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Sudima Lake Rotorua

4.0 star property

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Photo gallery for Sudima Lake Rotorua

Indoor pool
In-room safe, desk, laptop workspace, blackout drapes
Lobby
Lobby
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
1000 Eruera Street, Rotorua, 3201
  • Polynesian Spa
    ‪5 min walk‬
  • Tamaki Maori Village
    ‪5 min walk‬
  • Redwoods Whakarewarewa Forest
    ‪7 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Deluxe Family

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Family

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Classic Triple

In-room safe, desk, laptop workspace, blackout drapes

Classic Triple

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Classic Twin

Classic Twin | In-room safe, desk, laptop workspace, blackout drapes

Classic Twin

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King

In-room safe, desk, laptop workspace, blackout drapes

Superior King

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin

  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Family

Classic Family | In-room safe, desk, laptop workspace, blackout drapes

Classic Family

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Twin

Deluxe Twin | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

In-room safe, desk, laptop workspace, blackout drapes

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King

Accessible King | In-room safe, desk, laptop workspace, blackout drapes

Accessible King

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Triple

In-room safe, desk, laptop workspace, blackout drapes

Classic Triple

  • Sleeps 3
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe King

In-room safe, desk, laptop workspace, blackout drapes

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin

  • Sleeps 3
  • 2 Queen Beds

View all photos for Accessible King

In-room safe, desk, laptop workspace, blackout drapes

Accessible King

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

In-room safe, desk, laptop workspace, blackout drapes

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family

Spa

Classic Family

  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Family

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Family

  • Sleeps 3
  • 2 Twin Beds and 1 King Bed

View all photos for Classic Twin

In-room safe, desk, laptop workspace, blackout drapes

Classic Twin

  • Sleeps 3
  • 2 Queen Beds

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4.2 out of 5, Very Good, (1003)
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About this property

Sudima Lake Rotorua

4-star Rotorua hotel walkable to Lake Rotorua
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and dry cleaning.
Sudima Lake Rotorua offers 247 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. This Rotorua hotel provides complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 3477 square feet (323 square meters) include conference space. This eco-certified hotel also offers an indoor pool, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Sudima Lake Rotorua is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10 AM.
Okareka Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Okareka Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Okareka Bar
  • Okareka Restaurant

Things to do

  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3,477 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Garden
  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17 for children
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hotel Sudima
Sudima
Sudima Hotel
Sudima Hotel Lake Rotorua
Sudima Lake Rotorua
Sudima Lake Rotorua Hotel
Sudima Lake Rotorua Hotel
Sudima Lake Rotorua Rotorua
Sudima Lake Rotorua Hotel Rotorua

Sudima Lake Rotorua Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 286 out of 1001 reviews
Rating 8 - Good. 412 out of 1001 reviews
Rating 6 - Okay. 190 out of 1001 reviews
Rating 4 - Poor. 82 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 4 nights in Dec 2024

8/10 Good

Mohammad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Generally good facilities with great access to town. Wifi was down for most of stay and coverage is not best
Stayed 2 nights in Jan 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Noelia

Disliked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed by our stay here. It was a 3 star hotel not 4. The room that we stayed in looked like it hadn’t been remodeled since 1980 and the bathroom had pink stuff all over the walls. The whole establishments with the exception of the lobby was just old and grimy. We were charged full price for a room that did NOT have WiFi. They apologized at the front desk for some buildings not having WiFi but I can not believe they still had the nerve to charge us full price. We stayed over new years mind you. The craziest experience we had was when we grabbed coffee in the morning. It took them almost 20min to make one almond latte and one black coffee. There were two guys at the machine and no other orders but ours. They made all these random drinks and gave them to us and we were like ‘just a black coffee please’ maybe 5 times and they did not understand. I am happy to be patient for things but this was unlike anything I’ve ever seen. These people were not speaking English and in a customer facing role. They stared at the machine like they’d never seen a coffee machine in their life. They even tried to put the coffee sleeve (the one that keeps you from burning your hands) through the top of the coffee that had a lid on. Obviously it wasn’t going to fit nor is that how coffee sleeves are put on. They had no idea what they were doing. I would honestly never stay at this hotel just because the price and quality of stay were not compatible in the slightest.
Stayed 1 night in Dec 2024

6/10 Okay

Karlheinz

Liked: Staff & service
The bathroom is not the newest
Stayed 3 nights in Dec 2024

8/10 Good

Norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place please easy to walk to the city food restaurants and shops
Stayed 2 nights in Dec 2024

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just opposite the Polynesian spa and a short walk into town. Comfortable hotel and good food. Plenty of parking
Stayed 2 nights in Dec 2024

4/10 Poor

Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was pretty average for the money we had to pay, the room was booked for 3 people only set up for 2 the curtains had red marks on them looked like blood,the fan over head looked like hadn't been cleaned for ages not one to complain but I did and they moved us to new room great but only set up for 2 people again plus TV wouldn't work had to change TV not our best two days.
Stayed 2 nights in Dec 2024

8/10 Good

Russell

Traveled with family
Disliked: Amenities
Old style amnesties. Shower over bath. Booked room for 3 adults and only had 2 towels, 2 glasses etc. Hair in bath.
Stayed 3 nights in Dec 2024

6/10 Okay

Michele

Disliked: Property conditions & facilities, room comfort
Tired hotel. Not that clean,
Sorry but remember onky the issue 1 fridge did not work. 2 toilet not exactly clean
Stayed 2 nights in Dec 2024

8/10 Good

Atjen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the right location, walking distance to many things. Super friendly staff.
Stayed 2 nights in Dec 2024

6/10 Okay

Pinkeshkumar

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Inconsistent with the photos shown online. The actual room was quite outdated. The carpet was old and stained. Furnishings were not clean and the bathroom was not modern. Disappointed!
Stayed 2 nights in Dec 2024

6/10 Okay

Kshitij

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the lake and main road of rotorua
Stayed 1 night in Dec 2024

6/10 Okay

Maria Teresa, Tallawong

Traveled with family
I like the service, location and the hotel in general except there is no gym facilities in this hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled musty from the shower water wetting the carpet
Stayed 2 nights in Nov 2024

6/10 Okay

Hiromi

Stayed 2 nights in Oct 2024

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay from start to finish. The staff were outstanding - always friendly and ready to help. Nothing was ever too much trouble for them and they willingly went the extra mile to make our stay as easy and enjoyable as possible.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a great location. Close to a spa and shops. Easy walk to local attractions and parks
Stayed 1 night in Nov 2024

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with comfortable rooms. Good onsite dining options
Stayed 2 nights in Nov 2024

4/10 Poor

Nickolas

Traveled with group, Business traveler
Disliked: Property conditions & facilities
Older building with dirty dishes left outside of rooms. Our room itself was fine. Our shower appeared to be leaking into the carpet through the wall possibly, the floor in front of the bathroom was wet for our whole stay. The wifi in the 200 building was unusable, terrible spoty connection. Likely wouldnt stay again. The pictures made this place seem much nicer than it was.
Stayed 4 nights in Nov 2024

10/10 Excellent

Marie

Stayed 7 nights in Nov 2024

8/10 Good

Austin and Lizzie

Liked: Cleanliness, staff & service
It was nice but outdated, could do with some TLC
Stayed 2 nights in Nov 2024

8/10 Good

Anand, Seffner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good
Stayed 1 night in Nov 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024