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Urban Lounge Sleepery, SureStay Collection by BW

3.5 star property

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Photo gallery for Urban Lounge Sleepery, SureStay Collection by BW

Twin Studio (2 Queen Beds) & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets
Outdoor pool
Queen Studio & Ensuite bathroom | Terrace/patio
Reception
Twin Studio (2 Queen Beds) & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Housekeeping
The current price is $51
includes taxes & fees
Jun 18 - Jun 19

Explore the area

View in a map
1286 Arawa St, Rotorua, Bay of Plenty, 3010
  • Place, Eat Street
    ‪5 min walk‬
  • Place, Rotorua Night Market
    ‪5 min walk‬
  • Place, Rotorua Central Mall
    ‪10 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Queen + 1 Single with Kitchenette & Ensuite bathroom

Queen + 1 Single with Kitchenette & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen + 1 Single with Kitchenette & Ensuite bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Queen Bed with Shared bathroom

Queen Bed with Shared bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen Bed with Shared bathroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Queen Studio + 1 Single & Ensuite bathroom

Queen Studio + 1 Single & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen Studio + 1 Single & Ensuite bathroom

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Twin Studio (2 Queen Beds) & Ensuite bathroom

Twin Studio (2 Queen Beds) & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Twin Studio (2 Queen Beds) & Ensuite bathroom

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Queen Studio & Ensuite bathroom

Queen Studio & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen Studio & Ensuite bathroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Family Room with Share Bathroom

Junior Family Room with Share Bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Junior Family Room with Share Bathroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Single room with Shared bathroom

Single room with Shared bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Single room with Shared bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

1 Queen And 1 Single, Non-Smoking, Standard Room, Balcony, Work Desk, Mini Fridge, Wi-Fi

  • Sleeps 3
  • Free WiFi

1 Queen 1 Bunk Bed, Non-Smoking, Family Room, Economy Room, Sofabed, Wi-Fi, Shared Bathroom

  • Sleeps 6
  • Free WiFi

1 Queen Bed, Non-Smoking, Standard Room, Balcony, Work Desk, Mini Fridge, Wi-Fi

  • Sleeps 2
  • Free WiFi

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About this property

Urban Lounge Sleepery, SureStay Collection by BW

3.5-star hotel in Inner City
This smoke-free hotel features an outdoor pool, self parking, and express check-out. WiFi in public areas is free.
Urban Lounge Sleepery, SureStay Collection by BW offers 32 accommodations with hair dryers and complimentary toiletries. LED televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Urban Lounge Sleepery, SureStay Collection by BW features an outdoor pool and express check-out. Wireless Internet access is complimentary. Parking is available onsite for a surcharge.

Urban Lounge Sleepery, SureStay Collection by BW is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 9:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (NZD 10 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 9:00 AM to 11:00 AM for a fee: NZD 15 per person

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV

More

  • Heating
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's U Hotel Group mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately NZD 15.00 per person
  • Uncovered self parking fee: NZD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

U Hostel Rotorua
Urban Lounge Sleepery Hotel
Urban Lounge Sleepery Rotorua
Urban Lounge Sleepery Hotel Rotorua

Urban Lounge Sleepery, SureStay Collection by BW Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 58 out of 137 reviews
Rating 8 - Good. 45 out of 137 reviews
Rating 6 - Okay. 21 out of 137 reviews
Rating 4 - Poor. 4 out of 137 reviews
Rating 2 - Terrible. 9 out of 137 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Claude-Andre

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, bed linen and towels. Well equipped kitchen. Staff helpful and courteous.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Alfie

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding staff, complimentary room upgrade, warm pool, good facilities. Our favourite in NZ so far!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Jess

Liked: Amenities
Convient for a quick stay
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, thanks.
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Neville

Liked: Cleanliness, staff & service, amenities
Friendly staff. Good parking. Close to town
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Mitsuo

Check in and check out were completed fully online, which was useful.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Yuncheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well maintained property
Stayed 1 night in Jan 2025
Verified

8/10 Good

dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good layout for family, comfortable bed and friendly staff
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay. Wish I stayed longer
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

KARINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Cool layout, very friendly staffs. Good location.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Mayumi

Liked: Cleanliness, amenities, property conditions & facilities
it was very good. the room, kitchen, shared shower was all good and clean. it is close from the center and a park with free hot springs for foot. glad that i stayed here.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay to explore Rotorua and its sourroundings. Comfortable beds, very clean room, enough space for two people.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Triina

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
It was good value for money. The spa-warm swimming pool was excellent.
Stayed 1 night in May 2025
Verified

8/10 Good

KAORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and kind.
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Room dirty, the bathroom was not worling properly, expensive for what it is. It should be 2 stars instead of 3 superior as them claim.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful. Pleasant stay
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and tidy.
Stayed 1 night in May 2025
Verified

8/10 Good

Ngawai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, very good, would have been excellent with a elevator as my mother inlaw had be very cautious going up and down
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in an ensuite room, bright and clean and ideal for travelling around Rotorua. Laundry and EV charging was extremely helpful!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised with our room. Clean and great location.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a hit with my family. Fresh, mondern, funky.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to free geothermal park. Great bbq restaurant next door. Very friendly and helpful desk staff. Spacious room with dual sink setup that's great for families.
Stayed 1 night in May 2024