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Wai Ora Lakeside Spa Resort

4.0 star property

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Photo gallery for Wai Ora Lakeside Spa Resort

2 outdoor pools, open 8 AM to 9:00 PM, pool umbrellas, sun loungers
View from room
40-inch LCD TV with cable channels, LED TV
Lobby
Superior Suite | Living area | 40-inch LCD TV with cable channels, LED TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Breakfast available
  • Air conditioning

Explore the area

Map
77 Robinson Avenue, Holden's Bay, Rotorua, 3042
  • Redwoods Whakarewarewa Forest
    ‪7 min drive‬
  • Polynesian Spa
    ‪10 min drive‬
  • Skyline Rotorua
    ‪15 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪20 min walk‬

Room options

View all photos for Panoramic Studio Suite, 1 King Bed, Lake View

40-inch LCD TV with cable channels, LED TV

Panoramic Studio Suite, 1 King Bed, Lake View

  • 527 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

View from room

Deluxe Studio

  • 264 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Suite

Premium bedding, in-room safe, desk, soundproofing

Superior Suite

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Deluxe Studio

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite with Lake View

Living area | 40-inch LCD TV with cable channels, LED TV

Suite with Lake View

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Superior Suite

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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Rydges Rotorua

  • Pool
  • Hot Tub
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, (1005)
$175 nightly
The price was $195
The price is $175 total
includes taxes & fees
Rydges Rotorua

About this property

Wai Ora Lakeside Spa Resort

4-star hotel in Holdens Bay
Guests of this beach hotel will appreciate convenient onsite amenities such as massage/treatment rooms and a children's pool.
Wai Ora Lakeside Spa Resort offers 30 air-conditioned accommodations with safes and bathrobes. Rooms open to balconies or patios. Accommodations offer separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wai ora day spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Wai Ora Lakeside Spa Resort features a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a seasonal outdoor pool and a children's pool. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and a meeting room. This beach hotel also offers spa services, a terrace, and multilingual staff. A complimentary area shuttle within 8 kilometers is available for guests. Complimentary self parking is available on site.

Wai Ora Lakeside Spa Resort is a smoke-free property.

English breakfasts are available for a surcharge between 8:00 AM and 10:00 AM on weekdays.
Wai Ora Lakeside Spa Resort has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 8 km
  • Free self parking on site

Food and drink

  • Weekday English breakfast available 8:00 AM to 10:00 AM for a fee: NZD 20 to 26 for adults and NZD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 50.00

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately NZD 20 to 26 for adults, and NZD 10 to 20 for children
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Pool access available from 8 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua

Wai Ora Lakeside Spa Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 244 out of 572 reviews
Rating 8 - Good. 197 out of 572 reviews
Rating 6 - Okay. 79 out of 572 reviews
Rating 4 - Poor. 33 out of 572 reviews
Rating 2 - Terrible. 19 out of 572 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, property conditions & facilities
Beautiful lake view and nice room. I didn’t use the spa.
Stayed 2 nights in Feb 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Out of town

The pool was out of action disappointingly and the bar shut quite early. We would have stayed in town had we realised we weren’t within walking distance of amenities. However staff were really nice and the rooms were lovely. I have left a dress in the wardrobe and can’t seem to get an answer to my emails.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Disappointed

It was ok. Location ok by the lake with a short drive in the centre of the town. We had expected to have better facilities for self catering but as it has a restaurant I guess that’s not to be expected but we found the menu in the restaurant so uninspiring that we didn’t bother trying it. With patio doors right the way across the front of the room there was a lack of privacy for dressing/undressing and the bathroom was very small with a lack of hooks for hanging clothes etc whilst dressing so quite awkward unless curtains were kept closed all the time.
Stayed 3 nights in Jan 2025

6/10 Okay

Angela

Traveled with group
Liked: Staff & service
This property is in a beautiful location by Lake Rotorua. The beds were comfortable and everything was clean. Howver, the spa facilities were unusable. The place seemed tired, and the staff jaded. They were slow to respond to reasonable requests, or simply did not respond. Eg when we asked for a few more hangers. The fridge was turned off but we were not told to turn it on, which could have been a problem with medication needing to be kept cold. It took them almost hour to serve breakfast and we were the only ones there! The pool was very cold and therefore unusable. I am sorry to say that it was an unsatisfactory start to a two week roadtrip. We had a problem with midges on the first night as we had not been told to keep doors and windows shut. We were not given any concessions for the inconvenience.
Stayed 3 nights in Jan 2025

4/10 Poor

Sean

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bugs everywhere and very dated everything.
Stayed 2 nights in Jan 2025

10/10 Excellent

Julian

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Awesome quiet spot on the lake, perfect if you have a car to get you around to the local spots. Airport 5 mins away, lovely staff that had all the intel on the what-to-dos. Jacuzzi and massages were a bonus
Stayed 3 nights in Jan 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Leiana, Whangarei

Traveled with partner
Liked: Cleanliness, staff & service
This is the second time I’ve stayed here and it’s been good. The room we booked was perfect area was good but we didn’t have hot water in our room for the few days we stayed there which was a bummer.
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lake, quiet, safe, clean, excellent service, plenty of on site amenities
Stayed 2 nights in Jan 2025

8/10 Good

Divikesh

Liked: Cleanliness
Stayed 2 nights in Jan 2025

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay the staff were lovely. The accommodation was clean. They are in the middle of completing some maintenance the property will be amazing once this is completed. Will definitely stay again.
Stayed 1 night in Jan 2025

4/10 Poor

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not warm or friendly. Room was dirty - showers were yellow and worn. There is no way this is a 4 star property. You can see how it might have been in the past but it certainly is not now.
Stayed 1 night in Dec 2024

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Other than a “dead” deadbolt on our room door it was exceptional
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the staff was ridiculously rude and unprofessional. I followed up with a request that was agreed upon by a different member with the said rude and unprofessional staff, they refused to offer us the service and was dismissive and disrespectful. Eventually they agreed to provide the service again, however we waited for more than an hour so we sorted out our situation between ourselves. We bumped into the said team and they spoke about us in a bad manner in their own language - which I happened to understand. I did confront them and said I do not deserve to be treated this way. The resort itself looks like it has given up on renovations since late 90s to 2000s, in conclusion this is the first time ever I’m providing such a low rating.
Stayed 1 night in Dec 2024

8/10 Good

AARON

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Hayley

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Janis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff working were very polite
Stayed 1 night in Dec 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

The room was very comfortable and we slept well. Went for a swim in the lake. Staff were helpful. Food was good. A little way out of town, which we liked Convenient for local attractions
Stayed 2 nights in Dec 2024

6/10 Okay

Tracey

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

4/10 Poor

Joan

Stayed 1 night in Nov 2024

8/10 Good

Vijay Kumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Austin, the manager,s behaviour excellant He accomodate all the time thanks Austin
Stayed 2 nights in Nov 2024

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Broken Air conditioning, no screens in windows so lots of sand fleas inside. Shower temperature inconsistent. Sofa not very comfortable and felt stained. No cooktop.
Stayed 2 nights in Nov 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet place. Friendly helpful staff.
Stayed 1 night in Nov 2024

6/10 Okay

Eleanor

Traveled with partner
Liked: Staff & service, amenities
The staff and location were great! However I would not necessarily call this a “resort” but it’s a nice hotel and it does the job! Quiet area but the walls are thin so you’ll hear your neighbor occasionally. Pool is not heated but there is a spa and sauna if you need it. Would recommend as a hotel but not as a resort.
Stayed 3 nights in Nov 2024

4/10 Poor

Kerry

Traveled with partner
Disliked: Property conditions & facilities
The pictures on the advert is nothing close to what the property was like,boring is the word i would use. You can see the that the property is not a busy one as the garden wasnt done. No room cleaning only new towels were left. I specified 2 separate beds but I was given a double. They did rectify the mistake. There is nothing special about this place and i definitely will not be returning.
Stayed 2 nights in Nov 2024