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The Spa Hotel

4.0 star property

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Photo gallery for The Spa Hotel

Terrace/patio
Front of property
Indulgent Room | In-room safe, desk, laptop workspace, iron/ironing board
Indoor pool, sun loungers
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
$169
includes taxes & fees
Oct 23 - Oct 24

Explore the area

View in a map
Mount Ephraim, Royal Tunbridge Wells, England, TN4 8XJ
  • Place, Pantiles
    ‪12 min walk‬
  • Place, Assembly Hall Theater
    ‪18 min walk‬
  • Place, Groombridge Place
    ‪7 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪40 min drive‬

Room options

View all photos for Cosy Double

In-room safe, desk, laptop workspace, iron/ironing board

Cosy Double

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, laptop workspace, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cosy Deluxe double room

In-room safe, desk, laptop workspace, iron/ironing board

Cosy Deluxe double room

8.6 out of 10
Excellent
(23 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Solo Traveller

Solo Traveller | In-room safe, desk, laptop workspace, iron/ironing board

Solo Traveller

  • Sleeps 1
  • 1 Twin Bed

View all photos for Cosy Double Room Single Use

In-room safe, desk, laptop workspace, iron/ironing board

Cosy Double Room Single Use

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Cosy Deluxe Double Room Single Use

In-room safe, desk, laptop workspace, iron/ironing board

Cosy Deluxe Double Room Single Use

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Cosy Deluxe Twin Room (Single Use)

Cosy Deluxe Twin Room (Single Use) | In-room safe, desk, laptop workspace, iron/ironing board

Cosy Deluxe Twin Room (Single Use)

  • Sleeps 1
  • 2 Twin Beds

View all photos for Spacious Double Room

Spacious Double Room | In-room safe, desk, laptop workspace, iron/ironing board

Spacious Double Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Feature Room

Feature Room | In-room safe, desk, laptop workspace, iron/ironing board

Feature Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Indulgent Room

Indulgent Room | In-room safe, desk, laptop workspace, iron/ironing board

Indulgent Room

  • Sleeps 2
  • 1 King Bed

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About this property

The Spa Hotel

4-star Royal Tunbridge Wells hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
The Spa Hotel offers 70 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.
In addition to an indoor pool, The Spa Hotel provides an outdoor tennis court, a health club, and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This business-friendly hotel also offers spa services, a terrace, and barbecue grills. Complimentary self parking is available on site.

The Spa Hotel is a smoke-free property.

English breakfasts are available for a surcharge between 7:00 AM and 9:30 AM on weekdays.
The Orangery Restaurant - This restaurant specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Orangery Restaurant

Things to do

  • Fitness classes
  • Health club
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 17.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Spa Hotel Royal Tunbridge Wells
Spa Royal Tunbridge Wells
The Spa Hotel Hotel
The Spa Hotel Royal Tunbridge Wells
The Spa Hotel Hotel Royal Tunbridge Wells

Reviews

The Spa Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 575 out of 1004 reviews
Rating 8 - Good. 304 out of 1004 reviews
Rating 6 - Okay. 85 out of 1004 reviews
Rating 4 - Poor. 31 out of 1004 reviews
Rating 2 - Terrible. 9 out of 1004 reviews

Reviews

6/10 Okay

Rosalind

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was spacious but needs refurbishing.. Curtains didnt fit properly and bathroom looking a bit tired.
Stayed 3 nights in Jul 2025

10/10 Excellent

John Philip

Liked: Cleanliness, amenities, property conditions & facilities
We had a really nice stay.
Stayed 2 nights in Jul 2025

8/10 Good

Lara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cleanest hotel I've ever stayed in.

This is the cleanest hotel I've ever stayed in. Our room with spectacular, the staff were helpful and efficient. The bar food was excellent. The spa area was small the pool was lovely but the sauna in the ladies was too hot and there was bernwood where it was too hot. The service for breakfast was excellent but the food was poor the fruit was fizzy, the hash browns black pudding and bacon were all hard and overcooked. The pot of tea was. There was a festival on which detracted from the peace of the weekend but I should imagine if you went when there wasn't a music festival one it would be very tranquil it would be nice to be told about events such as that before you go because we were hoping for a tranquil weekend.
Stayed 1 night in Jul 2025

10/10 Excellent

Calum

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Amazing hotel, I'm treated very well here. Staff are amazing, rooms are super clean, and well stocked with supplies. I stay here often and keep coming back, it's a great place to stay.
Stayed 3 nights in Jul 2025

4/10 Poor

michael

Disliked: Cleanliness, room comfort

I left more tiered than i arived.

The room was a little frayed around the edges with scum on the glass door of the shower and paint chipping on the bath pannel. The fan in the bathroom sounded like it also wanted to take off. After having a shower i was horrified to find a long brown stain on my towel. As per house keeping rules i put the towel in the bath to request it be changed. After voulenteering at Sissinghurst house and gardens for the day i retuned to the room and the towel had not been replaced.... i had to go down to the front desk after a hard days gardening to request one. Both nights also as the bedroom was situated above the kitchen i awoke at 3am as the aircon couldnt keep up with what i believe must be the begining of breakfast service prep. I spoke to the member of staff on the desk when checking out about the issues i had and she was very dismisive and said i should have come to the desk during my stay and asked for a fan... I did speak to someone and found this response a cop out.
Stayed 2 nights in Jul 2025

6/10 Okay

Beajan

Liked: Amenities
Stayed 2 nights in Jul 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked in room 314, which makes a change from many other hotels.
Stayed 1 night in Jun 2025

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to dtay

Great hotel. Lovely room. Variety of tea/ coffee/hot chocolate. Bottled water. Nice individual toiletries,shampoo/ shower gel/ body lotion. Would definitely recommend
Stayed 1 night in Jun 2025

6/10 Okay

Irene

Liked: Cleanliness, property conditions & facilities, room comfort

No atmosphere

The hotel is in lovely surroundings. It was ok but I wouldnt stat again. The overall stay was average and not very exciting. Roadworks at 8 am just across from our room . Quite a lot of young ine perienced staff .
Stayed 3 nights in Jun 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

This hotel is beautiful. We were upgraded to an Indulgent Room which was huge and very well appointed. Seating area as well as huge, comfortable bed. The bathroom was also huge with a free standing bath. We are in the bar on one night as we preferred that menu to Orangerie restaurant menu. George the barman was great and later in the evening gave us a tour and told us some of the history of the lovely building. Breakfast was nice, good buffet selection but the full English was disappointing, streaky bacon is not usual, black pudding was hard and the hash brown was missing. The staff were lovely though. Although the room was lovely the downside was the air-con was not at all effective and being in the 3rd floor during a hot spell it became uncomfortable. In all we would definitely stay again if we were in the area.
Stayed 2 nights in Jun 2025

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, staff & service, room comfort
Check-in was efficient room was on top floor within the roof, access from lift to room can be awkward as there are multiple steps. Room with single bed, mattress was bit soft but okay ensuite was good size shower was okay. Breakfast menu n food was good.. service was unclear whether it was self buffet or table service. Had to wait over 15mins before asked for Tea or coffee. Staff need better training.
Stayed 1 night in Jun 2025

10/10 Excellent

Jodie

Stayed 1 night in Jun 2025

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice one night stay, hotel was very clean and nice atmosphere.
Stayed 1 night in Jun 2025

10/10 Excellent

Mrs P J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and en suite. Useful air con as it was very hot weather. Comfortable bed and fluffy towels
Stayed 2 nights in Jun 2025

10/10 Excellent

Cameron

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel and generously upgraded to a large room. Great food and caring staff. Would and will stay again!
Stayed 1 night in May 2025

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Pretty place. Nice breakfast.
Stayed 1 night in Apr 2025

8/10 Good

andrew

Stayed 1 night in Jun 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, room comfort
All good no complaints
Stayed 2 nights in Jun 2025

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Pamela

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The gardens and grounds were absolutely beautiful. The dining room was bright with surrounding windows. Very friendly staff. The location was perfect with a short walk to the Pantiles with quaint cafes and shops. We had a smaller room that looked over a smoke stack so would definitely upgrade next time.
Stayed 3 nights in May 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025