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Every aspect of the hotel and spa was wonderful. The restaurant is fabulous and the staff superbly professional.

The location and the style of this hotel make it a fantastic choice for a stay in Strasbourg. The room and the bathroom were very clean and the breakfast was a great addition to the stay. The beds were super comfy for me as I like a firm mattress. Highly recommended!

I liked the location and the friendly staff.

Very friendly staff

We stayed one night in a room with a leak in the AC so it dripped ALL NIGHT , mold behind the door an a stink. We had two people up to look to try to get the AC going , the first guy shut it off and said don't turn it on because it will leak water, the second said turn it on because it was so hot but said it will just leak. This was 100% and issue they were well aware of long before we arrived. The carpet was soaked just inside the door so you had to walk over it to get to the bathroom, the room was hot and smelled terrible. Zero /10 . I said I wanted a different room, some of my money back or comp the meal (the restaurant was over 100 Euro the night before and when I asked for a vegetarian pizza they said they couldn't do it as the pizza were all frozen and so you could not alter them). We got nothing but a dripping all night , a soaked carpet and all for the tune nearly 500CAD. We have been to 14 countries and this was the worst place I have ever stayed. DO NOT get the family room unless you checked out this is repaired and cleaned properly. I do not give such a terrible review lightly. Most of the time its a "sh*t happens " attitude I have but this was beyond bad.

Choosing accommodation based on polished promotional photography often sets high expectations. Unfortunately, my stay at 7Hotel & Spa in Illkirch-Graffenstaden was defined by a sharp disconnect between online marketing and the physical reality on the ground—salvaged only by helpful front desk staff after a necessary complaint. The Arrival and Initial Room Assignment: While the hotel advertises a modern, contemporary wellness experience, the property itself feels noticeably dated. The exterior and common areas lack the crisp, fresh atmosphere shown online, looking stuck in a previous era of hotel design. The issue became critical upon checking into my initial room. Rather than a modern space, I was assigned an old, unrenovated unit in poor condition: Stained Carpet: The flooring was heavily worn with prominent, unhygienic stains. Dated Decor: The room featured scuffed, aged furniture and outdated lighting fixtures. Mismatched Standard: The space lacked the clean, bright ambiance promised in online listings. Unwilling to stay in an unacceptable room, I returned to reception to raise the issue. The receptionist handled my complaint professionally and efficiently, offering an immediate room transfer without pushback.