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Marsden Stay Rotorua

3.0 star property

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Superior Two Queen Room | Desk, free WiFi, bed sheets
Reception
42-inch Smart TV with digital channels
Exterior
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi
$76
includes taxes & fees
Oct 30 - Oct 31

Explore the area

View in a map
273 Fenton St, Rotorua, Bay of Plenty, 3010
  • Place, Rotorua Central Mall
    ‪7 min walk‬
  • Place, Tamaki Maori Village
    ‪13 min walk‬
  • Place, Polynesian Spa
    ‪16 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Superior Two Queen Room

Superior Two Queen Room | Desk, free WiFi, bed sheets

Superior Two Queen Room

8.0 out of 10
Very good
(41 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room

Desk, free WiFi, bed sheets

Superior King Room

9.8 out of 10
Exceptional
(7 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

Desk, free WiFi, bed sheets

Standard Queen Room

9.8 out of 10
Exceptional
(9 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Suite

Desk, free WiFi, bed sheets

Two Bedroom Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Queen Room

Desk, free WiFi, bed sheets

Superior Queen Room

8.0 out of 10
Very good
(4 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

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Exterior
Rotorua Thermal Holiday Park
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  • Parking included
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  • Game room
4.3 out of 5, Excellent, 475 reviews
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About this property

Marsden Stay Rotorua

3-star hotel in Glenholme
Free self parking and free WiFi in public areas are available at this smoke-free hotel. Change of towels is available on request.
Marsden Stay Rotorua offers 56 accommodations with hair dryers and complimentary toiletries. 42-inch Smart televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and change of towels can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site.

Marsden Stay Rotorua is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Conveniences

  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No elevator
  • Thin carpet in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

More

  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open Monday to Monday (9:00 AM – 6:00 PM), Tuesday to Saturday (8:00 AM – 6:00 PM), and Sunday to Sunday (9:00 AM – 5:00 PM)
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Bar/lounge
  • Dining venue(s)
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Saturday and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Stay Rotorua Hotel
Marsden Stay Rotorua Rotorua
Marsden Stay Rotorua Hotel Rotorua

Marsden Stay Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 81 out of 274 reviews
Rating 8 - Good. 91 out of 274 reviews
Rating 6 - Okay. 64 out of 274 reviews
Rating 4 - Poor. 24 out of 274 reviews
Rating 2 - Terrible. 14 out of 274 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kirston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here before for work and its, really convenient. This time the room I got was way better, even though my first room was new and nice. This room I had a bigger bathroom and shower I could get under. will be staying here more for work
Stayed 1 night in Jul 2025

2/10 Terrible

Elvin

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The walls were not sound proof. Bunch of kids running around and their parents talking loudly at night made it hard to sleep.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dragana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient,clean,spacious & awesome staff. Very pleasant stay & will highly recommend.
Stayed 1 night in Jul 2025

4/10 Poor

Scotty

Disliked: Property conditions & facilities
Looked forward to a 'nice' stay away, only to find out that the restaurant was closed for renovations, and the swimming pool was also closed!, disappointing as both these were a factor to booking this accommodation. The heater didn't work in our room in the first night (which outside temp was 1degree!), this did get fixed however once mentioned. Also the room was not serviced for the 3 day duration that we stayed!.
Stayed 3 nights in Jul 2025

10/10 Excellent

Shanei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really lovely stay at the Marsden. Our room was really comfortable and the location was super convenient.
Stayed 2 nights in Jul 2025

6/10 Okay

Janie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Kirston

Liked: Cleanliness, staff & service, property conditions & facilities
I was staying here for work we needed something affordable clean and comfortable and met all those simple needs for work accommodation. I was blown away with my, welcome at the reception he was very polite and super helpful and very professional. His attention to detail and knowledge really stood out Prinesh I hope that was right. My man.
Stayed 2 nights in Jul 2025

8/10 Good

Janine

Stayed 1 night in Jul 2025

10/10 Excellent

Katrina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Great Location.
Stayed 2 nights in Jul 2025

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness
The Marsden Stay Rotorua was clean and tidy and cost effective for our stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Azalea

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Horrible parking , cars kept blocking or car in and we only got 1 teaspoon and no bowls?
Stayed 1 night in Jul 2025

10/10 Excellent

Hein

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay, clean and the staff was very friendly
Stayed 2 nights in Jul 2025

8/10 Good

Barbara

Stayed 1 night in Jul 2025

10/10 Excellent

Kae Lin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway and the room was clean and tidy. Comes with complimentary tea and coffee. Beds were comfortable and the room was spacious. We were very happy with it. We would definitely book here again if we are staying in Rotorua longer. My only complaint was the shower drain appears to be blocked. We have had to stop mid shower to allow water to drain otherwise it will overflow out of the shower. Also unfortunately the guests next door were very loud until midnight they appear to be a few families booked together several doors from our room. Even though we were at the very end of the hallway their loud voices echo and bounce. Not the property’s fault of course. But maybe could do with a reminder not to make noise after a certain time out of respect for other guests who are tired from traveling. But other than that it was comfortable and clean. The restaurants and shops are minutes away so very accessible.
Stayed 1 night in Jul 2025

8/10 Good

Yik Kong

Liked: Property conditions & facilities
For the price, the unit was pretty good.
Stayed 1 night in Jul 2025

10/10 Excellent

Shibin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Family had a great time.
Stayed 2 nights in Jul 2025

10/10 Excellent

Danita

Stayed 1 night in Jul 2025

10/10 Excellent

Makuini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Blake

Liked: Cleanliness
Stayed 2 nights in Jul 2025

8/10 Good

Matthew

Liked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

Kym

Stayed 4 nights in Jun 2025

2/10 Terrible

Marie, Tauranga

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn't too bad, but, there was no TV remote. When we went to reception to tell them the Lady was locking up and said she would tell her staff, we suggested getting one from another room but she said they were fully booked. Nothing came of this,no-one bought us a remote. The shower was BLOCKED and we cut our showers short so it wouldn't overflow onto the floor. The sheets on one of the beds was stained. On checkout we advised the person at reception and she said oh we will look into that. And that was it. Very Very poor service. Will never stay at a Marsden Stay again and will tell Family and Friends not too as well. Very disappointing.
Stayed 1 night in Jul 2025

6/10 Okay

Dallas

Disliked: Amenities, property conditions & facilities
Never like the photos in the website
Stayed 2 nights in Jul 2025

8/10 Good

Abul Hasnat Mohammad Mahmud

Stayed 1 night in Jun 2025