No front desk personnel after 6pm-not explained during reservation.
Key secured at adjacent property; key didn’t work, so had to put luggage back in car and drive back to adjacent property for new key.
Phone number shown at front desk to seek help didn’t forward, so no means to seek help or report any emergency.
Thermostat fan disabled, so no air movement without playing with heat/cool settings. Significant deodorizer smell to mask mustiness; very difficult to sleep.
Cookies left out in lobby, nice touch, but uncovered; better if individually placed in zip-lock bag to maintain sanitary status.
Hotel designed for ski season; trying to draw business in off season. Long overdue refresh needed. Major issue with safety & security with no on-site personnel.
Upon check out we did receive a lower rate to overcome drawbacks.