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SureStay Plus Hotel by Best Western Rocklin

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Rocklin

Individually furnished, desk, laptop workspace, iron/ironing board
Free breakfast
Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen) | Private kitchenette | Fridge, microwave, coffee/tea maker
Reception
Room amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Free WiFi
$84
includes taxes & fees
Dec 11 - Dec 12

Explore the area

View in a map
4480 Rocklin Rd, Rocklin, CA, 95677
  • Place, Sierra College
    ‪6 min walk‬
  • Place, Quarry Park
    ‪10 min walk‬
  • Place, Johnson-Springview Park
    ‪3 min drive‬
  • Airport, Sacramento, CA (SMF-Sacramento Intl.)
    ‪30 min drive‬

Room options

King Room

  • Sleeps 2

Accessible Queen Room

  • Sleeps 2

Accessible King Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(21 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

7.8 out of 10
Good
(13 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.8 out of 10
Good
(18 reviews)
  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed

Queen Room with Sofa Bed

  • Sleeps 4

Two Queen Room with Wet Bar

  • Sleeps 4

King Suite with Kitchen

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(48 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(62 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen) | Room amenity

Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen)

  • Sleeps 3
  • 1 King Bed

Two Queen Room

  • Sleeps 4

Pet Friendly Two Queen Room

  • Sleeps 4

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About this property

SureStay Plus Hotel by Best Western Rocklin

Rocklin hotel walkable to Sierra College
Along with coffee/tea in a common area, this smoke-free hotel has a business center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area, and RV/bus/truck parking are onsite.
SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. This hotel offers access to a business center. A complimentary breakfast is offered. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Rocklin is a smoke-free property.

A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (48 inch wide door)
  • Handrails in hallways (36 inches high)
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 20 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heritage Express Rocklin
SureStay Plus Hotel Best Western Rocklin
Heritage Inn Express
Heritage Hotel Express Rocklin
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Express
SureStay Plus Best Western Rocklin
Surestay Plus By Best Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel
SureStay Plus Hotel by Best Western Rocklin Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

SureStay Plus Hotel by Best Western Rocklin Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 417 out of 1006 reviews
Rating 8 - Good. 216 out of 1006 reviews
Rating 6 - Okay. 167 out of 1006 reviews
Rating 4 - Poor. 99 out of 1006 reviews
Rating 2 - Terrible. 107 out of 1006 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Stayed 1 night in Sep 2025

10/10 Excellent

Brian

Stayed 3 nights in Sep 2025

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value! Quiet, clean and includes breakfast!
Stayed 1 night in Sep 2025

6/10 Okay

Albert

Disliked: Cleanliness, property conditions & facilities
There’s a weird smell in the room when I entered. Bathroom’s fan broken. They yelled me to check out at 11:05am.
Stayed 1 night in Sep 2025

10/10 Excellent

Augustine

Stayed 1 night in Aug 2025

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

2/10 Terrible

David

Terrible

Imagine checking into your room, and it looks like this...
Stayed 1 night in Aug 2025

4/10 Poor

Cindy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was clean but the drive into the property was rough. As soon as I walked out of the elevator there was a strong unpleasant odor, someone blasting music, and trash outside doors. I walked into the room and it had a really bad odor too. I will not be renting any hotels that are pet friendly!!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice joint for what it is. I’d stay there again going forward. It’s not perfect. But it’s comfortable enough for my needs.
Stayed 4 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 front desk, overnight, girls were extremely helpful on multiple occasions during my extended 7-night stay. The magnetic keys needed to be refreshed everyday as they never worked after 18-24hrs. Rooms are clean and the beds are relatively comfortable. Air-conditioning worked very well during the 100 degree days, and 90 degree nights. The frige worked excellent keeping my drink and food properly chilled. Just a heads-up, there is zero nighttime security at this property and no locking doors in the lobby. The property should address this short coming going forward for guest security. I would stay there again, but I’ll be taking in-room security measures next time I stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Antoinette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep coming back here because of the positive interaction from the front desk to cleaning crew. All are very pleasant and respectful. The cleaning crew is amazing. Keeping up with the cleaning and making it a pleasant place to walk into from outside through the double doors and be greeted by the fresh fragrance of cleanliness. Breakfast is always wonderful and so is the swimming pool.
Stayed 7 nights in Jul 2025

10/10 Excellent

Ivamere

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull, welcoming staff. From the front desk to the cleaning crew, very pleasant interactions and very respectful. Comfortable beds, good breakfast and easy access to the freeway, shopping and restaurants.
Stayed 6 nights in Aug 2025

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities
it was fine for the price .
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service and clear communication.
Stayed 2 nights in Aug 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Nice reasonbly priced accomadation. Good stay.
Stayed 1 night in Aug 2025

10/10 Excellent

WILLIAM

Stayed 1 night in Aug 2025

10/10 Excellent

angelina

Liked: Amenities
Thanks
Stayed 2 nights in Aug 2025

8/10 Good

Noe

Stayed 1 night in Aug 2025

4/10 Poor

Michael

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
First off my stay began by being given the wrong room key and entered a room that was already
Stayed 1 night in Aug 2025

8/10 Good

Trinidad

Stayed 2 nights in Jun 2025

8/10 Good

Elisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of issues with our key cards deactivating but ither than that, we had a pleasant stay.
Stayed 4 nights in Aug 2025

6/10 Okay

Hannah

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We booked this place last minute when our prior accomodations cancelled. The Good: All staff members were wonderful! Very nice and helpful people. The in-unit AC was very effective. The Bad: Out dated facility. Not all the lights worked properly and we had to get our keys reset because they stopped working. It wasn't filthy but it wasn't the most clean either (one of our freshly folded towels had a stain, dirt and debris in the bathrooms, things like that). Our door would constantly shake violently like someone was trying to break in when others were closing their doors, moving around, etc. That was really jarring, especially in the middle of the night. Good last minute option, but if you have time to shop around I'd look at other places.
Stayed 3 nights in Aug 2025

8/10 Good

Tammie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean but had a lingering chemical smell. The door handle to the room was loose and hard to open.
Stayed 1 night in Aug 2025

4/10 Poor

April

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed for 2 nights to attend a funeral. Upon arrival the first evening, we stocked the in-room fridge with food and drinks to avoid unnecessary spending during our trip. The next day, we left early for the funeral and didn't return until late that night, only to discover that the fridge had never been on. Everything inside was warm, forcing us to buy meals and drinks from Jack in the Box next door—an expense we had deliberately tried to avoid. When we brought this issue to the front desk, we were told that because we hadn’t reported it right away, we were only eligible for a small discount on one night. To make matters worse, during the process of issuing that discount, we were accidentally charged instead. Now we’re waiting on the incorrect charge to be reversed, the partial refund to be processed, and our deposit to be released—all of which could take several days. This is especially frustrating considering we were dealing with the emotional, unexpected and financial stress of a funeral. The room itself had a strong, unpleasant odor—possibly from the fridge defrosting—and the beds, while firm, were reasonably comfortable. We also encountered inappropriate content while flipping through channels on the TV; two separate channels displayed what appeared to be pornographic content, which was very uncomfortable to hear and see with our child present. On the positive side, the continental breakfast was great and the staff was polite.
Stayed 2 nights in Aug 2025