8/10 Good
Verified traveler
Traveled with group
Sep 28, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Saturday night in Rust
We arrived in Rust after a day of travelling from the U.K. and an early start. We got to Rust around 1830 and checked in as normal. They wanted all the details from my passport (more than normal) and other info however I was advised when I asked this would be destroyed in due course. I collected the key and we went to our room. However there was some confusion as on here - Hotels.com I reserved a double sofa bed and double bed room but it would appear this room type doesn’t exist! I was slightly frustrated as I had taken the time to message the hotel through the app prior to my visit to confirm the room type and there was no issue flagged. Anyway the ladies on reception were very helpful, could understand where the error had occurred and could see I had tried to confirm the room etc before and acknowledged there was a language barrier. As compensation for the inconvenience they offered us a complementary breakfast. We accepted and I am told the single sofa bed was comfortable. I would happily stay here again but will take note of the room type when I book. The hotel itself is very modern, has nice communal areas and the breakfast is a very thorough selection. We used the secure parking under the hotel at €10 a night and I was happy with this. You can park outside the hotel for €8. Hotel is was a lovely find and I will look to stay here again in future as it’s within 10mins of Europa Park.
Verified traveler
Stayed 1 night in Sep 2024