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Federico at reception superstar. Exceptionally helpful and thank you from here.

The hotel is a bit old but the things that are important to us (sauna area, thermal pools, swimming pool) are all great. Food is average, a bit oily, but has relatively good options.

The experience was disappointing overall, with the exception of Adam at the front desk, who was professional and helpful. I booked a suite, which had two A/C units. Unfortunately, neither functioned properly. One unit was extremely noisy, making it difficult to rest, while the other blew warm air instead of cooling the room. What concerned me most was not the malfunction itself, but how it was initially handled. When I reported the issue, I was advised to open the balcony door and was offered a fan instead of an effective solution. When I asked to speak with a supervisor, I was told the manager was on vacation, that they did not know when the manager would return, and that there was no one else available for me to speak with. The issue was ultimately addressed the following day with a room change, but only after a disrupted first night and the inconvenience of packing and relocating during my stay. I expected a much better level of service and problem resolution from a hotel offering suites at this price point.

Love the very cold air conditioning on this hot European vacation! So nice and cold!!! The cutest and chicest hotel - you’ll live staying here! Close to everything & the most attentive staff

The location was exceptional. It’s close to the train station, local shops and restaurants, and museums. Loved the room - it was very artistic and charming. Next trip to Europe we plan to stay there again.

Excellent stay everyone was kind and helpful super clean nice quiet area easy access to central part of Vienna

I just wanted to says thanks to Lena. She provided us with excellent service, coming up to our room and unlocking our safe. Thanks to Lena's hard work and enterprise we were able to retrieve our passports and return home to Canada.

Centrally located historic gem with an amazing breakfast included.