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Comfort Hotel Rouen Alba

2.0 star property

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Lobby
Standard Room, 1 Double Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board
Property amenity
Lobby
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
12 Place du Gaillardbois, Rouen, Seine-Maritime, 76000
  • Rouen Cathedral
    ‪4 min walk‬
  • Rue du Gros-Horloge
    ‪4 min walk‬
  • Church of Saint-Maclou
    ‪5 min walk‬
  • Rouen (URO-Rouen - Seine Valley)
    ‪23 min drive‬

Room options

View all photos for Single Room

Single Room | In-room safe, desk, blackout drapes, iron/ironing board

Single Room

  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking

Standard Double Room, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, Non Smoking

  • 118 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

ibis Rouen Centre Champ de Mars

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (876)
The price is $80
per night
$91 total
includes taxes & fees
Mar 10 - Mar 11
ibis Rouen Centre Champ de Mars

About this property

Comfort Hotel Rouen Alba

Hotel in Rouen City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance, and a front-desk safe are onsite.
Comfort Hotel Rouen Alba offers 39 accommodations with safes and hair dryers. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Refrigerators and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Rouen hotel also offers multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby.

Comfort Hotel Rouen Alba is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 10 AM and on weekends between 8 AM and 11 AM.
Comfort Hotel Rouen Alba has a restaurant on site.

Languages

Chinese (Mandarin), English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 16.70 per day)
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 10 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Refrigerator on request
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator on request

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests are asked to communicate their estimated arrival time in advance.

Renovations and closures

The property is closed between January 1 and January 3.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 12 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 0.90 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 per person
  • Nearby parking fee: EUR 16.70 per day (328 ft away)
  • Pet fee: EUR 12 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Comfort Alba
Comfort Hotel Alba
Comfort Hotel Alba Rouen
Comfort Hotel Rouen Alba
Comfort Rouen Alba
Comfort Inn Rouen
Comfort Hotel Rouen
Comfort Hotel Rouen Alba Hotel
Comfort Hotel Rouen Alba Rouen
Comfort Hotel Rouen Alba Hotel Rouen

Comfort Hotel Rouen Alba Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 53 out of 230 reviews
Rating 8 - Good. 104 out of 230 reviews
Rating 6 - Okay. 46 out of 230 reviews
Rating 4 - Poor. 20 out of 230 reviews
Rating 2 - Terrible. 7 out of 230 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Roopa

Traveled with partner
Liked: Cleanliness, staff & service
A good, basic place to stay that met all our requirements for one night. Location is great, felt very safe and staff was really pleasant and helpful. Nothing fancy, but it worked well for my husband and me. Also, for 10 euros the breakfast definitely worth it.
Stayed 1 night in Oct 2024

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, amenities
Hotel a little tired, we were on fourth floor which was a little taxing taking the suitcase up all the flights of stairs as no lift. Breakfast however was good with good selection
Stayed 1 night in Sep 2024

8/10 Good

Jianzhong

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room is simple, but no elevator.
Stayed 1 night in Sep 2024

6/10 Okay

Anthony

Liked: Cleanliness, amenities
Excellent location with all notable sites withing 20 minutes walk. Room was small but clean, comfortable and excellent value. DOWNSIDE - only allowed one (1) single pack of coffee per day; I used two on one day so none for the next day.
Stayed 4 nights in Sep 2024

8/10 Good

Desmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rouen is a wonderful city to explore and the hotel is conveniently situated
Stayed 8 nights in Jul 2024

6/10 Okay

Crystal

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very small room.
Stayed 2 nights in Jun 2024

10/10 Excellent

Won

Liked: Cleanliness, staff & service, property conditions & facilities
Good for one night sleep
Stayed 1 night in Aug 2023

8/10 Good

MARTINA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Sophia

Liked: Staff & service
Disliked: Cleanliness
My room smelt horrible upon arrival and I noticed that my towels were still dirty. Staff were nice and the location was good.
Stayed 2 nights in Jul 2023

8/10 Good

Kathy

Traveled with partner
Liked: Cleanliness
Property in walking distance to places to see
Stayed 1 night in Aug 2022

6/10 Okay

terence

Liked: Cleanliness, staff & service
great location in Rouen, with a stunning view across to Rouen cathedral. Really comfortable bed and pillows The room was a bit small, with furniture crammed in and bathroom fittings making it hard to move around
Stayed 3 nights in May 2022

6/10 Okay

Josephine

Traveled with family
Liked: Property conditions & facilities, room comfort
Comfortable Room
This hotel was worth the money. Not a lot of facilties but the room had a kettle, tea and coffee and a little safe for storing valuables.
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Room comfort
not worth paying for higher range of room
all rooms are the same not really great and the service isn't very customer-focused. I would not suggest upgrading rooms as all rooms are the same
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for price
Good stay. As buffet is currently not an option you can select breakfast option the day before and they bring to your room what you order.
Stayed 2 nights in May 2021

10/10 Excellent

YorkshireLass, England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view of the cathedral, clean room, pleasant staff, good location.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Very basic hotel, paper cups and plastic sticks that melt when used to stir hot drinks ! Very noisy area, not much sleeping done, but is a convenient location for resturants, shops, cathedral etc. Would not return to this hotel but have to congratulate staff for being helpful and freindly.
Stayed 3 nights in Oct 2018

8/10 Good

Tor

Liked: Cleanliness, staff & service, property conditions & facilities
Cheep but OK
Central Rouen OK Place to stay. Frendly and helpful staff. Ordinary rom, but good enough if you just need a Place to stay for quiet stepping and a bathroom. My rom had AS a bonus, a Nice vieuw to the Cathedral. Low price.
Stayed 3 nights in Sep 2018

8/10 Good

Ian

Youdsy stay
Clue in the name basic but clean in a excellent location suberb city
Stayed 2 nights in Aug 2018

4/10 Poor

Julie

Liked: Cleanliness
Disliked: Property conditions & facilities
Outdated in need of TLC
Hotel outdated. We booked double rooms but where given very smal hot single rooms, although these rectified once we pointed it out. Double room was good value for money
Stayed 1 night in Jul 2018

8/10 Good

Zoltan, BUDAPEST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympathetic friendly helpful staff. Close to the cathedral and the pedestrian street.
Stayed 4 nights in Jul 2018

10/10 Excellent

Zoltan, BUDAPEST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, close to the pedestrian street and the cathedral.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel close to city centre.
Nice budget hotel close to city centre. Clean. Satisfactory shower facilities. Easy walking distance to town. One block from the spectacular cathedral. No parking except what is on the street but it's free overnight from 7pm to 9am.
Stayed 1 night in Apr 2018

10/10 Excellent

Zoltan, BUDAPEST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the cathedral and the pedestrian street.
Stayed 4 nights in Oct 2017

8/10 Good

Zoltan, BUDAPEST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms close to the cathedral and the pedestrian street.
Stayed 1 night in Oct 2017

2/10 Terrible

David

Disliked: Staff & service, room comfort
Do not stay here
We have stayed in a lot of Hotels in many countries but this was our worst ever experience. We booked a room with a refrigerator as this was a requirement of our booking and when we got to our room, no fridge, the noise from the roadworks was very bad ( no fault of the hotel) so I asked for a quiter room with a fridge, I was told that the rooms didnt have fridges and there were no better rooms even though we were at the end near the roadworks. I was later informed by another staff member at checkout that this person had lied to us and some rooms did have fridges. In addition to this, when I checked my credit card statement 2 days later, I discovered that they had illegally deducted another $297 from my credit card. It has taken a week to get this money back and there excuse was that they had charged someone elses room to my card, there explanation for how this happened was not feasable and their reaction to our complaint has been disgusting. We have now been charged 2 foreign transaction conversion fees for these transactions which we will have to pay. The hotel has offered to refund these if we give them our bank account details which we would never trust them with. If you do stay here, make sure you check your bank statements after leaving because if I had not done that, we would be $297 out of pocket.
Stayed 2 nights in Aug 2017