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SureStay Plus Hotel by Best Western Rocklin

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Rocklin

Individually furnished, desk, laptop workspace, iron/ironing board
Individually furnished, desk, laptop workspace, iron/ironing board
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar) | Room amenity
Room amenity
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
4480 Rocklin Rd, Rocklin, CA, 95677
  • Sierra College
    ‪5 min walk‬
  • Quarry Park
    ‪11 min walk‬
  • Westfield Galleria at Roseville
    ‪5 min drive‬
  • Sacramento, CA (SMF-Sacramento Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar) | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 284.7 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Rocklin

Rocklin hotel walkable to Sierra College
Along with coffee/tea in a common area, this smoke-free hotel has a business center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area, and RV/bus/truck parking are onsite.
SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Rocklin is a smoke-free property.

To-go breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • On-the-go breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (48 inch wide door)
  • Handrails in hallways (36 inches high)
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 20 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heritage Express Rocklin
SureStay Plus Hotel Best Western Rocklin
Heritage Inn Express
Heritage Hotel Express Rocklin
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Express
SureStay Plus Best Western Rocklin
Surestay Plus By Best Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel
SureStay Plus Hotel by Best Western Rocklin Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

SureStay Plus Hotel by Best Western Rocklin Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 358 out of 1007 reviews
Rating 8 - Good. 215 out of 1007 reviews
Rating 6 - Okay. 169 out of 1007 reviews
Rating 4 - Poor. 126 out of 1007 reviews
Rating 2 - Terrible. 139 out of 1007 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Fernanda

Stayed 3 nights in Jan 2025

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
A decent place to stay
It was clean and comfortable but very noisy. We were close to where the check in desk was so there was a lot of noise. Also the noise of cars pulling in or leaving the parking lot. The noise finally slowed down after 10pm. The breakfast was good though.
Stayed 1 night in Jan 2025

4/10 Poor

Michael, Vero Beach

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is kind of rundown. Asked staff for towels, it never happened. Not sure but there maybe long term residence at this location. This location not up to Best Western standards.
Stayed 4 nights in Jan 2025

2/10 Terrible

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Room heater was not working and the stay was during winter time frame. Gardeners started early with the leaf blowers.
Stayed 1 night in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A favorite
I really like the property of the rooms and staff. Everybody is super friendly and very accommodating.
Stayed 1 night in Jan 2025

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Cleanliness
Ok place.
Stayed 1 night in Jan 2025

6/10 Okay

Rita

Traveled with family
Disliked: Amenities, property conditions & facilities
Probably will not stay again.
Stayed 1 night in Dec 2024

4/10 Poor

Shana

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay on this property - there are pimps, drugs, filth, bugs in the rooms, poor TV reception, poor breakfast bar. Expedia will not reimburse you if you check out and go to a different hotel. Definately do not bring children to this property the doors to the rooms have big gaps so everything outside is felt, smelt and heard. There are multiple trains blowing their horns all night long. The furniture in the rooms are not aligned so there are sharp edges and unsafe.
Stayed 2 nights in Dec 2024

2/10 Terrible

Megan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable and unclean.
Wasn’t clean. Smells of Dogs and cat’s pee in the elevator. Bathroom title was broken and rocking when steps on. Heater and ac lacking water. Bed sheets have stains. Bed was hard.
Stayed 2 nights in Dec 2024

8/10 Good

Rob, Alta

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Denise

Stayed 1 night in Oct 2024

10/10 Excellent

Ajmal

Stayed 1 night in Dec 2024

8/10 Good

TRANELL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing & excellent customer service
Stayed 1 night in Dec 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

CHAD, Grass Valley

Liked: Cleanliness, staff & service, amenities
Employees at check in were very nice and friendly. Better than average continental breakfast provided in the mornings including eggs, sausage, waffle station, juice, coffees, cereal station and more with a fair amount of seating. My room was clean and beds were comfortable. My biggest complaint were the thin walls, you can hear everything. I believe the neighbors next to me in Room 211 may be living in there... very loud and inconsiderate people that played loud music and every other word was a swear word. Luckily it didnt go late into the evening or there would have been issues. Lots of fast food restaurants and an Early Toast breakfast restaurant all within walking distance. Easy freeway access and overall quiet outside. I did see police patrolling the area one evening, but thats Rocklin (small city). Good to see them doing their job. Overall id give this location 3-3.5 stars and the price was right.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Anthony

Traveled with family
Disliked: Amenities
TV in the room was not working, rust near the shower head
Stayed 1 night in Dec 2024

6/10 Okay

Lupe

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
mattress sets in garbage can made me think infestation. also hitting the bottom of the mattress makes so much noise.
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2024

8/10 Good

Adela

Traveled with partner
Bathroom was horrible. Just a dirty experience
Stayed 1 night in Aug 2024

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean alittle noisy but definitely would stay again
Stayed 2 nights in Dec 2024