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Marsden Stay Rotorua

3.0 star property

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Photo gallery for Marsden Stay Rotorua

Superior Twin Room | 1 bedroom, desk, free WiFi
Reception
Exterior
Reception
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
273 Fenton St, Rotorua, Bay of Plenty, 3010
  • Rotorua Central Mall
    ‪7 min walk‬
  • Tamaki Maori Village
    ‪13 min walk‬
  • Polynesian Spa
    ‪16 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Family Suite

1 bedroom, desk, free WiFi

Family Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, desk, free WiFi

Superior Twin Room

7.6 out of 10
Good
(27 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

1 bedroom, desk, free WiFi

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

1 bedroom, desk, free WiFi

Standard Room

9.8 out of 10
Exceptional
(8 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, desk, free WiFi

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Arawa Park Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
3.6 out of 5, Good, (1004)
$76 nightly
The price was $108
The price is $76 total
includes taxes & fees
Arawa Park Hotel

About this property

Marsden Stay Rotorua

3-star hotel in Glenholme
Free self parking and free WiFi in public areas are available at this smoke-free hotel. Change of towels is available on request.
Marsden Stay Rotorua offers 56 accommodations with hair dryers and complimentary toiletries. 42-inch Smart televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and change of towels can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site.

Marsden Stay Rotorua is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Conveniences

  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No elevator
  • Thin carpet in room

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

More

  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open Monday to Monday (9:00 AM – 6:00 PM), Tuesday to Saturday (8:00 AM – 6:00 PM), and Sunday to Sunday (9:00 AM – 5:00 PM)
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Bar/lounge
  • Dining venue(s)
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Saturday and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Stay Rotorua Hotel
Marsden Stay Rotorua Rotorua
Marsden Stay Rotorua Hotel Rotorua

Marsden Stay Rotorua Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 48 out of 194 reviews
Rating 8 - Good. 63 out of 194 reviews
Rating 6 - Okay. 51 out of 194 reviews
Rating 4 - Poor. 19 out of 194 reviews
Rating 2 - Terrible. 13 out of 194 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Georgia, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay
Stayed 2 nights in Apr 2025

8/10 Good

Milky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 2 nights in Mar 2025

6/10 Okay

Tracey, Auckland

Traveled with family
Liked: Cleanliness, staff & service
Pool out of order. Air conditioning was not cold.
Stayed 5 nights in Mar 2025

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Highly recommend
Stayed 1 night in Mar 2025

10/10 Excellent

Bridgett

Stayed 1 night in Mar 2025

10/10 Excellent

Bridgett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying here, highly recommend Marsden Stay, the rooms are renovated and the Bed was so comfortable we had really good sleeps. Definitely will stay here again. The staff are friendly and super helpful with our queries.
Stayed 1 night in Mar 2025

10/10 Excellent

JANE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to tour Rotorua from. Renovated to a good standard
Stayed 2 nights in Mar 2025

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything we needed
Stayed 2 nights in Mar 2025

2/10 Terrible

Norm

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a superior queen room, but got a poor quality room with the only superior part being the new carpet. With both the restaurant and pools out of action and the smell from rotorua in the rooms, it was not a comfortable stay. The only positive I could give was the staff at reception being helpful with taking our luggage up the stairs to the first floor for us.
Stayed 1 night in Feb 2025

6/10 Okay

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property is under renovation, and they are trying hard to make it better. However new carpet etc can only do so much on a old rundown motel complex. Its value for money, but not perfect.
Stayed 2 nights in Feb 2025

8/10 Good

David

Stayed 1 night in Feb 2025

6/10 Okay

Dorothy

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Mohit, Palmerston North

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent room, good service and friendly staff. easy parking, convenient location
Stayed 2 nights in Feb 2025

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Marie

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Robert, Everett

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great. Convenient to Rotorua dining, shopping and activities. However, the property is horrible. The facility is poorly maintained and the renovations being done are low-grade craftsmanship. For example, the paint has dried drips throughout the trimwork. The walls are paper thin, the shower is way too small and the water pressure and temperature regulation is horrible. The property should be razed and rebuilt.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night stay

The room was very comfy, the fire alarm did go off three times during our two night stay between 11pm and 7am. The recpetionist was very nice and was greatful we were understanding, a complimentary breakfast would have been nice for the inconvenience, but aside from that beautiful cozy room. The pools were not in use due to maintenance which was a shame, I can imagine when they are they are enjoyable.
Stayed 2 nights in Feb 2025

2/10 Terrible

Ethan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only redeeming factor of this place was the staff, the building and associated areas of this facility need to be ripped down.
Stayed 1 night in Feb 2025

2/10 Terrible

Siobhan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Extremely disappointed with loosing power(including wifi lighting and the fan) for the two out of three night we stayed after upgrading to a spa room it was an epic waste of money!
Stayed 3 nights in Feb 2025

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service
Lovely refurbished room but outside areas still need work. Very helpful reception staff. Pity that there was no breakfast option available at the hotel
Stayed 3 nights in Feb 2025

6/10 Okay

Karl

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the property is still being modernised, no restaurant, cooking area closed, swimming pool closed for rebuild. locks on windows not secure, on the upside the staff were very friendly and helpful and room was clean and fresh.
Stayed 2 nights in Feb 2025

6/10 Okay

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Desiree

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Limited parking in front of your room. But room had what you needed for a comfortable stay
Stayed 2 nights in Jan 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025