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Gorillas Volcanoes Hotel

3.0 star property

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Photo gallery for Gorillas Volcanoes Hotel

Front of property
Balcony
Outdoor pool
In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
Ruhengeri-Gisenyi Rd, Muhoza
  • Cathedral of Ruhengeri
    ‪13 min walk‬
  • Shyira Diocese Cathedral
    ‪16 min walk‬
  • Musanze Modern Market
    ‪2 min drive‬
  • Gisenyi (GYI)
    ‪104 min drive‬

Room options

View all photos for Deluxe Twin Room, 1 Bedroom, Hill View, Garden Area

In-room safe, desk, free WiFi, bed sheets

Deluxe Twin Room, 1 Bedroom, Hill View, Garden Area

  • 25 sq ft
  • Hill view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Hill View, Garden Area

In-room safe, desk, free WiFi, bed sheets

Deluxe Double Room, Hill View, Garden Area

  • 269 sq ft
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Hill View, Garden Area

24-inch TV with digital channels

Executive Suite, 1 Bedroom, Hill View, Garden Area

  • 50 sq ft
  • Hill view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

ISANGE PARADISE RESORT

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
The price is $95
per night
$112 total
includes taxes & fees
Feb 19 - Feb 20
ISANGE PARADISE RESORT

About this property

Gorillas Volcanoes Hotel

3-star Muhoza hotel with private balconies
This hotel features an outdoor pool, a restaurant, and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and a meeting room.
Gorillas Volcanoes Hotel offers 31 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Digital television is provided.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Gorillas Volcanoes Hotel features an outdoor pool and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 3-star property consist of a business center and a meeting room. This business-friendly hotel also offers a terrace, barbecue grills, and tour/ticket assistance. Complimentary secured self parking is available on site.

Gorillas Volcanoes Hotel has designated areas for smoking.

Gorillas Volcanoes Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Health club
  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 24-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: 10:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Gorillas Volcanoes Hotel Ruhengeri
Gorillas Volcanoes Hotel
Gorillas Volcanoes Ruhengeri
Gorillas Volcanoes
Gorillas Volcanoes Hotel Hotel
Gorillas Volcanoes Hotel Muhoza
Gorillas Volcanoes Hotel Hotel Muhoza

Gorillas Volcanoes Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 17 reviews
Rating 8 - Good. 5 out of 17 reviews
Rating 6 - Okay. 8 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Curtice

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly, helpful staff, but some distance from NP
Very friendly and helpful staff with a restaurant on-site and the historic hotel/hangout across the street. A bit far from the national park. No fan, AC or mosquito net in room. Luckily, I didn't need the latter. A bit worn around the edges, but relatively comfortable.
Stayed 2 nights in Jul 2024

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023

8/10 Good

Brian, Yucaipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room. Plenty of hot water in the shower. Comfortable bed.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer care
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Care
Clean rooms, quite and great customer care
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The hotel is lovely and the staff is really flexible.
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2019

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
The gorillas are great!
Excellent base from which you can plan your gorilla excursion to Volcanoes National Park. The hotel is quite ordinary: not bad, not great. It's fine if your expectations are low.
Stayed 2 nights in May 2018

8/10 Good

EF, North Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel on the main road out of town
Food OK but not exceptionally good. Service a bit slow, but every meal we ate in Rwanda was subject to incredibly slow service
Stayed 7 nights in May 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Fine for the purpose
It was fine for the purpose but it is quite close to the main road so not terribly relaxing
Stayed 2 nights in Jun 2017

8/10 Good

Nicolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kleines Hotel mit sauberen kleinen Zimmern und einem schönen Garten mit Pool. War sehr ruhig und angenehm, da nur wenige Gäste da waren. Das Essen war im Vergleich zu umliegenden Hotels sehr gut. Kann das Hotel auf jeden Fall empfehlen
Stayed 9 nights in Aug 2019

6/10 Okay

Bjarne

Liked: Cleanliness
Disliked: Room comfort
Overnatning i Musanze.
Meget lydt med trafikstøj fra vejen. For lidt / svagt lys på værelset. Ingen myggenet.
Stayed 1 night in Apr 2019

6/10 Okay

Anders

Liked: Staff & service
Disliked: Room comfort
Fint til prisen
Et ok hotel til prisen men noget slidt og ikke luksus. Fint wifi og søde smilende personale.
Stayed 2 nights in Jan 2019

6/10 Okay

Chanh, Wien

Positiv: + gutes Frühstück (sogar ab 6.00 Uhr, bei Bedarf auch bereits um 5.30 möglich); man kann quer durch die 2 Frühstückssets/-menüs auswählen. + freundliche Mitarbeiter (bis auf die weibliche Rezeptionistin, die "muffig" und gelangweilt wirkte) + hofseitige Zimmer sind ruhig (ACHTUNG: poolseitig gehen die Zimmer auch auf die Hauptstraße und sind sehr laut) + tolles Service: die vom Wandern schmutzigen Wanderschuhe können innerhalb einer Stunde außen gereinigt werden (Kosten: USD 2/RWF 2.000) Negativ: - hofseitige Zimmer haben eine sehr schlechte Wifi-Verbindung - abends ist das Licht im Zimmer unzureichend: Es gibt nur auf einer Bettseite eine Nachttischlampe und eine weitere am Schreibtisch. Kein Deckenlicht in der Mitte des Zimmers. - aus der Toilette stinkt es nach Kanal; sogar wenn man den Deckel zumacht und die Badezimmertür zumacht, riecht es zeitweise bis ins Zimmer rein.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel d'une nuit
Endroit plutôt tranquille. Le préposé à la réception était tout sourire et d'une grande gentillesse. Le petit déjeuner correct sans plus. Bon endroit pour y passer une nuit.