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Hôtel Donibane Saint-Jean-de-Luz by Accor

3.0 star property

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Photo gallery for Hôtel Donibane Saint-Jean-de-Luz by Accor

Terrace/patio
Seasonal outdoor pool, open 6:30 AM to 10:30 PM, free cabanas
Front of property
Down comforters, in-room safe, desk, laptop workspace
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Room service
  • Pool
  • Pet friendly

Explore the area

Map
4 Avenue de Layats, Saint-Jean-de-Luz, Pyrenees-Atlantiques, 64500
  • Littoral Paul Jovet Botanical Garden
    ‪19 min walk‬
  • St-Jean-de-Luz Beach
    ‪6 min drive‬
  • Erromardie Beach
    ‪6 min drive‬
  • Biarritz (BIQ-Pays Basque)
    ‪16 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Down comforters, in-room safe, desk, laptop workspace

Classic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Classic Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Multiple Beds

Down comforters, in-room safe, desk, laptop workspace

Triple Room, Multiple Beds

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Family Room, 1 Double Bed with Sofa bed (Classic)

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Lobby

Campanile Saint Jean De Luz

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.7 out of 5, Exceptional, (904)
The price is $72
per night
$85 total
includes taxes & fees
Mar 19 - Mar 20
Campanile Saint Jean De Luz

About this property

Hôtel Donibane Saint-Jean-de-Luz by Accor

3-star Saint-Jean-de-Luz hotel close to Church of St-Jean-Baptiste
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a seasonal outdoor pool, conference space, and concierge services are onsite.
Hôtel Donibane Saint-Jean-de-Luz by Accor offers 60 accommodations with safes and complimentary bottled water. Beds feature down comforters. 36-cm LED televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hôtel Donibane Saint-Jean-de-Luz by Accor features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Event facilities measuring 861 square feet (80 square meters) include conference space. This family-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Hôtel Donibane Saint-Jean-de-Luz by Accor is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
DONIBANE - Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service is available.

Languages

Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: EUR 13 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • DONIBANE

Things to do

  • Bowling alley
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Bowling alley
  • Crib (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 861 square feet of conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 36-cm LED TV with premium satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during January, February, and March:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per accommodation, per night
Service animals are welcome, and are exempt from fees
Up to 22 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per night
Cribs (infant beds) are available for EUR 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 13 for adults and EUR 8 for children
  • Pet fee: EUR 15 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from March to December
Pool access available from 6:30 AM to 10:30 PM

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Donibane
Donibane Saint-Jean-de-Luz
Hotel Donibane
Hotel Donibane Saint-Jean-de-Luz
Hotel Donibane SaintJeandeLuz
Hotel Donibane
Hôtel Donibane Saint Jean de Luz
Hôtel Donibane Saint-Jean-de-Luz by Accor Hotel
Hôtel Donibane Saint-Jean-de-Luz by Accor Saint-Jean-de-Luz

Hôtel Donibane Saint-Jean-de-Luz by Accor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 178 out of 406 reviews
Rating 8 - Good. 176 out of 406 reviews
Rating 6 - Okay. 43 out of 406 reviews
Rating 4 - Poor. 8 out of 406 reviews
Rating 2 - Terrible. 1 out of 406 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

jean pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
a wonderful welcome great food
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Staff & service
Stopover hotel
This was a stopover on our way back to the UK from Spain. We arrived quite late and so chose to grab a takeaway from the McDonalds opposite and eat in the room. We stayed as a couple with one small dog. The hotel is lovely and the receptionist was helpful. The room was small but adequate. The bed was comfy but the pillows were dreadful. The bathroom was well equipped but there was dust on the skirting and boxed in pipes which wasn’t nice. The toilet roll holder was also broken. All in all we would stay here again.
Stayed 1 night in Jan 2020

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Wonderful warm friendly welcome. Comfortable yet Simple room with spacious bathroom. Excellent restaurant with superb service. All in all an excellent t stay.
Stayed 1 night in Nov 2019

6/10 Okay

Chandrika

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good Value
Staff are friendly and provide good service. Outside the gardens are stunning and a nice pool area are stunning but the actual bedrooms are very, very small and a horrible colour scheme. Restaurant good value.
Stayed 4 nights in Oct 2019

8/10 Good

Adam

Liked: Cleanliness, staff & service
Hotel Donibane Stay
It was a pleasant hotel with a reasonable restaurant. The staff were all very friendly and especially helpful. I stopped for the night on route to a business event in Madrid.
Stayed 1 night in Jul 2019

10/10 Excellent

Mr B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambiance, excellent food, brilliant pool, No fridge but froze our cool bag blocks!
Stayed 1 night in Jul 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Hotel Donibane
We had a very enjoyable stay in Hotel Donibane. Staff were friendly and professional. Rooms were small but clean and comfortable. Although for those staying in height of summer, there was no air con in the rooms. Facilities were very good and clean and we were really happy with the heated pool and small studio gym. It was a walkable distance to the town at 30mins each way. Would recommend!
Stayed 7 nights in May 2019

8/10 Good

Adolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for stopover
Easy access from motorway, ideal for overnight stop with excellent standard and comfort.
Stayed 1 night in Mar 2019

10/10 Excellent

John

Nice, honest hotel!
Perfect overnight stop between France and Spain Very helpful staff, decent restaurant, has a heated pool. Room was adequate. Very happy and would stay again!
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were simple and small but it was very clean and comfortable. The garden and restaurant were beautiful!!!
Stayed 1 night in Jun 2018

6/10 Okay

Tony

Liked: Staff & service
Reasonable hotel for a short stay
We chose this hotel because the price was OK given how expensive nearby San Sebastian properties were. The hotel is a little old on the inside and rooms VERY small. Bed comfort was ok. The restaurant was nice and had good food. Overall, though, for the price it was a bit disappointing, particularly small room size.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were exhausted & Thank you Hotels.com we were able to go online & book @ short notice, due to a problem on our journey from Southern Spain to Home in South West France. The welcome was exceptional, massive apologies as the restaurant was closed due to the time we arrived. Which was not a problem to us, as we just wanted to shower change & relax. The free bottles of water in the room were great, I went down to reception / bar & asked If I could buy some cold drinking water, nice gentleman said u have bottled water in your room, I said yes but its warm. 2 cold bottles given, no charge. Early start to return home, Great buffet breakfast from 7h, excellent, lovely staff, great room, great parking. Thank you Hotels.com & Hotel Donibane. We will be back
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good convenient hotel.
Stayed overnight enroute to Spain.Ideal location for us as just off the motorway.We really like to pick properties with parking facilities and this hotel ticked all the boxes.Friendly staff, both reception and dining. Room clean and very comfortable and of a reasonable size.Despite the negative reviews regarding the food at this hotel we found our dining experience to be very good,with well prepared and presented food at a very reasonable price for France.We ate from the a la carte menu,starter and main plus drinks for around 70 euros,one could eat at a lower price when choosing the plate of the day menu.All in all for us a perfect stay.

8/10 Good

Thomas, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick stop
I stayed here with friends for one night at the start of a trip across the Pyrenees. The hotel was very comfortable, the restaurant was nice and the staff were very helpful. The pool was also a very nice touch!

8/10 Good

Diane, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Whilst travelling we stayed overnight at this hotel. Very quick and professional check-in room was satisfactory and the beds were very comfortable. The bar & restaurant were very good and sitting in the lovely garden was a pleasure. A very good and pleasant overnight stop and we would certainly use this hotel again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

John, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Have stayed in this hotel many times. very easy to find as just off exit for St Jean de Luz North. Very comfortable and excellent staff. Rooms are small but very comfortable. Restaurant is very good but limited menu. Highly recommend.

10/10 Excellent

Michelle, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stop between France and Spain
I booked this hotel as an overnight stop between France and the Santander ferry. It was ideal - just a couple of minutes off the motorway, and 20-30 minutes to walk into St Jean, depending on whether you follow the busy road or take the scenic route along the coastal walkway. Excellent restaurant, and very nice grounds. Wifi worked well. Some people call the rooms 'basic', and they aren't over elaborate, but I certainly had everything I needed. I'd definitely stay here again if wanting an overnight stop on this coast.

10/10 Excellent

John, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
We have stayed in this hotel on a number of occasions. Everytime we go back they have made improvements to the hotel. It is in a good location, very easy to find, staff are excellent, restaurant is very good. The rooms are a little small but the rest of the package more than compensates.We will go back to this hotel again and again.

8/10 Good

Brian, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Just off main road, ideal as an overnight stop. Room O.K. small but functional.

10/10 Excellent

adam, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Had a great stay here, arrived late at night to a very friendly welcome. While the room was basic it was very clean and for once the heated towel rail in the bathroom worked, something that cannot be said for far more expensive hotels. A top location too, close to the motorway but far enough away not to be effected by traffic noise, definitely be staying here again!