8/10 Good
amy
Mar 3, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 2 nights in Feb 2025. First night was at the Glass Igloo then Log Cabin at the East Village. Pros: We chose the East versus West for a more authentic experience. Anastasio at the reception desk was accommodating and welcoming. Food selections at the restaurant for Breakfast and Dinner were great as are the ladies, Mailyn and Rochelle, the servers who always had a smile when you walk in. I see all workers really work hard in doing their jobs including the shuttle drivers and the guy who lit the fireplace in our cabin. CONS: East village Glass Igloos could use some renovations. There were some bugs on the floor. Whoever is in charge of booking is a huge let down. When I booked my Glass Igloo reservation, I mistakenly booked for 2 nights. I immediately sent a message to Kaklaustannen and later with help of Expedia reps to have the 2nd night, NOT CANCEL, but switch to Log cabin for comfort of my husband who is 72 years old. They repeatedly denied even though for it’s for medical reasons since my husband has a bad knee and heart issue. I end up purchasing an extra reservation for the 2nd night so he could be more comfortable at the Log Cabin. So I had 2 reservations for the 2nd night!! The management is downright callous, inconsiderate and greedy.Log cabins are actually cheaper than Glass igloos and I initially booked in Oct ‘24. Plenty of time to switch. Even the Expedia reps tried to help and advocated since it’s for medical reasons but to no avail.
amy
Stayed 1 night in Feb 2025