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Rozel Vacation Packages

Clean rooms

Overall good accommodation considering the building is quite old and has been extended. Lots of stairs up and down corridors. Main entrance to lobby up a flight of stairs. Really not suitable for someone with mobility issues. However the staff were very helpful with our luggage. Not impressed by the restaurant evening meal. Carvery style menu with very few vegetables on offer. We found the bar meal menu was better. Fresh cooked to order. Breakfast was good however the grab and go bag we ordered for our early departure was of poor quality. Only 4 items plus coffee in each bag!Didn’t add up to the cost of the breakfast paid for on booking.

Helpful staff local to st helper clean room regularly chwcked

Although we enjoyed our stay here there a few things could be improved on. Our room was comfortable with a kettle, safe and refrigerator. It was clean but the furniture was scuffed and the carpet had a few stains. The sofa was also a bit worn. The bathroom was really nice including clean towels every day. We had dressing gowns but no slippers? We had upgraded to include a sitting room which we never used as we were out most of the time. The public areas are very clean and impressive. Breakfast was good, hot and lots of choice. The restaurant and bar were also good. Music there some evenings. All the staff were helpful and polite. It is on a main road,opposite the fire station, about half a mile out of the main area but there is a bus stop opposite the hotel.

The standard room was very poor value for the money!

The hotel is lovely and clean with friendly staff, free parking and a perfect location. Only downside is the rooms are a little tired and beds quite small, bathrooms were very dated and could do with modernising

We had informed reception twice that we had 2 bookings concurrently as we did not want to have the hassle of moving rooms. We had an uneventful first night but noticed that our room was not well maintained. Dirty carpet, poor water pressure in the shower, we noticed a strange brown stain on one of the hotel towel robes, we left it on the side for it to be replaced but found it hanging up again in the wardrobe the following morning. The first morning we went to breakfast we asked for continental. It was chaotic service not enough staff to look after guests. The coffee machine needed topping up I asked the only member of staff on to do that she did but didn’t check it worked had to ask again machine needed the grounds emptying, finally got a coffee and fruit juice was empty. The choice was poor not what I would expect limited choice of fruit basically chopped up apple and tinned peaches. We avoided dining after that, even avoided the bar as this was soulless with no staff or atmosphere. On our second to last day I had a call from reception asking me to please come and collect my belongings. I returned to the hotel quite annoyed and I was locked out of my room. We complained but received no response. The Biarritz is not 4star hospitality not once did we feel looked after like we should have been. A big thumbs down from us