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Mercure Saint Malo Balmoral

4.0 star property

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Photo gallery for Mercure Saint Malo Balmoral

Front of property - evening/night
Frette Italian sheets, premium bedding, Select Comfort beds
Bar (on property)
Bar (on property)
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
24 Rue Theodore Monod, Saint-Malo, Ille-et-Vilaine, 35400
  • Port of Saint-Malo
    ‪12 min walk‬
  • St. Malo Beach
    ‪4 min drive‬
  • Saint-Malo Ferry Port
    ‪5 min drive‬
  • Dinard (DNR-Dinard - Pleurtuit - Saint-Malo)
    ‪16 min drive‬

Room options

View all photos for Family Suite, 1 Double Bed with Sofa bed

Frette Italian sheets, premium bedding, Select Comfort beds

Family Suite, 1 Double Bed with Sofa bed

  • 484 sq ft
  • City view
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

Frette Italian sheets, premium bedding, Select Comfort beds

Superior Room, 1 Double Bed with Sofa bed

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Frette Italian sheets, premium bedding, Select Comfort beds

Classic Room, 1 Double Bed

  • 194 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Frette Italian sheets, premium bedding, Select Comfort beds

Superior Room, 1 King Bed

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Frette Italian sheets, premium bedding, Select Comfort beds

Superior Room, 2 Twin Beds

  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Mercure Saint Malo Balmoral

4-star hotel in Rocabey - Alsace - Gare
A bar/lounge, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite. Housekeeping is available on request.
Mercure Saint Malo Balmoral offers 77 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 1292 square feet (120 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Mercure Saint Malo Balmoral is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
24-hour room service is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Self parking on site (EUR 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 18 to 22 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Ecotours
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,292 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair-accessible parking

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.05 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 to 22 per person
  • Self parking fee: EUR 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Balmoral
Best Western Balmoral Saint-Malo
Mercure Saint Malo Balmoral Opening March 2016 Hotel
Best Western Hotel Balmoral Saint-Malo
Mercure Balmoral Opening March 2016 Hotel
Mercure Saint Malo Balmoral Opening March 2016
Mercure Balmoral Opening March 2016
Mercure Saint Malo Balmoral Hotel
Mercure Balmoral Hotel
Mercure Balmoral
Mercure Saint Malo Balmoral Hotel
Mercure Saint Malo Balmoral (Opening March 2016)
Mercure Saint Malo Balmoral Saint-Malo
Mercure Saint Malo Balmoral Hotel Saint-Malo

Mercure Saint Malo Balmoral Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 342 out of 669 reviews
Rating 8 - Good. 273 out of 669 reviews
Rating 6 - Okay. 37 out of 669 reviews
Rating 4 - Poor. 12 out of 669 reviews
Rating 2 - Terrible. 5 out of 669 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train, friendly staff, clean hotel. Thank you!
Stayed 1 night in Apr 2025

10/10 Excellent

Neil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the family suite- it was lovely and had so many floor to ceiling windows. It was nicely layes out with a table/chair as well as a desk and a couch. The suite was very clean. The kids liked the drinks in the mini fridge that were included in our stay. There is a really good Italian restaurant that is a 2 minute walk away and the bakery across the street had amazing pain au chocolats….maybe the best we had our entire time in France. Parking is underground but there was lots of street parking that was free for the night (then it became pay parking at 9am). We would certainly return.
Stayed 1 night in Mar 2025

8/10 Good

Kristen, seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train station. Very nice breakfast buffet. I wish the staff had a uniform or at least a jacket so I knew who was staff.
Stayed 1 night in Mar 2025

10/10 Excellent

CHENG TEE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool ! Just love it
Stayed 1 night in Mar 2025

10/10 Excellent

Muthana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good Hotel
Stayed 8 nights in Feb 2025

10/10 Excellent

Erik

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel - clean, convenient, well placed with only 15 minutes walk from the old town / fortress... need to reserve your parking ahead of time!
Stayed 3 nights in Dec 2024

10/10 Excellent

Doan Trang, Mason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious modern rooms w heater for towels!
Stayed 1 night in Dec 2024

6/10 Okay

Rita

Stayed 1 night in Dec 2024

8/10 Good

Rupert

Liked: Cleanliness, staff & service
Good breakfast, nice big room.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
This is a convenient hotel very close to the train station and car rental area. The room was clean and had a nice shower. It was an easy10 minute walk into the town of St Malo. We had breakfast in a nice small cafe across from the train station.
Stayed 1 night in Sep 2024

10/10 Excellent

Akin, Istanbul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was a confusion on the Expedia booking, which was quickly sorted out by the reception staff. The hotel is clean and quiet. The staff is professional. Good value for money
Stayed 1 night in Sep 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to Inter Musos - just!
Stayed 1 night in Aug 2024

10/10 Excellent

Marie Paule

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is tight and obviously was created when cars were smaller. Not sure it can be reconceived but guests should know about this. The hotel could have a list of available parkings in the area. Just a suggestion.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brian, Tamarac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the train station and a modern, clean hotel
Stayed 1 night in Jun 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

6/10 Okay

Prof Alan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the train station and only a 10 minute walk to the old walled city of St Malo. It is a good example of a reliable hotel chain.
Stayed 1 night in Sep 2023

10/10 Excellent

Gwion

Liked: Cleanliness, staff & service, property conditions & facilities
Well presented, clean, pleasant staff, comfortable room.
Stayed 1 night in Jul 2023

8/10 Good

emma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice modern hotel. Parking nearby that was safe and cheaper option than the hotel parking.
Stayed 1 night in Jun 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very comfortable and so spacious. The hotel is conveniently located and we had a good experience.
Stayed 1 night in Jun 2023

8/10 Good

Petr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple yet nice

Nice basic place to stay in Saint Malo - I choose it for its location just few metres from the train station - convenient if you travel for work by train.
Stayed 2 nights in May 2023

8/10 Good

Steven

Stayed 2 nights in Apr 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly lovely stay!
Stayed 1 night in Apr 2023

8/10 Good

Karen

8/10 Good

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location to get to the sea front by foot or bus. hotel room is v spacious and and comfortable.
Stayed 1 night in Aug 2022