4/10 Poor
Tracey
Traveled with family
Aug 31, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Diaappointed
The rooms were spacious and clean. Good-sized balcony. We like the location to Portaventura.
The hotel was let down by the quality of food and the lack of friendliness from quite a number of staff members. There was very little interaction from staff, the worst was the guy cooking the eggs and pancakes in the morning. He was just plain rude and had no interest in the guests. On the first day I thought he was maybe having a bad day but no he was like this every day.
The presentation was poor with eggs and pancakes being cooked then just thrown onto a pile.
Dining was not a good experience overall. No glasses, having to look for cups, empty hot plates. It all just seemed rather chaotic.
People would be queueing well before 9am to make the dash outside to reserve their sun beds then they'd cause a big queue to get into the restaurant.
The rooftop pool was nice and relaxing away from the hustle bustle of the main pool.
We also enjoyed using the indoor pool. You can buy a showercap from spa reception for €3 to wear in the pool.
Overall we are very disappointed with our stay here and would rate this more an aversge 3 star hotel than a 4 star.
We last stayed here about 15 years ago and standards have definitely slipped a lot. We would not return to this hotel.
Tracey
Stayed 6 nights in Aug 2025
