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Overall, the hotel is a excellent place to stay in Niigata. Good location and friendly staffs are worthy additions to the vapid the hotel.

Thanks for Hospitality. This hotel is very well.

Very helpful and friendly staff, i did get a bit confused with the key card booklet telling me to give in the key card when I leave the hotel, which turns out, is actually not necessary. Also a good selection of restaurants both in and around the hotel, very good for foodies wanting somewhere central in Niigata that's not too far from the station. (Maps says 20 min walk, I did it in about 12)

Clean room good staff and a couple of nice restaurants.

We happened to choose the Japanese style room for our family of four - it was amazing! one tatami room with the four futons, and another slightly smaller with a low table to sit around. A long hallway ran along the two rooms with the sink and plenty of space to store toiletries and change, and then the shower/Japanese bath at the end of the hall. Coffee and tea supplies were there in the room, along with typical Japanese amenities like yukata and slippers. We also signed up for the breakfast buffet each day, and it also was wonderful, with a wide selection of Japanese and western food items. Waffles and omelettes (by special order) were included. The staff in the eating area and the front desk staff were very courteous and helpful. The hotel also had a small laundry room with two small washers and dryers which we used. The hotel location is pretty decent. It's about a ten minute walk from Niigata station, maybe fifteen walking with suitcases. After this experience, this will definitely be the place we stay in Niigata in the future - and I recommend the Japanese style room over the Western style rooms.

This hotel was mostly fine, but I was somehow unaware that there are no in-room bathing facilities. Instead you are expected to use the public bath. The other Dormy locations I have stayed at did have in-room bathing so this was an unhappy surprise. Secondly, the edges of the carpet were very dusty. Clearly, they vacuum the middle of the room, but have no attachment for corners. The dust left me with a poor impression of their cleanliness. The bed was comfortable. The pillow, or something at the head of the bed, had a weird smell.

Hotel common areas well maintained and modern looking. Rooms are well worn and need to be rennovated. Bathroom is clean, but old. Room furniture scuffed and old wallpaper. Priced as 4 star, but more like 3.

Very kind and accommodating staff.