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Wai Ora Lakeside Spa Resort

4.0 star property

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2 outdoor pools, open 8 AM to 9:00 PM, pool umbrellas, sun loungers
Superior Suite | Living area | 40-inch LCD TV with cable channels, LED TV
View from room
Lobby
40-inch LCD TV with cable channels, LED TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
77 Robinson Avenue, Holden's Bay, Rotorua, 3042
  • Redwoods Whakarewarewa Forest
    ‪7 min drive‬
  • Polynesian Spa
    ‪10 min drive‬
  • Skyline Rotorua
    ‪15 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪20 min walk‬

Room options

View all photos for Panoramic Studio Suite, 1 King Bed, Lake View

40-inch LCD TV with cable channels, LED TV

Panoramic Studio Suite, 1 King Bed, Lake View

  • 527 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

View from room

Deluxe Studio

  • 264 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Suite

Premium bedding, in-room safe, desk, soundproofing

Superior Suite

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Deluxe Studio

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite with Lake View

Living area | 40-inch LCD TV with cable channels, LED TV

Suite with Lake View

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Superior Suite

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Indoor pool

Novotel Rotorua Lakeside

  • Pool
  • Hot Tub
  • Kids pool
  • Free WiFi
3.9 out of 5, Good, (1004)
The price is $207
per night
$238 total
includes taxes & fees
Apr 19 - Apr 20
Novotel Rotorua Lakeside

About this property

Wai Ora Lakeside Spa Resort

4-star hotel in Holdens Bay
Guests of this beach hotel will appreciate convenient onsite amenities such as massage/treatment rooms and a children's pool.
Wai Ora Lakeside Spa Resort offers 30 air-conditioned accommodations with safes and bathrobes. Rooms open to balconies or patios. Accommodations offer separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wai ora day spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Wai Ora Lakeside Spa Resort features a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a seasonal outdoor pool and a children's pool. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and a meeting room. This beach hotel also offers spa services, a terrace, and multilingual staff. A complimentary area shuttle within 8 kilometers is available for guests. Complimentary self parking is available on site.

Wai Ora Lakeside Spa Resort is a smoke-free property.

English breakfasts are available for a surcharge between 8:00 AM and 10:00 AM on weekdays.
Wai Ora Lakeside Spa Resort has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 8 km
  • Free self parking on site

Food and drink

  • Weekday English breakfast available 8:00 AM to 10:00 AM for a fee: NZD 20 to 26 for adults and NZD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 50.00

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately NZD 20 to 26 for adults, and NZD 10 to 20 for children
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Pool access available from 8 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua

Wai Ora Lakeside Spa Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 241 out of 564 reviews
Rating 8 - Good. 195 out of 564 reviews
Rating 6 - Okay. 76 out of 564 reviews
Rating 4 - Poor. 33 out of 564 reviews
Rating 2 - Terrible. 19 out of 564 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the staff was ridiculously rude and unprofessional. I followed up with a request that was agreed upon by a different member with the said rude and unprofessional staff, they refused to offer us the service and was dismissive and disrespectful. Eventually they agreed to provide the service again, however we waited for more than an hour so we sorted out our situation between ourselves. We bumped into the said team and they spoke about us in a bad manner in their own language - which I happened to understand. I did confront them and said I do not deserve to be treated this way. The resort itself looks like it has given up on renovations since late 90s to 2000s, in conclusion this is the first time ever I’m providing such a low rating.
Stayed 1 night in Dec 2024

8/10 Good

AARON

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Hayley

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Janis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff working were very polite
Stayed 1 night in Dec 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
The room was very comfortable and we slept well. Went for a swim in the lake. Staff were helpful. Food was good. A little way out of town, which we liked Convenient for local attractions
Stayed 2 nights in Dec 2024

6/10 Okay

Tracey

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

4/10 Poor

Joan

Stayed 1 night in Nov 2024

8/10 Good

Vijay Kumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Austin, the manager,s behaviour excellant He accomodate all the time thanks Austin
Stayed 2 nights in Nov 2024

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Broken Air conditioning, no screens in windows so lots of sand fleas inside. Shower temperature inconsistent. Sofa not very comfortable and felt stained. No cooktop.
Stayed 2 nights in Nov 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet place. Friendly helpful staff.
Stayed 1 night in Nov 2024

6/10 Okay

Eleanor

Traveled with partner
Liked: Staff & service, amenities
The staff and location were great! However I would not necessarily call this a “resort” but it’s a nice hotel and it does the job! Quiet area but the walls are thin so you’ll hear your neighbor occasionally. Pool is not heated but there is a spa and sauna if you need it. Would recommend as a hotel but not as a resort.
Stayed 3 nights in Nov 2024

4/10 Poor

Kerry

Traveled with partner
Disliked: Property conditions & facilities
The pictures on the advert is nothing close to what the property was like,boring is the word i would use. You can see the that the property is not a busy one as the garden wasnt done. No room cleaning only new towels were left. I specified 2 separate beds but I was given a double. They did rectify the mistake. There is nothing special about this place and i definitely will not be returning.
Stayed 2 nights in Nov 2024

6/10 Okay

Navnith, Mangere

Stayed 2 nights in Oct 2024

6/10 Okay

Sherie

Liked: Staff & service
Very old and needed a bit more aroha however staff were amazing and our Whanau enjoyed it. Just a bit of a walk with our bags up stairs etc.. would definitely stay again.
Stayed 3 nights in Sep 2024

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, room comfort
Good location, cozy room, lovely spa
Beautiful location! I recommend booking services with the spa while you stay here. Rooms are lovely and the beds were comfortable. The onsite restaurant serves decent food and the bar was cozy.
Stayed 1 night in Oct 2024

2/10 Terrible

sharon Killen

Stayed 1 night in Sep 2024

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marks on walls that could have been cleaned. For the money paid I should have stayed at the Novotel
Stayed 1 night in Sep 2024

10/10 Excellent

Sameeka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a few times & always enjoy my stay
Stayed 2 nights in Sep 2024

8/10 Good

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend for a family event. There is so much to do within the resort premises and outside. 2 spa pools (a spa bath in rooms) 2 pools with seating areas. Very good, will definitely be going back.
Stayed 2 nights in Sep 2024

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service
Clean room and comfy bed. Great spa bath. However lounge room felt old and tired. No restaurant or swimming pool available during our stay.
Stayed 1 night in Sep 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean
Stayed 1 night in Aug 2024

6/10 Okay

Holly

Traveled with family
Disliked: Amenities, property conditions & facilities
This place is not a resort and is misleading. We booked 3 rooms for 4 adults on the same booking thru expedia & at the motels end, the bookings come thru separately so we were not grouped together. The main feature pool was empty for 'maintenance' which is not advertised anywhere AND I had called 2 days before check in to see if it was heated & I was told it was not... it had no damn water in it! A good 10min drive from cbd. The area is quiet, the room walls are thin & I could hear the people next door we had room 2 - the shower curtains were moldy and pink with scum. The toilet door design is ridiculous, if your trying to sleep & someone needs the loo, the whole room is lit up. Beds where firm and I found them comfortable but everyone else did not Overall, would not stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Qihua

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

ANDREW

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Swimming pools (2) were green or empty - was not mentioned on the site the pools were not operational. Spa pool water was murky and smelly. Shower grout and walls were disgusting - wiped with face cloth and it turned black Dust and stains in room Restaurant advised they were award winning - could only see latest award from 2016. Only had breakfast - runny scrambled eggs. Didn't see any others dining
Stayed 2 nights in Aug 2024

10/10 Excellent

Jacqui

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was good, bed comfortable, shower grouting discoloured, looks dirty. Off putting… drinks in the bar expensive. Breakfast was amazing, best salmon eggs Benedict ever. Will definitely go again and try restaurant for dinner..
Stayed 1 night in Aug 2024