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Wai Ora Lakeside Spa Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wai Ora Lakeside Spa Resort

2 outdoor pools, open 8 AM to 9:00 PM, pool umbrellas, sun loungers
Lobby
Superior Suite | Premium bedding, in-room safe, desk, soundproofing
Panoramic Studio Suite, 1 King Bed, Lake View | Living area | 40-inch LCD TV with cable channels, LED TV
View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
77 Robinson Avenue, Holden's Bay, Rotorua, 3042
  • Redwoods Whakarewarewa Forest
    7 min drive
  • Rotorua Central Mall
    9 min drive
  • Polynesian Spa
    10 min drive
  • Rotorua (ROT-Rotorua Regional)
    20 min walk

Room options

View all photos for Panoramic Studio Suite, 1 King Bed, Lake View

40-inch LCD TV with cable channels, LED TV

Panoramic Studio Suite, 1 King Bed, Lake View

  • 527 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

View from room

Deluxe Studio

  • 264 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Suite

Premium bedding, in-room safe, desk, soundproofing

Superior Suite

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Deluxe Studio

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite with Lake View

Living area | 40-inch LCD TV with cable channels, LED TV

Suite with Lake View

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Superior Suite

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior

Rydges Rotorua

Pool
Hot Tub
Parking included
Free WiFi
4.3 out of 5, Excellent, (1101)
The price is $111
per night
$127 total
includes taxes & fees
Dec 11 - Dec 12
Rydges Rotorua

About this property

Wai Ora Lakeside Spa Resort

4-star hotel in Holdens Bay
Guests of this beach hotel will appreciate convenient onsite amenities such as massage/treatment rooms and a children's pool.
Wai Ora Lakeside Spa Resort offers 30 air-conditioned accommodations with safes and bathrobes. Rooms open to balconies or patios. Accommodations offer separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wai ora day spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Wai Ora Lakeside Spa Resort features a full-service spa, 2 outdoor swimming pools, and 2 spa tubs along with a seasonal outdoor pool and a children's pool. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and a meeting room. This beach hotel also offers spa services, a terrace, and multilingual staff. A complimentary area shuttle within 8 kilometers is available for guests. Complimentary self parking is available on site.

Wai Ora Lakeside Spa Resort is a smoke-free property.

English breakfasts are available for a surcharge between 8:00 AM and 10:00 AM on weekdays.
Wai Ora Lakeside Spa Resort has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 8 km
  • Free self parking on site

Food and drink

  • Weekday English breakfast available 8:00 AM to 10:00 AM for a fee: NZD 20 to 26 for adults and NZD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 50.00

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately NZD 20 to 26 for adults, and NZD 10 to 20 for children
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Pool access available from 8 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua

Wai Ora Lakeside Spa Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 232 out of 528 reviews" "
Rating 8 - Good. 182 out of 528 reviews" "
Rating 6 - Okay. 69 out of 528 reviews" "
Rating 4 - Poor. 28 out of 528 reviews" "
Rating 2 - Terrible. 17 out of 528 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Qihua

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

ANDREW

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Swimming pools (2) were green or empty - was not mentioned on the site the pools were not operational. Spa pool water was murky and smelly. Shower grout and walls were disgusting - wiped with face cloth and it turned black Dust and stains in room Restaurant advised they were award winning - could only see latest award from 2016. Only had breakfast - runny scrambled eggs. Didn't see any others dining
Stayed 2 nights in Aug 2024

10/10 Excellent

Jacqui

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was good, bed comfortable, shower grouting discoloured, looks dirty. Off putting… drinks in the bar expensive. Breakfast was amazing, best salmon eggs Benedict ever. Will definitely go again and try restaurant for dinner..
Stayed 1 night in Aug 2024

6/10 Okay

Shu

Stayed 1 night in Jul 2024

4/10 Poor

Prue

Traveled with partner
Disliked: Property conditions & facilities
Unwelcoming staff and a room like a dungeon. Our tv turned itself on in the middle of both nights and wasn't repaired despite requests. Someone's sock under the bed. Leaking tap handle.
Stayed 2 nights in Jul 2024

6/10 Okay

Elaine

Stayed 1 night in Jul 2024

8/10 Good

Colin, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, great surrounds, comfortable room. Would stay again!
Stayed 1 night in Jul 2024

8/10 Good

kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside views. Downside restaurant and bar were cold but food beautiful. Would of liked more choice for breakfast. Staff very friendly
Stayed 3 nights in Jun 2024

6/10 Okay

leila

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Mathew

Liked: Cleanliness, staff & service, room comfort
Great place to stay as a get away, nice tidy room and good service, little disappointed the outdoor pools are not heated
Stayed 1 night in Jun 2024

10/10 Excellent

Xiaochen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good area, service
Stayed 2 nights in May 2024

6/10 Okay

Theresa

Stayed 1 night in Jun 2024

6/10 Okay

Greg

Traveled with partner
Water temp in the bath and shower too cold. (Not hot enough) Heat pump filters were dirty, did not use it. Waited 5 -10 min at reception on arrival with no staff in attendance, rang bell several times before being served.
Stayed 2 nights in May 2024

10/10 Excellent

Domonique

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
What I liked was the peacefulness what I didn't like is I thought I booked the room with a jet spa bath but I did not overall was good experience.
Stayed 2 nights in May 2024

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, gorgeous lake views. Very pleased. Perfectly clean and tidy.
Stayed 1 night in May 2024

8/10 Good

Suzanne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Enjoyed using spa. Nice location beside lake. Food at restaurant was very basic.
Stayed 2 nights in May 2024

10/10 Excellent

Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very clean and staff were friendly and helpful
Stayed 1 night in May 2024

6/10 Okay

EDIGER

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel by the lake, it’s location is out side Rotorua for those who like walking it’s walkable to Rotorua, it’s close to the airport but hardly saw or heard any planes. It’s close to the red woods forest and Te Puia. The hotel has a swimming pool and hot pool with a spa attached. A lovely place to stay
Stayed 4 nights in Apr 2024

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing resort. Would definitely recommend. Beautiful location by the lake. Staff very accommodating and Breakfast very tasty Car required as located out of town
Stayed 1 night in Apr 2024

6/10 Okay

Turake

Business traveler
Liked: Cleanliness, staff & service
Clean and tidy - great view of lake. Stayed for the night and very quiet - lights/fan in the bathroom not working.
Stayed 1 night in Apr 2024

8/10 Good

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely setting, away from the noise and business of the city life. Really loved the lake surrounding the hotel. Very warm staff, Amy was awesome! Will stay again
Stayed 2 nights in Mar 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

2/10 Terrible

Sanjeev

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property manager was rude and constantly fighting with her employees. She talked loudly in her native language and was using foul language in front of guests. We had requested early check in, but were asked to wait beyond the regular check in time. I am asking for a full refund of our stay.
Stayed 1 night in Mar 2024