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Marsden Stay Rotorua

3.0 star property

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Photo gallery for Marsden Stay Rotorua

Superior Twin Room | Free WiFi, bed sheets
Room amenity
Exterior
Reception
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
273 Fenton St, Rotorua, Bay of Plenty, 3010
  • Rotorua Central Mall
    ‪8 min walk‬
  • Polynesian Spa
    ‪16 min walk‬
  • Redwoods Whakarewarewa Forest
    ‪4 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Family Suite

Free WiFi, bed sheets

Family Suite

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room | Free WiFi, bed sheets

Superior Twin Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Free WiFi, bed sheets

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Free WiFi, bed sheets

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite

Free WiFi, bed sheets

Two Bedroom Suite

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Two Queen Beds

Free WiFi, bed sheets

Superior Two Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Queen Room

Free WiFi, bed sheets

Standard Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior King Room

Free WiFi, bed sheets

Superior King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Arawa Park Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
3.6 out of 5, Good, (1006)
The price is $77
per night
$89 total
includes taxes & fees
May 19 - May 20
Arawa Park Hotel

About this property

Marsden Stay Rotorua

3-star hotel in Glenholme
Free self parking and free WiFi in public areas are available at this smoke-free hotel. Change of towels is available on request.
Marsden Stay Rotorua offers 56 accommodations with hair dryers and complimentary toiletries. 42-inch Smart televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and change of towels can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site.

Marsden Stay Rotorua is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Bar/lounge
  • Dining venue(s)
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Saturday and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Stay Rotorua Hotel
Marsden Stay Rotorua Rotorua
Marsden Stay Rotorua Hotel Rotorua

Marsden Stay Rotorua Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 159 reviews
Rating 8 - Good. 50 out of 159 reviews
Rating 6 - Okay. 44 out of 159 reviews
Rating 4 - Poor. 19 out of 159 reviews
Rating 2 - Terrible. 11 out of 159 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

rowena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower drain over flowed No kitchen No microwave The pool wasint up and runing Guys working late at night
Stayed 3 nights in Jan 2025

8/10 Good

Sabiha

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is under renovation, but the room we had was newly renovated and was lovely, the only downside was there was no AC although there are fans, The front of house staff were amazing and very helpful, The room was serviced as requested,
Stayed 2 nights in Feb 2025

6/10 Okay

Nikita

Stayed 2 nights in Jan 2025

8/10 Good

Emma

Liked: Cleanliness
Stayed 2 nights in Jan 2025

6/10 Okay

Wendy

Traveled with family
Disliked: Property conditions & facilities
We were disappointed that there was no air conditioning in the room. We had to sleep with windows open at night with a fan brought in by the front desk.The pool was out of service and the sight of it was very unpleasant.
Stayed 2 nights in Jan 2025

4/10 Poor

Mohammad

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We’re family with kids stayed there & the parking assigned too far from the room. Upstairs room was inconvenient with family with kids. The amenities were not refilled. However, the manager brought refill of shampoo, shower jell & hand wash after informing. Given only 2 towels for 4 guests. It was quite expensive compared to the cost & seems proper care wasn't taken preparing the room for check in.
Stayed 2 nights in Jan 2025

6/10 Okay

Leon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Gurpreet

Stayed 1 night in Jan 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities
The female staff members were very helpful I think that daily servicing of rooms would be a bonus as things like toilet paper soap etc need replacing
Stayed 4 nights in Jan 2025

10/10 Excellent

Zita

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very clean property, part of the hotel is still under construction. Helpful staff. Great value for money
Stayed 1 night in Jan 2025

2/10 Terrible

Katrina

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Would NOT recommend! I made a last minute online booking about 1.5hrs before arrival, and I couldn't even stay at this property due to feeling unsafe with my family. We checked out again about an hour later. The rooms pictured are at the back of the property and are the only thing 'done up' since being emergency housing (interior only). The remainder of the property looks like its decades past needing repair/upgrade and even though it stated the pool and restaurant were under repair - there was no signs of that. I was given a park at the front of the property facing rooms with peeling painted over windows or stacks of applicances. Rusty pipes everywhere. Before booking online, I phoned to ask if they were emergency housing to which they said no and they did not mention that they HAD been. I only found this out when they phoned me and their old name 'Four Canoes' came up. They have refused to provide any refund to me despite not even staying there.
Stayed 2 nights in Jan 2025

6/10 Okay

Sophie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Dennis

Traveled with family
Disliked: Property conditions & facilities
So so as pool looked not healthy and was In plan sight , I understand they r mid renovation mode and the inside of rooms where done there was still a lot of work to do there hope they get there good luck and parking lot was a little mix up as to where your rooms were
Stayed 2 nights in Jan 2025

6/10 Okay

Adam

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool has not working.. but in the booking process it shows the pools in use… not very happy with that part..
Stayed 1 night in Jan 2025

8/10 Good

Brendan

Traveled with family
Liked: Cleanliness, staff & service
The Marsden provided everything we needed for our. Nice clean tidy room, good beds to come back to each evening. And the shower was one of the best we've experienced in all our years of traveling.
Stayed 2 nights in Jan 2025

4/10 Poor

Mathew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room photographs beautifully but that is where the positivity ends. The pool was green, the restaurant was gutted. It was very hot when we visited and there is no AC or fans. We stayed two nights and the cleaners never came once despite having a sign on the door asking them to do so. Despite having a room out the back we had to park to an assigned car space no where near our room. Tried to discuss concerns with manager but he was useless. Avoid at all cost as there is no value for money here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Warwick

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, nothing close by
Stayed 2 nights in Jan 2025

6/10 Okay

Olga, Auckland

Stayed 5 nights in Dec 2024

6/10 Okay

Hannah

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good price due to being under construction. No AC
Stayed 2 nights in Jan 2025

4/10 Poor

Subarmani

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The toilet n shower facilities were terrible. Will not recommend to anyone
Stayed 1 night in Jan 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. There was no air conditioning in the room and the place is under renovation and you can see by some of the finishes it was done on the cheap but it also reflected on the cheap price to stay here so it was value for money, we were also upgraded for free, so we are more than happy with our stay. Thought there might have been netflix or sky tv to watch but there is none of these, We did enjoy our stay and the staff were super friendly and helpful and the place was super clean. I would stay again
Stayed 2 nights in Jan 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was great accommodation for myself and my daughter :) The staff were friendly, the room was clean and tidy and it was very local to the shops. The only con was that there was no air conditioning, so it was a little hot at night time. It was also under renovations so looked run down from the outside and the pool wasnt going. Othet than that it was fine :)
Stayed 2 nights in Jan 2025

4/10 Poor

Damas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Karen

Liked: Cleanliness
Disliked: Property conditions & facilities
Very disappointed in this property. Beds comfortable. Room clean but basic. No dishes or cutlery provided. Wifi very unreliable, kept dropping out and then dropped out completely. Pools under maintenance which not aware of, they were very dirty and green. Pool area very shabby. Light switch on opposite side of room to lights over bed.
Stayed 1 night in Jan 2025