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Sure Hotel by Best Western Saintes

3.0 star property

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Photo gallery for Sure Hotel by Best Western Saintes

Exterior
Daily buffet breakfast (EUR 11 per person)
Reception
Standard Room, 2 Twin Beds, Non Smoking | Laptop workspace, blackout drapes, iron/ironing board
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • Parking included
$78
includes taxes & fees
Dec 5 - Dec 6

Explore the area

View in a map
109 Cours Du Marechal Leclerc, Saintes, Charente-Maritime, 17100
  • Place, Saintes Golf
    ‪17 min walk‬
  • Place, Saintes Amphitheatre
    ‪3 min drive‬
  • Place, Saint-Eutrope Church
    ‪3 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Laptop workspace, blackout drapes, iron/ironing board

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 178 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking | Laptop workspace, blackout drapes, iron/ironing board

Comfort Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 178 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 178 sq ft
  • Sleeps 2
  • 1 Double Bed

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Exterior
Campanile Saintes
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  • Parking included
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, 695 reviews
Campanile Saintes

About this property

Sure Hotel by Best Western Saintes

3-star Saintes hotel with bar/lounge
Along with a bar/lounge, this smoke-free hotel has free self parking and free WiFi in public areas.
Sure Hotel by Best Western Saintes offers 36 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. 32-inch Smart televisions come with digital channels.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include offices and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested. Renovation of all guestrooms was completed in September 2021.

Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink. Complimentary uncovered self parking is available on site.

Sure Hotel by Best Western Saintes is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; EUR 11 per person
  • A bar/lounge

Family friendly

  • In-room crib

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)

More

  • Built in 1990
  • Renovated guestrooms - September 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Office

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 8:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 9 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 11 per person
  • Pet fee: EUR 9 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, ANCV Chèques-vacances, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Sure By Best Saintes Saintes
Sure Hotel by Best Western Saintes Hotel
Sure Hotel by Best Western Saintes Saintes
Sure Hotel by Best Western Saintes Hotel Saintes

Reviews

Sure Hotel by Best Western Saintes Reviews

8.0

Very Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 8 out of 25 reviews
Rating 8 - Good. 9 out of 25 reviews
Rating 6 - Okay. 6 out of 25 reviews
Rating 4 - Poor. 2 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick check in

Quick check in and appropriate level of comfort and facilities for the price
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Stayed 1 night in Jun 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good value on every aspect you could want for an overnight stay. Super.
Stayed 1 night in May 2025

8/10 Good

Anne Marie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

anthony

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Thibault

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

nathalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with group
Stayed 1 night in Jul 2025

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel très agréable à recommander

Nous sommes ravis par cet établissement Accueil chaleureux . Le confort est parfait .Notre chambre située au 1er étage du bâtiment arrière était très calme et dotée d'un mini balcon . L'hôtel venait d'être rénové Très bon souvenir Nous recommandons cet établissement
Stayed 3 nights in Jul 2025

8/10 Good

Stefano

Stayed 1 night in Jul 2025

6/10 Okay

Nanna

Liked: Cleanliness

Slidt og lidt kedeligt hotel

Hotellet virkede lidt slidt. Lå kedeligt i et industri industriområde ved en meget trafikeret rundkørsel.
Stayed 1 night in Jun 2025

4/10 Poor

Alexandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
hôtel très proche de la route
Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel propre et calme , je m'attendais à avoir une chambre plus grande mais pour une nuit c'est sufisant .Le service client est correct rien a dire les personnes que j'ai u a l'accueil étaient aimable .
Stayed 1 night in Jun 2025

8/10 Good

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel. La rénovation des chambres est excellente, toutefois la petitesse des chambres les rend très chaude la nuit. Très bon accueil.
Stayed 1 night in Apr 2025

4/10 Poor

Patrice

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Fuyez

Lit taché de sang et avec des puces de lit. Télé coller au plafond très difficile pour regarder et de plus pas de chaînes françaises. Pour un 3 étoiles inadmissible.
Stayed 1 night in Apr 2025

6/10 Okay

Philippe

Stayed 1 night in Mar 2025

10/10 Excellent

Lenny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Super séjour, accueil agréable. Personnel au top. Habitué des 3/4 étoiles, le personnel n’a rien à leur envier ! Rare de voir du personnel de qualité comme ça !
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Room comfort

Ça n'est pas ce à quoi on s'attendait

Lors de la réservation, tout nickel, chouettes photos. Mais... C'est noté sur hôtel.com que l'arrivée pouvait se faire à partir de 14h et à notre arrivée, grosse déception, un papier disant ouvert à partir de 16h avec un numéro de téléphone, j'appelle et la dame me dit qu'elle va faire passer notre chambre avant pour qu'elle soit prête à 15h et elle me téléphone dès qu'elle est prête. Elle ne m'a jamais appelé, et me dit ensuite qu'on s'est mal compris. Arrivée à la réception, la dame me dit que c'est bien noté sur booking! Et??? Bref, on prend la chambre, c'est beau et mignon. On prend une douche, et c'est toute la sdd qui est inondée et la Vmc n'a pas l'air de fonctionner, y a de l'eau jusqu' au bord de l'évier quand on se douche, cool pour le téléphone juste à côté ! Bref, on dort sur une bonne literie, et pour le p'tit déj, du pain de mie, on a du demander un morceau de baguette qu'elles allaient mettre au four après notre demande. Pas beaucoup de choix dans ce mini buffet, heureusement que le café était bon. Au moment de rendre la clé, je leur apporte des morceaux de plastique durs qui se trouvaient près du lit et la dame me demande ce que c'est. J'explique que j'ai trouvé ça au bord du lit et que ça doit probablement provenir du pied du lit. Elle me répond : ah ok, merci! Et quoi! Pas me demander si tout s'est bien passé ? Vous avez passé un agréable séjour ? Non, non, c'est normal de ne rien demander aux clients. En résumé, ça nous a dépanné.
Stayed 1 night in Mar 2025