8/10 Good
Lasheea S
Mar 18, 2025
Liked: Cleanliness, staff & service
Overall the stay was what I expected. However, the heater wasn’t working in my igloo and while they were quick to attempt to resolve the issue it took hours for guest services to troubleshoot and remedy the situation. They ended up comping dinner and giving me another suite for the night but then woke me up multiple times the next morning to work while I attempted to sleep. Again, happy for the effort but no one wants to be woken up on their vacation.
Positives: their aurora alarm will wake you up in the middle of the night so you don’t sleep through catching them. The staff is very friendly and helpful. Property is easy to navigate and is walkable
Lasheea S
Stayed 2 nights in Mar 2025