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Novotel Rotorua Lakeside

4.5 star property

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Photo gallery for Novotel Rotorua Lakeside

Alfresco dining, open daily
Royal Suite, 3 Bedrooms | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Indoor pool
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Hot Tub
  • Gym
  • 24/7 front desk
$105
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Eat Street
    ‪2 min walk‬
  • Tamaki Maori Village
    ‪8 min walk‬
  • Polynesian Spa
    ‪13 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(61 reviews)
  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(12 reviews)
  • 301 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, City View

7.8 out of 10
Good
(30 reviews)
  • 301 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite

  • 775 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(24 reviews)
  • 301 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • 441 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Royal Suite, 3 Bedrooms

  • 2637 sq ft
  • Lake view
  • Sleeps 6
  • 3 Double Beds

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About this property

Novotel Rotorua Lakeside

4.5-star hotel in Inner City
An indoor pool, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and self parking. Housekeeping is available on request.
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

6 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Novotel Rotorua Lakeside features 6 hot tubs, an indoor pool, a fitness center, and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and 10 meeting rooms. Event facilities measuring 3444 square feet (320 square meters) include a conference center. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Novotel Rotorua Lakeside has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (NZD 15 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (3,444 square feet of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1004 reviews
Rating 8 - Good. 307 out of 1004 reviews
Rating 6 - Okay. 185 out of 1004 reviews
Rating 4 - Poor. 77 out of 1004 reviews
Rating 2 - Terrible. 58 out of 1004 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Shawn Michael

The Ibis around the corner is better.

We had ti pay for wifi so didnt use it. Its 2025... free Wifi, get it. We had to pay for parking... get real. $15/day and paying almost $700 for the stay. Get real. Outrageous.
Stayed 2 nights in Apr 2025

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was conveniently located lakeside and across the street from the Eat Street area and downtown shops & boutiques. The breakfast was bountiful and we particularly enjoyed the ability to make our own fresh pressed juices and smoothies. The room was clean and spacious and seemed updated, although the bathroom seems to be in need of updates as the mirror was cracked, the tub grout was a bit stained, and the shower curtain was too short. Those cosmetic deficiencies aside, it was a nice place to overnight en route to Auckland.
Stayed 1 night in May 2025

10/10 Excellent

Fengguo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Benjamin, MANUREWA

Liked: Cleanliness, staff & service, property conditions & facilities
Spent my 10year wedding anniversary here and all I c
Stayed 2 nights in May 2025

6/10 Okay

Jitya

Traveled with family and small children, Traveled with family
.
Stayed 1 night in May 2025

10/10 Excellent

Sheenal

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful surprises!!

Good location, good view from room (we’ve booked for 2 rooms with city view and unexpectedly they have given us 2 rooms with sea view!!) Can tell the building is with some age but overall is clean and experience is good. The buffet breakfast which is already included in price is good. Must try making the DIY smoothie of your own. Love it! We consider the bed is too soft for us.
Stayed 1 night in May 2025

6/10 Okay

Aminah

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Had issues with payment even before my stay I booked with third party contacting them was difficult and not helpful. During my stay check in was quite a slow process and room albeit clean was very old, shower needed some wd40 it was very rusty and nothing at all like my previous stays at Novotels. I tried to call reception for approx 15 mins no answer so i had to call emergency and even then nothing. This was very unsafe and poor service/management. Facilities were okay, it was clean and the location was really good.
Stayed 2 nights in Apr 2025

6/10 Okay

Brittney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had an okay stay at the Novotel. We were hoping for more as it was a special occasion for Mother’s Day weekend although we felt a bit disappointed with our room’s condition. Being a 5 star hotel we thought it would be a nice place to treat ourselves however it felt very standard and rundown - more around a 3 star feel to be honest, especially the bathroom - could use an update! Positive notes were the beds were comfy & the pool was nice and warm. The location of the Novotel being right in the city centre is convenient too!
Stayed 1 night in May 2025

2/10 Terrible

Chris

Business traveler
Disliked: Staff & service, property conditions & facilities
Overall terrible experience after long days out. 3 hours late with the room, undelivered room service, leaking lobby roof. Staff and facilities are clearly facing challenges on many fronts with capability and competence.
Stayed 2 nights in May 2025

2/10 Terrible

Roger

Disliked: Property conditions & facilities
bedroom is so worn out old like a back packers. TV is the cheapest system a disgrace. Charge $400 per night. When bedroom is like a backpackers .
Stayed 1 night in May 2025

6/10 Okay

magda paola baron

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
I was really excited about staying at the Novotel Rotorua as I Have been there before and in pther locations and loved it. But this time I was highly disappointed about the cleanliness . Bathroom hasn’t been scrubbed for a long time, the mirror has toothpaste spots, carpet has rubbish around the beds underneath the bedside table , the kettle absolutely disgusting.The bed sheets have like makeup stains on the top. I expressed my disappointment to the reception and i would have left but was a busy weekend ( the Rotorua Marathon) and we were really tired. They gave us complimentary breakfast which i Appreciated but I have the feeling to express here that for the amount of money we paid I dont feel is worthy. However the staff is respectful and helpful .
Stayed 2 nights in May 2025

6/10 Okay

Jan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately the light in our bathroom was leaking, it was quite dangerous and left our bathroom floor dripping with water from the light. In my opinion this was dissapointing. We also ordered room service and the chips were not cooked which was bad as we had a guest and they were not impressed.
Stayed 1 night in Apr 2025

2/10 Terrible

Lynfa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I'd read the reviews before staying here. Our lake side suite didn't have a view of the lake. Carpets and couch had stains. There looked to be black felt tip marks on the sheets, tiles in bathroom were hanging off. Hallways weren't vacuumed for the five days we were there and chips were left under a chair for at least three days. I can't believe this is marketed as it is. A huge revamp is needed at this motel. I also won't use WOTIF again!
Stayed 5 nights in Apr 2025

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff at reception - we had 3 different bookings from the same whanau (mum and 2 daughters and their whanau), she was able to arrange us all to be on the same floor which was ideal for the kids and babies as we could easily go from rooms if we needed to do stuff. Great temp for the pool, very good spot went to eat street for dinner. Lovely stay
Stayed 1 night in Apr 2025

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good
Stayed 2 nights in Apr 2025

8/10 Good

wilhelmina

Liked: Cleanliness, staff & service, property conditions & facilities
the property is aging but we like the hot swims and eat street is close by and nice walking. cleanliness could be better and every time we seem to need to ask for something, this time it was dressing gowns to go to the pool, and no pool towels! so for the price paid, it should be better
Stayed 1 night in Apr 2025

8/10 Good

Christine

Stayed 2 nights in Apr 2025

6/10 Okay

Hideyuki

Liked: Cleanliness
Stayed 3 nights in Apr 2025

6/10 Okay

Jiangfeng

Traveled with family
Liked: Amenities
Premium location, but the property is dated. Room was not ready until 5pm. This seems to be an ongoing issue. Really don’t know why.
Stayed 2 nights in Apr 2025

8/10 Good

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to town, restaurants and shopping. Clean room and area. Could use better parking, or at least inform that parking is limited and overflow will be charged.
Stayed 2 nights in Apr 2025

6/10 Okay

Kevin

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025

6/10 Okay

Deane

Stayed 2 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Enjoyed our stay with no issues. Great position, very central and beside the lake.
Stayed 3 nights in Apr 2025

6/10 Okay

Susie

Business traveler, Traveled with family
Disliked: Staff & service
Staff were less than helpful and did nothing to enthuse warmers or friendliness
Stayed 1 night in Apr 2025