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Troutbeck Lodge

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Troutbeck Lodge

Whole Lodge (5 Bedrooms) | Terrace/patio
Property entrance
View from room
Panoramic Cabin (Small) | Air conditioning
Beach nearby, white sand, kayaking, rowing

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
5 Arnold Street, Rotorua, 3010
  • Ogo
    6 min drive
  • Mitai Maori Village
    6 min drive
  • Agrodome
    7 min drive
  • Rotorua (ROT-Rotorua Regional)
    26 min drive

Room options

View all photos for Panoramic Cabin (Small)

Panoramic Cabin (Small) | Free WiFi

Panoramic Cabin (Small)

  • 322 sq ft
  • Hill view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Whole Lodge (5 Bedrooms)

Free WiFi

Whole Lodge (5 Bedrooms)

  • 1615 sq ft
  • Lake view
  • Sleeps 12
  • 3 Queen Beds, 4 Twin Beds and 1 Double Sofa Bed

View all photos for Exclusive House, 3 Bedrooms

Free WiFi

Exclusive House, 3 Bedrooms

  • 1076 sq ft
  • Lake view
  • Sleeps 9
  • 3 Queen Beds and 3 Twin Beds

About this property

Troutbeck Lodge

3.5-star guest house in Ngongotaha
A bar/lounge, a complimentary children's club, and coffee/tea in a common area are available at this smoke-free guesthouse. Free WiFi in public areas and free valet parking are also provided. Other amenities include conference space, concierge services, and dry cleaning.
Troutbeck Lodge offers 3 accommodations with air conditioning. This Rotorua guesthouse provides complimentary wireless Internet access.
The recreational activities listed below are available either on site or nearby; fees may apply.
Troutbeck Lodge features a library, a terrace, and a complimentary children's club. Event facilities measuring 215 square feet (20 square meters) include conference space. Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink. This family-friendly guesthouse also offers barbecue grills, tour/ticket assistance, and a garden. Complimentary self parking and valet parking are available on site.

Troutbeck Lodge is a smoke-free property.

Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Fishing
  • Free children's club
  • Helicopter/airplane tours
  • Kayaking
  • Library
  • Mini golf
  • Playground
  • Rowing/canoeing

Family friendly

  • Free children's club
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • On the bay
  • Picnic area
  • Terrace

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bathroom

  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 6:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Troutbeck Lodge Rotorua
Troutbeck Lodge
Troutbeck Rotorua
Troutbeck Lodge Rotorua
Troutbeck Lodge Guesthouse
Troutbeck Lodge Guesthouse Rotorua

Troutbeck Lodge Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 46 reviews" "
Rating 8 - Good. 19 out of 46 reviews" "
Rating 6 - Okay. 6 out of 46 reviews" "
Rating 4 - Poor. 1 out of 46 reviews" "
Rating 2 - Terrible. 4 out of 46 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Hoan

Liked: Staff & service, amenities, property conditions & facilities
I like the Viewing, Its very nice & quite. But the house is too old. the toilet at middle need to fix. Its too noisy at night time.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property...great location. We went for a nice walk along the river to the swing bridge once we checked in.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice view. We had good time there. ..
Stayed 1 night in Nov 2019

2/10 Terrible

SOOK

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away this Lodge! Beware!
I definitely will not suggest others go to this lodge, Super unhappy experience. Beware of this house and owner, I booked 5 bedrooms but at the end we only got 3 bedrooms. Asked the owner how to get in another 2 rooms and we frankly tell him our plan changed situation so add more member to stay, then he charged us for another 2adults and 3children price ($25 each) even though by right I paid for 5 bedrooms price. Unhappy it’s not because the charges. It’s because when we reach the lodge at 5:30, there is no one at the service counter. Then doesn’t matter, normally other owner will secretly put the room no key or code no at somewhere secret. But not for this lodge owner, he just paste our lodge’s code no at the glass door of service counter, everyone pass by will know our code no, anyone can just press the code and get into our lodge. I feel so not safety for our family and our belongings. The owner didn’t come back to take down then notes!! He only came after he know our members add on, then only within 10 mins he reach our lodge to collect the extra charges! The owner’s attitude was Super bad! If you don’t want to spoilt your holiday mood, just stay away this lodge! This lodge is Super dirty too! I will upload some photo to proof the dirtiness. I just walk around the living room and our rooms, my foot was full of dust and become black! The side table of our room also full of dust and they just keep their extra pillow and bedsheet at Super dirty shelf!!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio has a lovely view of the lake. The sharehouse above also has a view but it is uncovered.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Great position-right across the road from the lake. Decor is a bit tired. Kids loved it and was fine for a one night stay.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Property was a little old and tired. But clean. Very quiet which was nice
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and lovely hosts would recommend to anyone!
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
We understand that the name Troutbeck Lodge has been appropriated from the previous lodge situated directly on the lake a couple of doors down which is now a private home. My partner had stayed at the old lodge and had a good experience, we were expecting same. Sadly our expectations were not realised. The new lodge is in fact a collection of straggly motel units and old fishing shacks across the road from the lake. Our room was sparse and grubby. Everything was old, worn, dusty and unclean. We could not stay there and left to find other accommodation.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The view of the hotel is amazing. Staff were very friendly and helpful We were a little dissapointed with Size of the bed and shower drain was fully bloked
Stayed 1 night in Sep 2018

10/10 Excellent

Patrice, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
The owner of trout lodge was absolutely lovely and very helpful. He helped us plan our stay in Rotorua. The view from our window was to die for. We were looking directly in front of the lake and could see the sun setting and rising. Great find!
Stayed 2 nights in Jul 2018

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Quiet and lovely location
This room was great value for money. It was a very quiet street and right on the lake edge. Very friendly and helpful hosts.
Stayed 2 nights in Sep 2017

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning view
Beautiful view, the owner is in the process of upgrading the facility so the there is some work to be done but it was still a very pleasant place to stay with stunning view of the lake. The building is older, but still in good condition. We enjoyed sitting outside our door having a cup of tea looking out over the lake. We enjoyed our time there.

8/10 Good

Mitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rotoura like
The accomodation is so so however the location is pretty good.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Run down and in need of some restoration
We were struggling to find something that would accommodate us and our dog and this was one of the only ones. the owner has just taken possession and has big plans but at this stage the place needs a great deal of attention.

6/10 Okay

Verified traveler

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We hired the entire place for a work retreat. It was perfect for us.

2/10 Terrible

Janine, S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Terrible place, is not a nice place to visit. Is very old and outdated, staff are unfriendly and unhelpful. I will never stay here again, it ruined my whole stay in Rotorua and it does NOT look like the photos it advertises!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to lake
It had lots of room and close to lake with many things to do nearby. It held 9 people comfortably

8/10 Good

Tony, NYC

Liked: Cleanliness, room comfort
Nice lake view apartment.
Stayed one night with family members. Hotel is good and with nice lake view. Quiet and beautiful area. Very happy to stay here.

2/10 Terrible

Andrew, Melbourne, Australia

Disliked: Property conditions & facilities, room comfort
AVOID
This 'lodge' is not in a tourist area. It is in a run down suburb of Rotorua about 10km from the city centre and has a run down appearance. When we arrived we nearly didn't go in because it looked so uninviting and ended up staying one night only even though we had booked and paid for three nights. It is also very overpriced considering the poor state of the building and surrounding premises, and the very poor location.

10/10 Excellent

James, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Great deal; Service: Go the extra mile;