2/10 Terrible
Adanna
Mar 30, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
This is not a 5* hotel. It is very obvious that the hotel does not maintain a large proprotion of their facilities. I had to change rooms 3 times due to a balcony door that would not shut, no working phones in the room (which meant having to walk back and forth to reception in a massive resort) and general uncleanliness of the rooms (mold in the bathroom, and walls stained with squashed insects by previous guests). I also complained about my air conditioning blowing hit air which took more than 24hours to fix. The food options were very poor and some food items I was served were inedible. The poor service also extends to the staff, though some are polite on approach, they are very indifferent and issues are not sorted in a timely way. I would not stay here again. My stay was so poor I checked out early to stay in a different hotel.
Adanna
Stayed 7 nights in Mar 2025