Urban Lounge Sleepery, SureStay Collection by BW

3.5 star property

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Room options

View all photos for Queen + 1 Single with Kitchenette & Ensuite bathroom

Queen + 1 Single with Kitchenette & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen + 1 Single with Kitchenette & Ensuite bathroom

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Queen Bed with Shared bathroom

Queen Bed with Shared bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen Bed with Shared bathroom

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Studio + 1 Single & Ensuite bathroom

Queen Studio + 1 Single & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen Studio + 1 Single & Ensuite bathroom

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Studio (2 Queen Beds) & Ensuite bathroom

Twin Studio (2 Queen Beds) & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Twin Studio (2 Queen Beds) & Ensuite bathroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Queen Studio & Ensuite bathroom

Queen Studio & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen Studio & Ensuite bathroom

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen + Sofabed + Bunk with Shared bathroom

Queen + Sofabed + Bunk with Shared bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen + Sofabed + Bunk with Shared bathroom

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Single room with Shared bathroom

Single room with Shared bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Single room with Shared bathroom

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

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About this property

Urban Lounge Sleepery, SureStay Collection by BW

3.5-star hotel in Inner City
This smoke-free hotel features an outdoor pool, self parking, and express check-out. WiFi in public areas is free.
Urban Lounge Sleepery, SureStay Collection by BW offers 32 accommodations with private pools and hair dryers. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include complimentary toiletries and portable fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Urban Lounge Sleepery, SureStay Collection by BW features an outdoor pool and express check-out. Wireless Internet access is complimentary. Parking is available onsite for a surcharge.

Urban Lounge Sleepery, SureStay Collection by BW is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 9:00 AM and 11:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (NZD 10 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 9:00 AM to 11:00 AM for a fee: NZD 15 per person

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Private pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV
  • Fenced private pool

More

  • Heating
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's U Hotel Group mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately NZD 15.00 per person
  • Uncovered self parking fee: NZD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

U Hostel Rotorua
Urban Lounge Sleepery Hotel
Urban Lounge Sleepery Rotorua
Urban Lounge Sleepery Hotel Rotorua

Reviews

Urban Lounge Sleepery, SureStay Collection by BW Reviews

8.4

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 45 out of 104 reviews
Rating 8 - Good. 37 out of 104 reviews
Rating 6 - Okay. 15 out of 104 reviews
Rating 4 - Poor. 4 out of 104 reviews
Rating 2 - Terrible. 3 out of 104 reviews

Reviews

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Stayed 2 nights in Jul 2025

10/10 Excellent

Jiwan

Stayed 2 nights in Jul 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Like swimming pool
Stayed 1 night in Jul 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, but the guest don't know to speek quiet
Stayed 3 nights in Jun 2025

10/10 Excellent

Monica, Hamilton

Liked: Cleanliness
Stayed 2 nights in Jun 2025

8/10 Good

Nikita

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a hit with my family. Fresh, mondern, funky.
Stayed 1 night in Jun 2025

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness
Facilities were ok, bed was comfortable but just the noise traveled, 9:30pm there were a bunch of people in the pool, running up & down the hall, no sense of respect for the noise. Could hear the people in the above room stomping on the floor. Just annoying when you have a sports tournament and needed rest but the noise was constant.
Stayed 2 nights in May 2025

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
It was good value for money. The spa-warm swimming pool was excellent.
Stayed 1 night in May 2025

10/10 Excellent

shane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and tidy.
Stayed 1 night in May 2025

10/10 Excellent

Yvan Romi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good for the price and location, staff and utilities were great. Just unfortunate on the first night had neighbours that were very loud up until 12am, the rooms not really soundproof but other than that everything was great.
Stayed 2 nights in May 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot fault anything with regard to my stay. The moment I walked into reception Zaria was warm friendly and welcoming. My room was clean. The bed was super comfortable The shower ran a perfect temperature. Prasaad couldn't do enough when I needed assistance. To top it off the Thermal pool was the absolute finish to a wonderful stay. I will be back Ty 😊
Stayed 2 nights in May 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
The overall structure is very good. Clean and tidy room. The common kitchen could be more clean and well maintained.
Stayed 1 night in Apr 2025

8/10 Good

Esther

Stayed 1 night in Apr 2025

10/10 Excellent

Natalie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fantastic. We were in the penthouse. You can cast Netflix into the tv and choose any movie you like for the kids to watch and enjoy. We received complimentary drinks. The rooms was spacious and there were lots of beds for each family member. The pool and spa were amazing options to have at hand and there’s a meat lover grill next door! Brisket was delicious!
Stayed 3 nights in Apr 2025

10/10 Excellent

Madeleine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in an ensuite room, bright and clean and ideal for travelling around Rotorua. Laundry and EV charging was extremely helpful!
Stayed 2 nights in Mar 2025

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay. Wish I stayed longer
Stayed 1 night in Mar 2025

10/10 Excellent

Aziz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

andrew

Stayed 1 night in Feb 2025

2/10 Terrible

Nycki

Disliked: Cleanliness, staff & service, property conditions & facilities
What a joke, booking confirmation didn’t have required details to check in. Phone calls to get assistance were terminated repeatedly. Rubbish in the room and a fridge that didn’t work, extremely disappointed
Stayed 1 night in Feb 2025

8/10 Good

Emma

Traveled with family
Liked: Staff & service, property conditions & facilities
Perfect location in the centre of town. We could walk to Eat Street and all the resturants within a few minutes. Beds were comfortable and staff very helpful. Keep in mind that there are no lifts, so if you end up on the top floors, you will be doing lots of stairs to get anywhere. Particularly annoying if you have large baggage or prams etc with you that you will need to carry up and down. We stayed on the first floor so it wasnt really an issue for us. They have a large communal kitchen on the first floor that you can use if your room doesnt have a kitchen, which was super handy. Overall, very happy with our stay and would stay there again. Very good value for money.
Stayed 3 nights in Jan 2025

6/10 Okay

Tui

Liked: Property conditions & facilities, room comfort
It was okay, I was visiting family and book a last minute stay in Rotorua. The rooms were mid and the access is confusing. You gotta download an app to get your key which is annoying cause you’ll just delete when done. It’s like a college dorm hallway set up which a common kitchen. Won’t stay again but I see what they’re going for it works but if you want a hotel hotel this ain’t it.
Stayed 1 night in Jan 2025

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Good location and walking distance to restaurants and cafes! Swimming pool was clean and warm. Only downside was other people staying here were quite loud but that is out of the accommodations control. Overall I really enjoyed staying here!
Stayed 2 nights in Jan 2025