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Arawa Park Hotel

4.0 star property

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Photo gallery for Arawa Park Hotel

Exterior
Ballroom
Meeting facility
Deluxe King Room | Minibar, blackout drapes, iron/ironing board, free WiFi
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Room service

Explore the area

Map
272 Fenton St, Rotorua, 3201
  • Tamaki Maori Village
    ‪18 min walk‬
  • Polynesian Spa
    ‪2 min drive‬
  • Redwoods Whakarewarewa Forest
    ‪3 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room | Minibar, blackout drapes, iron/ironing board, free WiFi

Deluxe King Room

7.4 out of 10
Good
(16 reviews)
  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Minibar, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.2 out of 10
Very good
(46 reviews)
  • 377 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for King One Bedroom Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

King One Bedroom Suite

7.0 out of 10
Good
(4 reviews)
  • 818 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Queen Beds

Minibar, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin Room, 2 Queen Beds

7.8 out of 10
Good
(9 reviews)
  • 517 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Twin Room, 2 Queen Beds, Ground Floor

Minibar, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin Room, 2 Queen Beds, Ground Floor

8.4 out of 10
Very good
(10 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Twin Room, 2 Queen Beds, Accessible

Minibar, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(8 reviews)
  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Family Room

Family Room | Minibar, blackout drapes, iron/ironing board, free WiFi

Family Room

  • 474 sq ft
  • Sleeps 6
  • 3 Queen Beds

View all photos for Accessible Superior Twin

Minibar, blackout drapes, iron/ironing board, free WiFi

Accessible Superior Twin

  • Sleeps 4
  • 2 Queen Beds

View all photos for Ground Floor Deluxe Twin

Minibar, blackout drapes, iron/ironing board, free WiFi

Ground Floor Deluxe Twin

  • Sleeps 4
  • 2 Queen Beds

View all photos for King Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

King Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, blackout drapes, iron/ironing board, free WiFi

Family Room

  • Sleeps 6
  • 3 Queen Beds

View all photos for Superior Queen Room

Minibar, blackout drapes, iron/ironing board, free WiFi

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

Minibar, blackout drapes, iron/ironing board, free WiFi

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Twin Room

Minibar, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room

  • Sleeps 4
  • 2 Queen Beds

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About this property

Arawa Park Hotel

4-star hotel in Glenholme
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite. Housekeeping is available on request.
Arawa Park Hotel offers 135 accommodations with minibars and coffee/tea makers. 50-inch Smart televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

Wireless Internet access is complimentary. This luxury hotel also offers a fitness center, multilingual staff, and gift shops/newsstands. Onsite uncovered self parking is complimentary.

Arawa Park Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Atrium Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: NZD 30 to 30 for adults and NZD 15 to 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atrium Restaurant

Things to do

  • Gym

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Comprehensive food waste policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Ceiling fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2.00 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 30 to 30 for adults, and NZD 15 to 20 for children
  • Credit card charges are subject to a surcharge of 2.00 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses geothermal energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Rotorua Rydges
Rydges Rotorua Hotel
Rydges Hotel
Rydges Hotel Rotorua
Rydges Rotorua
Rotorua Rydges Hotel
Rydges Rotorua Hotel Rotorua
Rydges

Arawa Park Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 239 out of 1010 reviews
Rating 8 - Good. 351 out of 1010 reviews
Rating 6 - Okay. 237 out of 1010 reviews
Rating 4 - Poor. 113 out of 1010 reviews
Rating 2 - Terrible. 70 out of 1010 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Aron

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great unfortunately it needs improvement with cleanliness especially the service from the people at the front desk.
Stayed 1 night in Apr 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Well priced and relatively central to rotorua, easy walk into the centre of the city
Stayed 1 night in Mar 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was of a high standard.
Stayed 2 nights in Mar 2025

4/10 Poor

Rebecca

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Property was in a nice area, amenities were clean and washing facilities were provided. Biggest complaint is had cancelled the 1st night within the specified time frame and was not provided with a refund even though everything was followed for the cancellation policy. Will not be staying here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Terry, Walnut Creek

Disliked: Property conditions & facilities
This a old building it’s a so so breakfast need update soon
Stayed 1 night in Mar 2025

8/10 Good

Kirk

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2025

4/10 Poor

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a huge cockroach in our first room. Hotel was creepy.
Stayed 2 nights in Feb 2025

2/10 Terrible

diannie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Phillip

Room was spacoius and beds comfortable. Although the hotel and room were pretty run down. Additionally there was a clicking noise coming from the walls at one point, just as we were trying to sleep.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

2/10 Terrible

Haisam

Disliked: Cleanliness, staff & service, property conditions & facilities
First there was some loud buzzing in my room so they gave me a different room. I finally fell asleep around 1 am and then the fire alarm went off and we had to evacuate. I tried to sleep in my car for a bit but when we went back in I couldn’t get back to sleep from all the commotion. No idea why the alarm went off but when it did it felt like par for the course with this place. Worse was that they clearly did not care and the manager refused to contact me. I’m going to dispute the payment with my credit card company.
Stayed 1 night in Mar 2025

4/10 Poor

Brian

Traveled with partner
Disliked: Property conditions & facilities
TV did not work. Reception was quite slow, not enough staff. Cracks and signs of wear and tear, perhaps a make over where needed.
Stayed 1 night in Mar 2025

10/10 Excellent

Miodrag, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazingly spacious. While other hotels are squeezed into small space, this one is completely: huge rooms, huge halls huge dinning areas. It is also clean, safe and functional. This is not our first visit, and we will visit it again.
Stayed 1 night in Mar 2025

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great place to stay until the fire alarm at 3 am!!!!
Stayed 1 night in Mar 2025

4/10 Poor

Kelly

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very noisy. Walls seem paper thin. Needs a face lift. Quite pricy for what you got. Wouldn't recommend to stay.
Stayed 2 nights in Mar 2025

2/10 Terrible

Chloe

Disliked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at this hotel, with a party of three rooms, what we encountered was shocking. From the moment we checked in, the issues started piling up, and it became clear that cleanliness, maintenance, and guest comfort were not priorities here. Room #1: * The entry door wouldn’t open properly (the hinges had dropped), forcing us to shove it open every time with considerable effort. A serious hazard if you weren’t expecting it. * A previous guest’s electric razor was left plugged in on the nightstand—clear proof that housekeeping hadn’t done a proper clean. * The hot water kept cutting in and out, making it impossible to have a comfortable shower. Room #2: * Dead bugs on the window sill, which then blew all over one of our party while she was doing her hair. * Unwashed towels—one had a brown, faeces-like substance smeared on it. Absolutely appalling. * No fridge in the room, despite being advertised as an amenity. * Hairs in the shower, further proving the lack of proper cleaning. * On top of all this, she was double charged for the room. Room #3: * The most disgusting issue: a used eye dropper in the bed, which we can only assume means the bedding had not been changed from the previous guest. The lack of cleanliness, maintenance, and basic hygiene standards is appalling. Save your money and stay elsewhere.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes a little bit dated, but very tidy, clean and fantastic value. Room was huge and beds so comfortable.
Stayed 1 night in Mar 2025

8/10 Good

AJAY P

Stayed 1 night in Mar 2025

8/10 Good

Elizabeth

Traveled with group
No staff on Reception. They should have a bell to summon staff to front desk rather than having guests calling out to see if any staff can hear and /or come to receive guests to check in and or to assist with enquires.
Stayed 2 nights in Mar 2025

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Douglas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

View

Loved the view over the racetrack and lake. Staff were very helpful. Room was nice. Had Netflix.
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Stayed 2 nights in Feb 2025

6/10 Okay

Arthur

Business traveler
Liked: Staff & service
The room price was good and I was upgraded to a larger deluxe room with a balcony. The bed was very comfortable. However, the decor was very dated and looks tired, particularly the bathroom. The shower handle was detached although still usable. The main hallway carpets had large stains on them. I believe if the hotel was given a good upgrade and redecorated, this would be a very nice place to stay. I would consider staying again.
Stayed 2 nights in Feb 2025

6/10 Okay

Robin

Traveled with partner
Liked: Staff & service, amenities
Convenient situation, have stayed there several times over past 10yrs. The hotels condition is getting rather tired. Found left over litter & dust behind bedside cabinet when locating a socket outlet and shower curtain was a little mouldy along bottom edge otherwise ok. No tea towel, cutlery & plates in the room The beds are very good, just the right comfort. Good shower water pressure, clean linen & towels, hotel service is friendly. V/good breakfast & service.
Stayed 2 nights in Feb 2025