2/10 Terrible
Charlotte
Traveled with family
Jun 12, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and outdated
I paid a lot of money to stay here. It was dirty. It was very very small. Nothing like pictured.The carpet felt like it was wet due to cleaner or something built up on it. It left my feet black and stained my crawling baby's pants. The curtains in the bedroom were covered in dog hairs. There was garbage behind the couch and nightstands. Bedroom window was cracked. Sliding screen door broken. Wallpaper in the bathroom started peeling off after I showered. The jetted tub was outdated and the faucet and knobs were falling off. The TVs kept lagging and didn't work the last 24 hours we were there. The Wi-Fi was a joke. And the morning after our first night I walked into the hallway to get ice and it REEEKED like rotten food and dirty diapers. I found the culprit to be a garbage can in the laundry room. I told staff immediately and the next day it was still there. I took it out myself. The only saving grace was the pool was nice. I will not stay here again especially at over 200 a night. Best Western Plus is supposed to be better than a regular Best Western but I've stayed at motel 6's that were cleaner than this place. Maybe because I booked thru a third party app they decided to give me the crappiest room they had because I saw other rooms while they were cleaning them and they looked lovely
Charlotte
Stayed 3 nights in Jun 2025