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Marsden Stay Rotorua

3.0 star property

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Photo gallery for Marsden Stay Rotorua

Superior Twin Room | Desk, free WiFi
Reception
Exterior
Reception
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
273 Fenton St, Rotorua, Bay of Plenty, 3010
  • Rotorua Central Mall
    ‪7 min walk‬
  • Tamaki Maori Village
    ‪13 min walk‬
  • Polynesian Spa
    ‪16 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Family Suite

Desk, free WiFi

Family Suite

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room | Desk, free WiFi

Superior Twin Room

  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Desk, free WiFi

Superior Room, 1 Queen Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Desk, free WiFi

Standard Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Desk, free WiFi

Superior Room, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Arawa Park Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
3.6 out of 5, Good, (1002)
$80 nightly
The price was $115
The price is $80 total
includes taxes & fees
Arawa Park Hotel

About this property

Marsden Stay Rotorua

3-star hotel in Glenholme
Free self parking and free WiFi in public areas are available at this smoke-free hotel. Change of towels is available on request.
Marsden Stay Rotorua offers 56 accommodations with hair dryers and complimentary toiletries. 42-inch Smart televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and change of towels can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site.

Marsden Stay Rotorua is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Conveniences

  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No elevator
  • Thin carpet in room

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

More

  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open Monday to Monday (9:00 AM – 6:00 PM), Tuesday to Saturday (8:00 AM – 6:00 PM), and Sunday to Sunday (9:00 AM – 5:00 PM)
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Bar/lounge
  • Dining venue(s)
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Saturday and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Stay Rotorua Hotel
Marsden Stay Rotorua Rotorua
Marsden Stay Rotorua Hotel Rotorua

Marsden Stay Rotorua Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 172 reviews
Rating 8 - Good. 55 out of 172 reviews
Rating 6 - Okay. 46 out of 172 reviews
Rating 4 - Poor. 19 out of 172 reviews
Rating 2 - Terrible. 12 out of 172 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Mohit, Palmerston North

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent room, good service and friendly staff. easy parking, convenient location
Stayed 2 nights in Feb 2025

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Marie

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Robert, Everett

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great. Convenient to Rotorua dining, shopping and activities. However, the property is horrible. The facility is poorly maintained and the renovations being done are low-grade craftsmanship. For example, the paint has dried drips throughout the trimwork. The walls are paper thin, the shower is way too small and the water pressure and temperature regulation is horrible. The property should be razed and rebuilt.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night stay

The room was very comfy, the fire alarm did go off three times during our two night stay between 11pm and 7am. The recpetionist was very nice and was greatful we were understanding, a complimentary breakfast would have been nice for the inconvenience, but aside from that beautiful cozy room. The pools were not in use due to maintenance which was a shame, I can imagine when they are they are enjoyable.
Stayed 2 nights in Feb 2025

2/10 Terrible

Ethan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only redeeming factor of this place was the staff, the building and associated areas of this facility need to be ripped down.
Stayed 1 night in Feb 2025

2/10 Terrible

Siobhan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Extremely disappointed with loosing power(including wifi lighting and the fan) for the two out of three night we stayed after upgrading to a spa room it was an epic waste of money!
Stayed 3 nights in Feb 2025

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service
Lovely refurbished room but outside areas still need work. Very helpful reception staff. Pity that there was no breakfast option available at the hotel
Stayed 3 nights in Feb 2025

6/10 Okay

Karl

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the property is still being modernised, no restaurant, cooking area closed, swimming pool closed for rebuild. locks on windows not secure, on the upside the staff were very friendly and helpful and room was clean and fresh.
Stayed 2 nights in Feb 2025

6/10 Okay

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Desiree

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Limited parking in front of your room. But room had what you needed for a comfortable stay
Stayed 2 nights in Jan 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Sally

Liked: Staff & service
Disliked: Property conditions & facilities
No phone in room, electric problem. No pool, service at hotel. Nice manager, but building run down p
Stayed 2 nights in Feb 2025

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
As some of the reviews say is in under renovation, luckily our room was one of the renovated ones. It was clean and spacious. The only thing was the the outside of the Motel and the common areas were ran down.

6/10 Okay

Armin

Traveled with partner
Liked: Cleanliness
Bed was comfortable and it was clean and looked nice but there was no cooling system and not microwave and limited on the beverages and when u could find a staff member they were usefull
Stayed 2 nights in Feb 2025

2/10 Terrible

Surendra

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Very old building Being renovated however renovation workmanship is poor quality Its a rip off for the price No air-conditioning Very poor water supply seems to have been turned down too low takes a very long time to have a decent shower Bathroom is too small Balcony needs to be done up properly to be able to stand out of the room
Stayed 1 night in Feb 2025

6/10 Okay

P D

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Dianne

Stayed 2 nights in Feb 2025

4/10 Poor

rowena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower drain over flowed No kitchen No microwave The pool wasint up and runing Guys working late at night
Stayed 3 nights in Jan 2025

8/10 Good

Sabiha

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is under renovation, but the room we had was newly renovated and was lovely, the only downside was there was no AC although there are fans, The front of house staff were amazing and very helpful, The room was serviced as requested,
Stayed 2 nights in Feb 2025

6/10 Okay

Nikita

Stayed 2 nights in Jan 2025

8/10 Good

Emma

Liked: Cleanliness
Stayed 2 nights in Jan 2025

6/10 Okay

Wendy

Traveled with family
Disliked: Property conditions & facilities
We were disappointed that there was no air conditioning in the room. We had to sleep with windows open at night with a fan brought in by the front desk.The pool was out of service and the sight of it was very unpleasant.
Stayed 2 nights in Jan 2025

4/10 Poor

Mohammad

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We’re family with kids stayed there & the parking assigned too far from the room. Upstairs room was inconvenient with family with kids. The amenities were not refilled. However, the manager brought refill of shampoo, shower jell & hand wash after informing. Given only 2 towels for 4 guests. It was quite expensive compared to the cost & seems proper care wasn't taken preparing the room for check in.
Stayed 2 nights in Jan 2025

6/10 Okay

Leon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025