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Urban Lounge Sleepery, SureStay Collection by BW

Property class: 3.5

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Photo gallery for Urban Lounge Sleepery, SureStay Collection by BW

A hotel room with two beds, a desk, a chair, and a balcony with a view of trees.
A pool area with a building in the background, outdoor seating, and a mural.
A corner room with a wooden table and two white chairs, a window with a view of a pool and trees, and a white refrigerator.
A room with a colorful mural, a desk with a computer, and a person standing by the door.
A hotel room with two beds, a TV, a small table, and a sofa.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Housekeeping
$57
includes taxes & fees
Nov 1 - Nov 2

Explore the area

View in a map
1286 Arawa St, Rotorua, Bay of Plenty, 3010
  • Place, Rotorua Night Market
    ‪5 min walk‬
  • Place, Eat Street
    ‪6 min walk‬
  • Place, Rotorua Central Mall
    ‪10 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Queen + 1 Single with Kitchenette & Ensuite bathroom

A hotel room with two beds, a standing fan, and a window with curtains.

Queen + 1 Single with Kitchenette & Ensuite bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Queen Bed with Shared bathroom

A hotel room with a large bed, a bedside table with a lamp, a window with curtains, and a wall-mounted fan.

Queen Bed with Shared bathroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen + 2 Singles Studio with Ensuite Bathroom

A hotel room with two beds, a desk, and a chair.

Queen + 2 Singles Studio with Ensuite Bathroom

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Twin Studio (2 Queen Beds) & Ensuite bathroom

A hotel room with two beds, a TV, a small table, and a sofa.

Twin Studio (2 Queen Beds) & Ensuite bathroom

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

A hotel room with a sofa, a bed, a bunk bed, a small table, and a large window with curtains.

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Queen Studio & Ensuite bathroom

A hotel room with a bed, a sofa, a small table, a TV, and a view of the outdoors.

Queen Studio & Ensuite bathroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Family Room with Share Bathroom

A dormitory room with bunk beds, a desk, and a chair.

Junior Family Room with Share Bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Single room with Shared bathroom

A small, single-bed room with a window, a desk, and a chair.

Single room with Shared bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

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About this property

Urban Lounge Sleepery, SureStay Collection by BW

3.5-star hotel in Inner City
This smoke-free hotel features an outdoor pool, self parking, and express check-out. WiFi in public areas is free.
Urban Lounge Sleepery, SureStay Collection by BW offers 32 accommodations with hair dryers and complimentary toiletries. LED televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Urban Lounge Sleepery, SureStay Collection by BW features an outdoor pool and express check-out. Wireless Internet access is complimentary. Parking is available onsite for a surcharge.

Urban Lounge Sleepery, SureStay Collection by BW is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 9:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (NZD 10 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 9:00 AM to 11:00 AM for a fee: NZD 15 per person

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV

More

  • Heating
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's U Hotel Group mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for to-go breakfast: approximately NZD 15.00 per person
  • Uncovered self parking fee: NZD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

U Hostel Rotorua
Urban Lounge Sleepery Hotel
Urban Lounge Sleepery Rotorua
Urban Lounge Sleepery Hotel Rotorua

Urban Lounge Sleepery, SureStay Collection by BW Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 65 out of 149 reviews
Rating 8 - Good. 47 out of 149 reviews
Rating 6 - Okay. 22 out of 149 reviews
Rating 4 - Poor. 5 out of 149 reviews
Rating 2 - Terrible. 10 out of 149 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay thanks
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good one night stay as a family of two adults and two children (10 and 12). The room was a good size for us and we had everything that we needed.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and beds were comfortable
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff at the reception was very kind and helpful. Check in process was smooth
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The location is excellent, with easy access to nearby dining options. The bathroom is a bit dated, but overall the stay offers good value for the price.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really.helpful stuff, nice location and a good room size. Would recommend to anyone staying in Rotorua
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
School trip from Whangārei. Service and facility perfect
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just fjjished a 3 night stay here and it was fantastic. The staff were all so friendly and helpfu. I was 1 adult traveling with 4 children for the school holidays and they kivedbitvtoo, especially the heated pool. Thank you Prasad and your awesome team, we'll be back 😊
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
What a cute place to stay. The staff were great and even offered us a floor level room, which is great because they don't have an elevator. The room was smaller but came with a kitchen. The area is a little scary at night. Also if you hear a loud noise and the room shakes a little it's the helicopter going to the hospital across the street. Enjoyed our stay.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Amenities
Convient for a quick stay
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding staff, complimentary room upgrade, warm pool, good facilities. Our favourite in NZ so far!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, bed linen and towels. Well equipped kitchen. Staff helpful and courteous.
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty snd because there wasn’t proper ventilation everything was wet.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, thanks.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness
Clean room. Interesting set up but clean large room. Very much appreciated.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well maintained property
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good layout for family, comfortable bed and friendly staff
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Friendly staff. Good parking. Close to town
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes looks like havent been to the kitchen
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Check in and check out were completed fully online, which was useful.
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities
After hours check in did not work for us
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness
The room was clean and the bed comfy, the layout was a bit odd with 3 separate rooms for sink, toilet and shower This is not the place for anyone who has difficulty with stairs no elevator and the shower had a 25cm step up We didn't use the pool or mess hall At check in they were trying to have everyone use a self serve and download an app for the key which wasn't working very well Location pretty good with a lot of restaurants nearby, and right across from a free park where you could see geothermal features
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay. Wish I stayed longer
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Cool layout, very friendly staffs. Good location.
Stayed 1 night in Nov 2023