See all properties

Mercure Tunbridge Wells Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Mercure Tunbridge Wells Hotel

Daily buffet breakfast (GBP 17.95 per person)
Exterior
Meeting facility
Property grounds
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly
$79
includes taxes & fees
Jan 11 - Jan 12, 2026

Explore the area

View in a map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL
  • Place, BowlPlex Tunbridge Wells
    ‪4 min drive‬
  • Place, Dunorlan Park
    ‪5 min drive‬
  • Place, Pantiles
    ‪9 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪47 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(44 reviews)
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

8.0 out of 10
Very good
(4 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds

8.0 out of 10
Very good
(3 reviews)
  • 226 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(7 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Property entrance
Royal Wells Hotel
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,005 reviews
Royal Wells Hotel

About this property

Mercure Tunbridge Wells Hotel

4-star Royal Tunbridge Wells hotel close to Dunorlan Park
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and conference space. Housekeeping is available on request.
Mercure Tunbridge Wells Hotel offers 84 accommodations with hair dryers and complimentary toiletries. LED televisions come with digital channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and 8 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 4306 square feet (400 square meters) include conference space. This business-friendly hotel also offers multilingual staff, a garden, and a picnic area. Onsite parking is available (surcharge).

Mercure Tunbridge Wells Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
The Mallows - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Reviews

Mercure Tunbridge Wells Hotel Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 310 out of 1000 reviews
Rating 8 - Good. 382 out of 1000 reviews
Rating 6 - Okay. 190 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

Reviews

10/10 Excellent

Mahadeva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Value for the money.
Stayed 2 nights in Sep 2025

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Alan

Stayed 2 nights in Aug 2025

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast was good and made eggs to order. Reception helped us out with taxis. The bed was comfortable. On arrival things such as parking and breakfast was not made clear to us so we had to ask plus there was confusion over payment. The hotel was clean in the surface but not thoroughly on closer inspection. It was very hot outside and we had a fan but it was not very powerful making being in the room for a long period of time unpleasant.
Stayed 2 nights in Aug 2025

4/10 Poor

Magdalena

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor condition

Hotel is in poor musty smelling condition. Paintwork, carpets fixings is all very old and dirty. Musty smell is so strong in the back rooms 279. Curtains are dusty and smelly. Its in desperate need of an overhaul, definitely not a 4 star rating.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay, comfortable bed

Good stay, comfortable beds, room are a little dated but not a problem for the price we paid. Clean and tidy.
Stayed 1 night in Aug 2025

2/10 Terrible

Gavin

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible and smelt dirty, the fan did not work properly. Disrespectful residents banging and talking loudly in the corridors, and i swear i had a nocturnal ta dancing elephant in the room above me.
Stayed 1 night in Aug 2025

4/10 Poor

Tony

Disliked: Staff & service, property conditions & facilities, room comfort

Poor

Definitely not a 4 star hotel .. room way too hot. Freestanding air con unit not working properly as dial broken .. no doors on the wardrobe as they had been taken off .. no bedside table on one side of the bed .. extractor fan in the bathroom was on constantly as no isolating switch .. no safe.. whole place in need of a refurbishment.. we booked two stays in different Mercure hotels & this one was better than the first one.. that one is in Telford & was absolutely terrible .. we left a review of that one with pictures but it’s never been published .. the manager told us we had paid more using hotels.com & that they would have given us a refund but we had to go through Hotels.com but I have found this an impossible task.. we will not be using Hotels.com again or Mercure hotels
Stayed 2 nights in Aug 2025

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Need to update website, no swimming pool as advertised
Stayed 3 nights in Aug 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff. Comfortable hotel. Nice breakfast.
Stayed 2 nights in Aug 2025

6/10 Okay

Helen

Stayed 1 night in Jul 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and comfortable. The buffet breakfast was excellent and the staff were very friendly. We weren't impressed with the restaurant and only ate in there on our first night. They didn't have the first couple of meals I chose, which was steak and salmon. I ended up having a chicken tika curry, which was very good. We also ended up waiting 20 minutes for our drinks for some reason. Everyone just seem to disappear. They were very apologetic when they realised what had happened. They also advertise on their web site that they a swimming pool, but apparently it's been closed for a while.
Stayed 3 nights in Jul 2025

10/10 Excellent

johnstone

Liked: Cleanliness, staff & service, property conditions & facilities
Poor view
Stayed 1 night in Aug 2025

6/10 Okay

Ryan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Ok property, outdated and in serious need of a refurbishment. Bathroom was easily 30-40 years old.
Stayed 2 nights in Jul 2025

10/10 Excellent

Trevor

Stayed 1 night in Jul 2025

6/10 Okay

Mark

Traveled with family

Bring a bicycle?

A bit surprised on arrival (many signs) that I had to pay £20 for parking for two nights. There was an 'option' to avoid this with a club membership, but considering I'd already fully paid and there were many parking places aplenty, erm...
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Alright

Location suited. Rooms were fine and staff were pleasant. It was very hot in the rooms. As in most hotels the window only opened a crack, there isn’t any air con in the room but a fan was provided which blew dust the size of snowflakes all around the room. The beds are harder than I would have wanted or expected
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good breakfast overall good stay
Stayed 1 night in Jul 2025

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice easy location off the motorway however no noise. Large room, good amenities, tea and coffe making facilities, robes and slippers in the room.
Stayed 1 night in Jul 2025

6/10 Okay

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Anthony

Liked: Staff & service
Stayed 1 night in Jul 2025

2/10 Terrible

Saad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived to check in at 8:30 pm and the room wasn’t ready. Check in was supposed to be ready from 3pm. The room had a disgusting smell to it. It was an extremely hot weather and there was no AC or working fan. The beds were uncomfortable to sleep on. Receptionist who dealt with us didn’t seem to care about anything. Only decent thing about the the place was the breakfast
Stayed 2 nights in Jul 2025

2/10 Terrible

Hermon

Disliked: Cleanliness, property conditions & facilities

Bedbug infestation- avoid this hotel

The horel smells damp and congested. But I didn't mind at first. I the morning I noticed blood dots on the bed when I inspected the bed it was infested with multiple fat bedbugs. They were crawling all over the bed duvet. They were horrible. I couldn't stop itching since a saw them. This is not acceptable in uk. Totally unhygienic. God only know what infections I may have caught being bitten by them all night.
Stayed 1 night in Jul 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for overnight stay. Comfortable room. Good restaurant
Stayed 1 night in Jun 2025