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Quest Rotorua Central

4.0 star property

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Photo gallery for Quest Rotorua Central

Executive Studio, 1 King Bed, Hot Tub | Desk, laptop workspace, blackout drapes, soundproofing
Directors Suite | Desk, laptop workspace, blackout drapes, soundproofing
Front of property - evening/night
Directors Suite | Living room | 43-inch LCD TV with digital channels, TV
Directors Suite | Living area | 43-inch LCD TV with digital channels, TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Washer
  • Housekeeping
  • Air conditioning
  • Kitchen
  • Dryer
  • Free WiFi

Explore the area

Map
1192 Hinemoa Street, Rotorua, 3010
  • Rotorua Central Mall
    ‪5 min walk‬
  • Polynesian Spa
    ‪8 min walk‬
  • Eat Street
    ‪10 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Executive Studio, 1 King Bed, Hot Tub

Executive Studio, 1 King Bed, Hot Tub | Desk, laptop workspace, blackout drapes, soundproofing

Executive Studio, 1 King Bed, Hot Tub

  • 431 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Directors Suite

Directors Suite | Desk, laptop workspace, blackout drapes, soundproofing

Directors Suite

  • 427 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom, Hot Tub

Executive Room, 1 Bedroom, Hot Tub | Desk, laptop workspace, blackout drapes, soundproofing

Executive Room, 1 Bedroom, Hot Tub

  • 441 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Desk, laptop workspace, blackout drapes, soundproofing

Apartment, 1 Bedroom

  • 462 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio

Studio | Desk, laptop workspace, blackout drapes, soundproofing

Studio

  • 377 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

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About this property

Quest Rotorua Central

4-star aparthotel in Inner City
Concierge services, dry cleaning, and laundry facilities are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a library, tour/ticket assistance, and a front-desk safe are onsite. Each apartment provides a kitchenette with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, an LCD TV comes with digital channels, and guests can also appreciate conveniences like a washer/dryer and an electric kettle.
Quest Rotorua Central offers 36 accommodations with washers/dryers and hair dryers. 43-inch LCD televisions come with digital channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Quest Rotorua Central features a library, tour/ticket assistance, and concierge services. Public areas are equipped with complimentary wireless Internet access. This eco-certified aparthotel also offers laundry facilities, dry cleaning/laundry services, and a front-desk safe.

Quest Rotorua Central is a smoke-free property.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Wheelchair-accessible parking available

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: NZD 35 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 43-inch LCD TV with digital channels
  • Library

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near the airport

Things to do

  • Bicycle rentals nearby
  • Boat tours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Rafting nearby
  • Rock climbing nearby
  • Sailing nearby
  • Skydiving nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 36 units
  • 4 floors
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • LED lighting
  • Recycling
  • Soundproofing
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 7:00 PM
Guests will receive an email 7 days before arrival with check-in instructions; front desk staffed during limited hours
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 35.0 per night
Cribs (infant beds) are available for NZD 15.0 per day

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: NZD 15.0 per day
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Quest Apartment Rotorua Central
Quest Rotorua Central
Quest Rotorua Central Apartment
Quest Central Apartment
Quest Rotorua Central Rotorua
Quest Rotorua Central Aparthotel
Quest Rotorua Central Aparthotel Rotorua

Quest Rotorua Central Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 775 out of 1029 reviews
Rating 8 - Good. 211 out of 1029 reviews
Rating 6 - Okay. 29 out of 1029 reviews
Rating 4 - Poor. 8 out of 1029 reviews
Rating 2 - Terrible. 6 out of 1029 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Paula

Traveled with family
Liked: Cleanliness
Stayed 4 nights in Dec 2024

8/10 Good

Todor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, you have everything in the unit: plates utensils, pots. There are also washer and dryer in the unit. Very nice overall.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Clean
Accommodation was clean and staff are very nice. Its a bit run down and needs an overhaul. The lift is small and slow. Apartments are small.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Convenient location and comfy bed, room equipped with washer & dryer
Stayed 4 nights in Dec 2024

10/10 Excellent

Hang

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, modern, and had everything that I would need. It was centerally located which was great so I didn't have to drive much. The owner is amazing, very friendly, knowledgeable, and helpful! I would definitely come back!
Stayed 3 nights in Dec 2024

10/10 Excellent

LISA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay here. We got the 1 bedroom with the hot tub on the balcony and it was awesome. Yes, you have to fill the tub but then it functions just like a normal hot tub. We really appreciated the washer and dryer as we were coming off an 8 day camper van trip. We also loved the french cafe next door so much we ate there three times! Highly recommend!
Stayed 2 nights in Dec 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was nice. Free parking is limited in the area. Room had nice amenities to cook a small meal.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super clean room! Location was perfect, close to everything! Definitely would stay again
Stayed 3 nights in Dec 2024

4/10 Poor

Karla

Liked: Cleanliness, property conditions & facilities
I booked this hotel for the hot tub. It’s actually a bath. No jets, you fill it each use like a tub. Also, view is a back alley. Surrounding area is ok. It was vastly overpriced and I don’t understand the “wonderful” rating. Pros: great bed, laundry & kitchen if you need that Cons: not a nice area, expensive if you just need the bed (as opposed to Pullman or Sofitel), no safe, no bathroom counter, phone booth shower One lady at the front desk was absolutely wonderful. Very helpful with recommendations on touring and dining. If you happen to be there during the night market/food trucks - go!!! It was great. Also the French bistro next door was lovely
Stayed 4 nights in Nov 2024

8/10 Good

Chia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is at city center area, very convenient location. It is a service apmt so you can cook. The best thing is they have washer/dryer in unit. We really love it!
Stayed 3 nights in Nov 2024

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a great place to stay and with geothermal park right behind is an extra bonus!
Stayed 2 nights in Nov 2024

10/10 Excellent

Roger

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had the Spa room which was amazing after a long day travelling around taking in all we could, returning to the spa was the perfect way to end the day. Would happliy stay here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice centrally located hotel. Within walking distance of shopping, entertainment and food.
Stayed 5 nights in Oct 2024

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
Retirement Travelers
Excellent central location in downtown Rotorua, friendly staff, clean comfortable room, and fair price for the stay. Easy walk to the east end food court and the lakefront.
Stayed 2 nights in Oct 2024

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quest apartments provides exceptional value. The staff provided exceptional customer service and could not help us enough. The moment I walked into the room I was taken back by the quality modern layout of the amenities from the full size kitchen accommodating a laundrette, spacious bathroom, to the expansive living area with numerous luxury appointments. We could not have asked for any better and provided exceptional value for money. The location was ideal walking distance to the locals shops and restaurants. Quest apartments are now ranked high on our preferred list for accommodation.
Stayed 2 nights in Oct 2024

6/10 Okay

Katrina

Stayed 4 nights in Sep 2024

10/10 Excellent

Lina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The highlight of the stay was the outdoor, yet sheltered, spa pool in the balcony. Perfect for the rainy weekend. The room was modern, stylish and comfortable. Though we were lucky to be able to secure the last parking lot behind the hotel, there were ample street parking just a short walk away. The street was pretty quiet, but I would expect might get noisy on Night Market day (Thursday?).
Stayed 2 nights in Oct 2024

10/10 Excellent

Anthony, Summerville

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great in every way - helpful and friendly front desk, perfect location, well equipped kitchenette, clean and comfortable .
Stayed 3 nights in Oct 2024

2/10 Terrible

Emily

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We liked Karen she was kind and helpful. We did not like we paid for room with hot tub on balcony but what it actually was is a spa bath that took an hour to fill. We did not like that the house keeping only made a bed and didn’t provide fresh linen. We did not like the tv didn’t work for entire stay. We do not like when asking for reasonable compensation they have handled it with extreme rudeness and have failed to address the issues brought to their attention in person or email. Do not recommend and wouldn’t stay again. But Karen on reception is a kind genuine person and we appreciate you
Stayed 3 nights in Sep 2024

8/10 Good

Darren

Liked: Cleanliness, room comfort
Central Location
The hotel is in the city centre. Walking distance to cafes and restaurants. Parking is limited and inexpensive.
Stayed 1 night in Sep 2024

10/10 Excellent

Brandon, Aliso Viejo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is in a central location with plenty of shopping and dining options within walking distance
Stayed 3 nights in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Horrible service
Don't expect friendly service. As a guest, I felt like I was an inconvenience to them. For example when the receptionist found out I had given her my first name not last name when asked for name name at check in, she gave a very rude and unimpressed look. She then tried to blame me for why the reservation could not be located as she was searching the system for only last names. After the horrible check in experience, I then found out they were also performing an early morning pressure cleaning of the rooms windows. This was not advised prior to booking. When asked what time, the response was just "very early". I am a light sleeper so I had been looking forward to a good night of sleep before an important meeting the next day. So I asked if I could move rooms or (given I booked at 3pm on the day and this happened minutes after booking) if I could cancel so I could move to a different hotel where my sleep would not be disturbed. I was told there was no other rooms available and they refused to provide a refund. Eventually after I persisted they found another room. I see when you search the hotel online you can see they have never in years apologised to any negative reviews and instead blame guests. This was consistent with my experience.
Stayed 1 night in Apr 2024