2/10 Terrible
Erika
Jun 2, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Nightmare!!
Will be reaching out to their Corporate Offices by means of calling them on the phone and also filing Complaints with the State Attorney General’s office of CA, the BBB of the State of California, the ADA for non-compliance regarding lack of inadequate Handicapped parking spaces near my assigned hotel room, #215, which was supposed to be a King Sized room for (2) adults staying (1) night. The room was very poorly cleaned, with (2) unwrapped drink cups in the bathroom, an opened/used box of Kirkland Kleenex in the tv/bedroom area, no Do Not Disturb sign, no telephone directory, no coffee maker in room, toilet seat was loose (falling off basin/bowl area every time you sat down to use it), shower water temp turned up way too high (burned my skin barely turning shower water on), dust on all the furniture/glass, A/C unit extremely noisy (motor should be checked/serviced asap, garbage/candy/gum wrappers around legs and under bed as if nobody has swept the area in weeks/months, toilet paper roll in bathroom on the dispenser, had already been used (should have a brand new roll on dispenser for every new guest upon check-in, only enough towels in bathroom for 1 guest and I reserved room for (2) adults, with a one night stay. I WOULD NOT recommend anyone stay at this hotel unless you like wasting your hard earned money on a place where the staff doesn’t care about customer service, only their paychecks and you not interrupting their breaks/cellphone screen time.
Erika
Stayed 1 night in May 2025