This smoke-free hotel features a business center, conference space, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite.
Comfort Inn and Suites Salem offers 64 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
This Salem hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center and a meeting room. This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and a fireplace in the lobby. Onsite uncovered self parking is complimentary.
Comfort Inn and Suites Salem is a smoke-free property.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transportation
Free uncovered self parking on site
Wheelchair-accessible parking available
Things to do
TV in common areas
Family friendly
In-room crib
In-room microwave
In-room refrigerator
Laundry facilities
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Business services
Business center
Conference space
Meeting room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Assistive listening devices in meeting rooms
Braille/raised signage
Elevator
Handrails in stairways
Pool hoist on site
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
More
4 floors
Banquet hall
Fireplace in lobby
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Free crib
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided
Food and drink
Coffee/tea maker
Microwave
Refrigerator
More
Air conditioning (climate-controlled)
Desk
Free local calls
Iron/ironing board
Safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 21
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per stay
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Rollaway bed fee: USD 12.0 per stay
Credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Property is also known as
Comfort Inn Salem
Comfort Salem
Salem Comfort Inn
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Winston Salem Comfort Suites
Comfort Inn Suites Salem
Comfort Inn and Suites Salem Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 267 out of 794 reviews
10 - Excellent
267
Rating 8 - Good. 297 out of 794 reviews
8 - Good
297
Rating 6 - Okay. 134 out of 794 reviews
6 - Okay
134
Rating 4 - Poor. 58 out of 794 reviews
4 - Poor
58
Rating 2 - Terrible. 38 out of 794 reviews
2 - Terrible
38
8.2/10
Cleanliness
8.4/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
4/10 Poor
Nikki
Traveled with family
Feb 27, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was absolutely amazing and the only reason I stayed for 2 of the 3 nights, we left the last night to stay at another resort. The hotel itself needs updating. Our first room shower was broken so needed to use a bucket to shower, they let us move and 2nd room the AC was broken so no heater and it was freezing.
The room was spacious, clean and comfortable beds. The heater/wall air conditioner from the inside was damaged hard to turn heat! The breakfast was terrible. There were no options for food. It was sausage patties and eggs with waffles of course. I am used to a few good options for breakfast especially traveling with kids. That was really the only disappointment.
Very aged and minimal. There should be after 10pm over 18 pool hours. The breakfast was pretty underwhelming. At least there were waffles, but no peanut butter for toast, no bagels, and horrible microwaved “fried eggs”. All of the people that worked there were very nice. I think it was pretty clean, it was just so old everything looked dingy. Essentially you pay for what you get here. It was not horrible, just not awesome.