2/10 Terrible
Stephanie
Traveled with partner
Dec 28, 2024
Disliked: Staff & service
Checked in on a cold, Saturday afternoon, front desk help took 10 minutes to come to the office to check us in. I rang the service bell once, a gal who I assume was the front desk help's wife came down the stairs carrying some towels, she also rang it. Fair enough. Checked into room, all good. Room has a bathtub, but no plug to hold in water. Again, fair enough. Night came, there is a Popeye's across the street. Went to Popeye's, brought dinner back to room, ate dinner and walked all throughout the halls of the property looking for a trashcan to dump my trash from dinner, couldn't find a trashcan. So, I walked my trash to the end of upstairs hall to a door, which I assumed was the housekeepers room where the cleaning carts are stored, and left it in front of that door. About 10 minutes later, the gentleman who checked me in earlier that day knocks on my door, holding that bag of trash. Tells me I should have dumped it in the trash, I said I looked for a trash can, he says if there was a question about where it's located, I could have called the front desk. Anyway, i'm not sure if this guy is the owner or just an employee of the place, but when he comes to your door at 9pm holding a back of trash, complaining about it, one tends to fire back. I did. Long story short, he asked us to leave in 5 minutes or he was calling the cops. Told us he'd give us a full refund. A month later, still no refund. Corporate told me i'd hear back in a week, it's been 3. Seems like it's his scam.
Stephanie
Stayed 2 nights in Nov 2024