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SureStay Plus Hotel by Best Western Sacramento North

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Sacramento North

Lobby
Front of property
Business center
Standard Room, 2 Queen Beds, Balcony, Garden View | Iron/ironing board, free WiFi, bed sheets
Outdoor pool

Reviews

5.8 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Housekeeping
  • Air conditioning

Explore the area

Map
350 Bercut Drive, Sacramento, CA, 95811
  • Discovery Park
    ‪16 min walk‬
  • Golden 1 Center
    ‪2 min drive‬
  • California State Capitol
    ‪3 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Balcony, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Pool View

Standard Room, 2 Queen Beds, Balcony, Pool View | Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Pool View

Standard Room, 2 Queen Beds, Balcony, Pool View | Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Garden View

Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Balcony, Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Garden View

Standard Room, 1 King Bed, Balcony, Garden View | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western Sacramento North

Hotel in Downtown Sacramento
This smoke-free hotel features an outdoor pool, a hot tub, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, a computer station, a TV in a common area, and ATM/banking services are onsite.
SureStay Plus Hotel by Best Western Sacramento North offers 100 accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 43-inch flat-screen televisions come with premium satellite channels and Netflix. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

SureStay Plus Hotel by Best Western Sacramento North features an outdoor pool and a hot tub. A computer station is located on site and wireless Internet access is complimentary. This Sacramento hotel also offers an ATM and a television in a common area. Complimentary self parking is available on site.

SureStay Plus Hotel by Best Western Sacramento North is a smoke-free property.

Self-serve breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Self-serve breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (33 inches high)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 23.24 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 23.24 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Children under 10 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hub Hotel Sacramento
Hub Sacramento
SureStay Plus Hotel Best Western Sacramento North
SureStay Plus Best Western Sacramento North
SureStay Best Sacramento
Surestay Plus By Sacramento
SureStay Plus Hotel by Best Western Sacramento North Hotel
SureStay Plus Hotel by Best Western Sacramento North Sacramento

SureStay Plus Hotel by Best Western Sacramento North Reviews

Reviews

5.8
Rating 10 - Excellent. 248 out of 1022 reviews
Rating 8 - Good. 134 out of 1022 reviews
Rating 6 - Okay. 154 out of 1022 reviews
Rating 4 - Poor. 163 out of 1022 reviews
Rating 2 - Terrible. 323 out of 1022 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Tony

Stayed 2 nights in Dec 2024

10/10 Excellent

Britney

Stayed 1 night in Nov 2024

10/10 Excellent

Eugenio

Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Discovery park Parking is bad only one car can go in gated parking
Stayed 1 night in Oct 2024

10/10 Excellent

Guillermo

Stayed 2 nights in Sep 2024

2/10 Terrible

Justine

Stayed 4 nights in Oct 2024

10/10 Excellent

delbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hidden gem in old sac, very convenient to the freeway and good locations for events at discovery park, friendly and nice staff, all shifts of employees especially the front desk members. Now the most important very spacious room's along with mini fridge and microwave, for the delicious complimentary free hot breakfast buffet. Would come back whenever in this area. . most
Stayed 2 nights in Dec 2024

4/10 Poor

Rubi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's noisy and it smells.
Stayed 2 nights in Dec 2024

2/10 Terrible

Juan

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I noticed how unsafe and not clean this property was as soon as I arrived to check in. When I checked in, I was given the key to the room. When I went to the room, I noticed that the lights were on and I could see people inside. I went back to the front desk and I was given another key for the room next door. I went into the room and all I could smell was cigarette smoke. I immediately walked out and went back to the front desk. She gave me a third key. I went to the room and the room wouldn't open. So I went back a fourth time to the front desk and she had an attitude by this time. So, she gave .e the last key. When I went into the room all I could smell was a bit of cigarette smoke and it smelledike the floor was had just been mopped with dirty water. So I went back to the front desk. She was not even attempting to apologize or anything. I noticed that this motel was for homeless people. I'm not sure if the motel has something with the government for people to stay there, or if the government gives them vouchers for them to stay there, but I wouldn't be stay there If I were you. This is something that the mot should and must disclose on their website at the time when someone is booking a stay. Ive contacted you expedia for a refund and it's been since December 6 and I still have to receive the refund confirmation. If I don't receive the refund within the next few days, I'll be disputing the charges with my credit card provider. This is beyond unsafe.
Stayed 2 nights in Dec 2024

6/10 Okay

Derek

Disliked: Amenities, property conditions & facilities
Yelling, loudness
Stayed 4 nights in Dec 2024

10/10 Excellent

Valeria

Stayed 5 nights in Nov 2024

10/10 Excellent

Alfonso

Liked: Cleanliness
Welcome to the jungle we got fun and games
Stayed 2 nights in Nov 2024

10/10 Excellent

The Cinco

Stayed 1 night in Nov 2024

2/10 Terrible

kinjal

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so pleasant stay
The front staff was very un professional during checkins. The hotel room’s door lock was not working from the inside. The property had people parting in front of my door from 1:30-3:30 and the security guard and the front desk staff didn’t even respond to my call. The next door neighbor was very loud and obnoxious. My friend and I couldn’t sleep. I reported it in the morning and nothing happened and the front desk person didn’t acknowledge or apologize to me. I will not recommend this location for anyone.
Stayed 1 night in Nov 2024

2/10 Terrible

Eugenio

Disliked: Cleanliness, staff & service, property conditions & facilities
I forgot my tablets in my room and the hotel said they were not responsible. I never got my two kindles back.
Stayed 2 nights in Nov 2024

10/10 Excellent

AMANDA

Stayed 3 nights in Nov 2024

10/10 Excellent

Kari

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an issue with the hot water but they went above and beyond to help with the situation and I was happy with that. Breakfast is always the best here. Biscuits and gravy is my favorite.
Stayed 7 nights in Nov 2024

10/10 Excellent

Nicole

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very clean and quiet. Staff is nice.
Stayed 2 nights in Nov 2024

2/10 Terrible

Katherine

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
No hot water
Hot tub was perfect! The plumbing did not have hot water. Like Luke warm at the most. I was shivering and cold. Crying. The water temperature ruined it for us. Family of 6. Very sad. Would not credit us days or refund. I complained every day and they would act like someone is going to come but no show. Or show, act like they are fixing and leave but it’s still not hot. Barely warm.
Stayed 7 nights in Nov 2024

6/10 Okay

Jose

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
First of all, I am disappointing with this application because when I did the reservation and I request the two beds in the photos they were showing I was going to have bigger place with the balcony and soon as I arrive to the proper hand check in they tell me I was not going to have a balcony. The only they told me there was. I had to decide if I want to be upstairs or downstairs and I decide to have upstairs but it was this proper so duty smell Bad And also I was trying to make coffee the coffee pot don’t work either so I was not happy with the property smell really bad the carpet that was dirty and I was not happy with the staff member the food quality it was OK but the rest of the stuff it was so bad and secure for Family with kids. It was not safe.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nicole

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing & nuce. Property was clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Curtis

Stayed 1 night in Nov 2024

6/10 Okay

Stephane

Traveled with partner
Liked: Cleanliness, staff & service
Friendly and helpful staff. Hotel could need some renovation.
Stayed 1 night in Nov 2024

8/10 Good

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2024