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Shilo Inn Suites - Salem

2.5 star property

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Photo gallery for Shilo Inn Suites - Salem

Front of property
Lobby sitting area
Combined shower/tub, free toiletries, hair dryer, towels
Reception
Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
3304 Market St Ne, Salem, OR, 97301
  • Oregon State Fairgrounds Pavilion
    ‪2 min drive‬
  • Salem Riverfront Park
    ‪4 min drive‬
  • Willamette University
    ‪5 min drive‬
  • Salem, OR (SLE-McNary Field)
    ‪7 min drive‬

Room options

View all photos for Junior Suite

Desk, blackout drapes, iron/ironing board, free WiFi

Junior Suite

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds

  • 375 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Shilo Inn Suites - Salem

Hotel in North East Salem
Laundry facilities, a 24-hour front desk, and express check-out are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Shilo Inn Suites - Salem offers 90 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Shilo Inn Suites - Salem features a vending machine, laundry facilities, and express check-out. 2 meeting rooms are available. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.

Shilo Inn Suites - Salem is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM

Renovations and closures

The property will be renovating from November 1 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Public bath
  • Sauna
  • Hot tub
The following facilities are closed on Sunday and Monday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Public bath
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Shilo Inn Suites Hotel Salem
Shilo Inn Suites Salem
Salem Shilo Inn
Shilo Inn Salem Hotel Salem
Shilo Inn Suites - Salem Oregon
Shilo Inn Suites Salem Hotel
Shilo Inn Suites Salem
Shilo Inn Suites - Salem Hotel
Shilo Inn Suites - Salem Salem
Shilo Inn Suites - Salem Hotel Salem

Shilo Inn Suites - Salem Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 316 out of 1004 reviews
Rating 8 - Good. 251 out of 1004 reviews
Rating 6 - Okay. 170 out of 1004 reviews
Rating 4 - Poor. 142 out of 1004 reviews
Rating 2 - Terrible. 125 out of 1004 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daylan

Stayed 1 night in Nov 2024

2/10 Terrible

Ruzak

Stayed 1 night in Oct 2024

10/10 Excellent

Avimael

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the highway and stores
Stayed 2 nights in Oct 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

8/10 Good

MIKE, CRATER LAKE

Liked: Cleanliness, staff & service
Property is showing its age but the rooms are big, easy to get to, and the staff is friendly. It's a little sketchy at night-almost every night there was some number of homeless individuals hanging around the dumpsters by the parking area-made my kids uncomfortable.

10/10 Excellent

Garrett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exceeded my expectations for the price
Stayed 2 nights in Nov 2024

2/10 Terrible

Yahir

Stayed 1 night in Nov 2024

2/10 Terrible

Linda

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that they chose for us did not have coffee, sugar, or creamers. When getting ready for bed, we noticed that the bed had crumbs and hair in the sheets. Obviously we’re not changed, however, we cleaned it up enough for us to sleep on it. In the morning, we asked the front desk to please service our room. When we came back to our room. It was not serviced the sheets were not changed so they gave us sheets so that we could do it ourselves. Unfortunately, we will never stay there again and neither will our friends, we are going to pass the word around. Sincerely Linda Smith
Stayed 2 nights in Nov 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay At Shilo
It was a wonderful stay our housekeeper was amazing her name was Tyisha I think that’s how you spell it. She was very helpful and polite. Your front desk associates were wonderful as well. I wish you had more rooms that accommodated disabled/ elderly with a walk in shower and a higher toilet.
Stayed 2 nights in Nov 2024

8/10 Good

Jeffrey

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
cozy
Stayed 1 night in Nov 2024

8/10 Good

Javier

Traveled with family
It’s a good place to stay ,, I liked ,!!
Stayed 4 nights in Nov 2024

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pool, hottub closed. Need maintenance staff for repairs.
Stayed 1 night in Nov 2024

10/10 Excellent

Marilou Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Laura

Stayed 3 nights in Nov 2024

10/10 Excellent

Andre, Vallejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Patricia

Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great even checking in. The room was very clean, but you could see some repairs done. Loved the way our room was set up with the sitting area and bed were separated with a wall that was half glass and wood.
Stayed 2 nights in Nov 2024

8/10 Good

Deborah, White Rock

Traveled with partner
Liked: Staff & service
Property is being renovated, but there were no inconveniences for us during our stay. Front desk staff were very helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Joséh

Stayed 1 night in Nov 2024

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great spot quiet Clean safe and well-kept!!
This place was fantastic. I've been at other Shilo Inns and I think this one was better. A four-story building with all parking underneath the building /covered. Friendly professional staff at the front desk and the room was quiet clean dry and safe area. A handful of restaurant choices around we're all so good easy to get to the freeway only one block away but incredibly quiet and had a wonderful night's sleep I hope to have to travel through Salem again I would definitely stay here again!! I want to post photos below but hotels.com website seems to not be allowing photos and/or upload photo button is broken
Stayed 1 night in Nov 2024

10/10 Excellent

Roman

Liked: Room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than the rating suggests
Unlike other hotelsm I got the room I booked. The internet was fast enough to watch 4k streaming video. Also I needed to upload a 7gb video to YouTube since I am a YouTube content creator and it only took about 45 minutes, (about 3x as long at at home), but that is still better than most hotels where it would take hours. The room was clean and overall it was quiet. I was expecting breakfast, but I may have just assumed it had it and not looked when I booked.
Stayed 2 nights in Nov 2024

2/10 Terrible

Austin

Traveled with family and small children
Disliked: Staff & service, amenities
Let’s start with the dog policy. On Shilo inn’s website it states “ Your dog may be left unattended in your room. However, if you leave the premises of the hotel with your dog unattended in the room, the dog must be in a crate or dog carrier while you are gone” that’s the whole reason we chose this location, we came up to visit the zoo for my 4 year old daughters birthday. Not to mention we stayed here last year with no issues. The manager states she changed the policy and the website does not reflect the actual policy. Corporate was contacted and confirmed that the websites policy is the true policy and should be honored. Informed the manager about this and she replied I don’t give a crap about your feelings or what they have to say. After arguing for 20 mins she finally gave in and stated I needed to sign an agreement stating I’m putting my dog at risk, when asked what risk she informed me that if anything was to happen she would call animal control and remove my dog. Needless to say I didn’t trust this unhinged women and My parents drove from Seattle to pick up my dog for the day so we could still celebrate my daughters birthday. The next night someone tried chasing me and my daughter from a dark corner in there parking garage into a stairwell. Luckily I slammed the door in time and locked them out. Do not stay here! The night time front desk guy was super nice and handled the crazy guy.
Stayed 2 nights in Nov 2024