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SureStay Plus Hotel by Best Western Rocklin

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Rocklin

Individually furnished, desk, laptop workspace, iron/ironing board
Room amenity
Reception
Daily to-go breakfast for a fee
Room amenity

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
4480 Rocklin Rd, Rocklin, CA, 95677
  • Sierra College
    ‪8 min walk‬
  • Quarry Park
    ‪10 min walk‬
  • Westfield Galleria at Roseville
    ‪4 min drive‬
  • Sacramento, CA (SMF-Sacramento Intl.)
    ‪36 min drive‬

Room options

Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.6 out of 10
Good
(17 reviews)
  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(55 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(39 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

7.8 out of 10
Good
(11 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(19 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 284.7 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Rocklin

Rocklin hotel walkable to Sierra College
Along with coffee/tea in a common area, this smoke-free hotel has a business center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area, and RV/bus/truck parking are onsite.
SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Rocklin is a smoke-free property.

To-go breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • On-the-go breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (48 inch wide door)
  • Handrails in hallways (36 inches high)
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 20 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heritage Express Rocklin
SureStay Plus Hotel Best Western Rocklin
Heritage Inn Express
Heritage Hotel Express Rocklin
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Express
SureStay Plus Best Western Rocklin
Surestay Plus By Best Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel
SureStay Plus Hotel by Best Western Rocklin Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

SureStay Plus Hotel by Best Western Rocklin Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 378 out of 1005 reviews
Rating 8 - Good. 216 out of 1005 reviews
Rating 6 - Okay. 171 out of 1005 reviews
Rating 4 - Poor. 119 out of 1005 reviews
Rating 2 - Terrible. 121 out of 1005 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We stay here regularly

Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed was lumpy and uncomfortable and there were a lot of fighting guests and late night screaming (which I understand is not the hotels issue). Unfortunately our car was also damaged overnight in the parking lot.
Stayed 1 night in Apr 2025

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worked w our odd checkin times

We stay here a lot when working in the area. We got into town early and needed to get ready for work. They worked with us and that’s why we keep coming back
Stayed 1 night in Apr 2025

2/10 Terrible

jose

Disliked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Kelly

Stayed 5 nights in Mar 2025

10/10 Excellent

Leticia

Liked: Cleanliness
Stayed 2 nights in Mar 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

6/10 Okay

WILLIAM

Stayed 1 night in Apr 2025

8/10 Good

Katherine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was nice, except for the giant wad of hair left in the shower from the previous occupant. It wasn't even looked at by cleaning staff obviously before we checked in
Stayed 1 night in Mar 2025

10/10 Excellent

Uriel R

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay
Stayed 2 nights in Apr 2025

4/10 Poor

Laura

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not the Worst, But Definitely on the Lower End

We usually stay in budget accommodations, and I like to think I’m not overly picky—but this stay was definitely on the lower end of what we’ve experienced. We didn’t expect luxury at this price point, but the room felt more rundown than what we’re used to, even in budget hotels. The space felt dirty and dated. Furniture was peeling and falling apart, there was dust on the floors, the bedding and curtains looked dingy, and the bathroom was in such rough shape that I didn’t feel comfortable showering. We stayed in a two-queen room with two adults, a toddler, and a dog—it was very cramped. I had expected a small kitchenette area based on the photos online, but after looking again, I think I may have confused it with a different room type. Noise was another issue: loud music played into the night, highway noise was constant, and we could hear other dogs barking in nearby rooms. That said, the hotel is located near some great food spots, and the included breakfast was surprisingly good—better than we expected, honestly. Overall, we’ve stayed in worse, but I wouldn’t return to this one or recommend it. It just didn’t meet the bar, even for a budget stay.
Stayed 2 nights in Apr 2025

6/10 Okay

Donna

It was okay

We only stayed here as it was close to our house because we were having tile taken out of our house. It is dog friendly, but they charged an extra $20 a day. The key card to get in and out of the building need fixed. I like that it was a non-smoking hotel, however down our hall someone was smoking pot.
Stayed 12 nights in Mar 2025

6/10 Okay

Aubrey

Stayed 1 night in Apr 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities
Very helpful staff at checkin and let me check in a little before 3pm.
Stayed 1 night in Apr 2025

10/10 Excellent

Carmina

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Zachary

Liked: Staff & service, property conditions & facilities
B
Stayed 1 night in Mar 2025

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Louis Srncik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Won't Visit Again

Where do I start. We ended up in a handicap room (neither of us are handicapped). Entrance to bathroom a slight ramp and rubber supporting ramp was not attached to ramp. Drapery rod falling down on window. Sheets had holes. Towels and blankets had to be asked for. Breakfast--lady came and sat her dog on the chair and his mouth was hanging over the table. Water drained from shower onto floor by sink. Overall, we would not stay again in this hotel when we visit Rocklin area. I was under the impression that Best Western take better care of the residents and the hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

anne

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Vasyl

Stayed 4 nights in Feb 2025

10/10 Excellent

anthony

Stayed 3 nights in Mar 2025

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator needs work
Stayed 2 nights in Mar 2025