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SureStay by Best Western Salt Lake City Downtown

2.0 star property

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Free daily buffet breakfast
Standard Room, 2 Queen Beds, Non Smoking | Bathroom | Combined shower/tub, hydromassage showerhead, free toiletries, towels
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Laundry
  • Pool
  • 24/7 front desk

Explore the area

Map
1009 S Main St, Salt Lake City, UT, 84111
  • Salt Palace Convention Center
    ‪4 min drive‬
  • Temple Square
    ‪4 min drive‬
  • Delta Center
    ‪4 min drive‬
  • Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay by Best Western Salt Lake City Downtown

Hotel in Central City
This hotel features an outdoor pool, a seasonal outdoor pool, and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and ATM/banking services.
SureStay by Best Western Salt Lake City Downtown offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access. This business-friendly hotel also offers an outdoor pool, ski storage, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis.

SureStay by Best Western Salt Lake City Downtown has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:00 AM.
Room service (during limited hours) is available.

Languages

English, Farsi, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from April 23 2025 to May 25 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May 29 to September 02
Pool access available from 9:00 AM to 9:00 PM
Parking height restrictions apply

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 253 out of 1000 reviews
Rating 8 - Good. 239 out of 1000 reviews
Rating 6 - Okay. 182 out of 1000 reviews
Rating 4 - Poor. 136 out of 1000 reviews
Rating 2 - Terrible. 190 out of 1000 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very sketchy area
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel for the price. We had a pleasant experience for our weekend getaway. The front office staff were nice and the room was prepared upon arrival. We had absolutely no issues during our stay and never felt unsafe. Not sure what these reviews are about regarding it being unsafe since it’s literally a gated property and your room key is required to open the gate. The only small issue was the blow dryer in the room didn’t work & the breakfast wasn’t the most amazing- but it was decent. I would recommend staying here if you’re not too bougie with your hotels, traveling doesn’t have to be expensive :)
Stayed 2 nights in Feb 2025

10/10 Excellent

Kelly

Stayed 1 night in Feb 2025

8/10 Good

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. We were only there overnight for an operation the following morning
Stayed 1 night in Feb 2025

6/10 Okay

Brent

Pretty sub standard hotel … nothing special
Stayed 1 night in Feb 2025

10/10 Excellent

greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Dawn

Business traveler
Liked: Staff & service, amenities
The bed was clean and super comfortable, but upon looking around the walls and baseboards need cleaned....there were yellow stains on the walls in the bathrooms so that was a concern....also the light switch covers were dirty....but I was super happy with how quiet it was. No drama, no trauma....very quiet and comfortable....slept great!!!!
Stayed 1 night in Feb 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Adrian

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place was a dump. There were cigarette burns on the sheets. There were people running around and people talking loudly outside. It was a very bad value proposition. I’m never coming back again.
Stayed 1 night in Feb 2025

10/10 Excellent

Darcy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

oscar

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good stay for the money.

It was a good model for the money we paid. The bed was a bit bouncy and the heater was hard to get an accurate temperature. Was clean place and the parking lot was gated.
Stayed 1 night in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Audon

Always enjoy staying there
Stayed 1 night in Feb 2025

10/10 Excellent

Jeremiah

Stayed 1 night in Jan 2025

2/10 Terrible

Shayna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It was difficult to get heat in the room. Changed rooms. Still difficult. Smoke alarm kept going off. It was’ Fixed’ But kept chirping until it was taken out. Not too alarmed But bad practice. Do not show my name.
Stayed 2 nights in Jan 2025

8/10 Good

stephen, FarmingdaleNeedham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cheap with decent heat.left too early for breakfat
Stayed 1 night in Jan 2025

8/10 Good

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The power went out 2 times while i was staying
Stayed 2 nights in Jan 2025

10/10 Excellent

Roger

Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adequate, clean, quiet, but showing age

There was construction going on in the unit directly below us. There seemed to be a lot of vacancy, so why we were placed directly above jack hammering... I don't know. It of course stopped at night, but we were there for medical services and we had family that needed to rest. It is comfortable, has a mini fridge, and adequate climate control. The area was quiet at night. Can't comment on the breakfast as we did not try it. For the price listed on location, I don't think it was worth that - but getting it through a 3rd party it was reasonable. Parking lot is restricted to guests only, room key cards open the gate. Key card reader appeared to have been hit by someone because it was leaning vertically away from where cars enter, making it very difficult to reach without opening your car door - and the gate only stays open a short time. The key reader was on the left as you enter. If anyone trying to get out of the parking lot approaching the gate from inside, you are on the "wrong side" of the road for them to get out, as you try to key your way in. No easy fix for that as the driveway isn't big enough for a center divide for the keycard stand.
Stayed 3 nights in Jan 2025

10/10 Excellent

Roger

Stayed 1 night in Jan 2025