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Crystal Inn Hotel & Suites Salt Lake City

3.0 star property
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Photo gallery for Crystal Inn Hotel & Suites Salt Lake City

Reception
Free daily continental breakfast
Lobby sitting area
Terrace/patio
1 bedroom, premium bedding, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot Tub
  • 24/7 front desk
$141
includes taxes & fees
Sep 29 - Sep 30

Explore the area

View in a map
230 W 500 S, Salt Lake City, UT, 84101
  • Salt Palace Convention Center
    ‪10 min walk‬
  • Delta Center
    ‪15 min walk‬
  • Temple Square
    ‪16 min walk‬
  • Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard King, Jetted Tub, Non Smoking

Standard King, Jetted Tub, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk

Standard King, Jetted Tub, Non Smoking

9.0 out of 10
Wonderful
(31 reviews)
  • 384 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Queen, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Standard Double Queen, Non Smoking

9.0 out of 10
Wonderful
(159 reviews)
  • 384 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Studio, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(67 reviews)
  • 384 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard King with Sofa bed, Non Smoking

Standard King with Sofa bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk

Standard King with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(17 reviews)
  • 384 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 528 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Double Queen, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Family Double Queen, Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • 384 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Large Twin Sofa Bed

View all photos for Executive Suite, 1 King Bed, Jetted Tub, Non Smoking

Jetted tub

Executive Suite, 1 King Bed, Jetted Tub, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 528 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for King Bar, Non Smoking

King Bar, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk

King Bar, Non Smoking

8.4 out of 10
Very good
(28 reviews)
  • 384 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard King, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Standard King, Non Smoking

9.0 out of 10
Wonderful
(66 reviews)
  • 384 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Crystal Inn Hotel & Suites Salt Lake City

3-star hotel in Downtown Salt Lake City
Along with an indoor pool, this smoke-free hotel has a fitness center and a sauna. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour business center, a hot tub, and a business center. Housekeeping is available on request.
Crystal Inn Hotel & Suites Salt Lake City offers 175 accommodations with safes and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

This Salt Lake City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Crystal Inn Hotel & Suites Salt Lake City provides a hot tub, a sauna, and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 2508 square feet (233 square meters) include conference space. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site. Guests can use the health club at a partner property.

Crystal Inn Hotel & Suites Salt Lake City is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6 AM and 9:00 AM and on weekends between 7 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Ski shuttle nearby
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • 2,508 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 116.32 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 55 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day

Property payment types

Important information

Optional extras

  • Pet fee: USD 116.32 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to midnight
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Crystal Inn Hotel Down Town
Crystal Inn Hotel Salt Lake City Down Town
Crystal Salt Lake City Down Town
Crystal Inn Hotel Salt Lake City Downtown
Crystal Inn Hotel & Suites Salt Lake City - Downtown Utah
Crystal Inn Hotel And Suites Salt Lake City - Downtown
Crystal Hotel Salt Lake City
Crystal Inn Hotel
Crystal Salt Lake City Downtown
Crystal Inn Hotel Suites Salt Lake City Down Town

Crystal Inn Hotel & Suites Salt Lake City Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2314 out of 3254 reviews
Rating 8 - Good. 644 out of 3254 reviews
Rating 6 - Okay. 195 out of 3254 reviews
Rating 4 - Poor. 58 out of 3254 reviews
Rating 2 - Terrible. 43 out of 3254 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the shuttle service to the airport and the park and stay option to leave our vehicle there while we travelled.
Stayed 1 night in Apr 2025

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and staff was friendly. Upon check in there was a man discussing his belongings being kept after being kicked out of his room. He was kicked out for having someone in there he should not have according to what I heard. It was off putting to overhear that this
Stayed 1 night in May 2025

10/10 Excellent

Tasha

Liked: Amenities
The staff was very friendly and accommodating. I was a late arrival and loved how I was treated. Breakfast was yummy and my bed was soft.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Stayed 2 nights in May 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Julia

Stayed 1 night in May 2025

10/10 Excellent

Bryant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

James

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good points: pool and good hot breakfast. Bad: inflexible "shuttle service". Picking us up from the airport was fine, but they were unwilling to work with our schedule to drop us off the next day. We had to spend an extra $20 for an Uber. The hotel itself is just ok. The bed was good and so was the shower. For the price you pay, we recommend you look to a nicer hotel chain.
Stayed 1 night in May 2025

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bad Mattresses

The mattresses in the 3rd floor rooms (305 & 307) were not good. They were very soft and uneven. My wife and I resorted to switching are sleeping to putting our heads at the foot of the bed because the foot of the bed was higher than the headboard end. My son in room 307 said he encountered the same issue.
Stayed 1 night in May 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great. Room quiet and clean. Nice to see security in the parking lot.
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room good amenities and great breakfast. Staff was friendly and helpful,
Stayed 1 night in May 2025

6/10 Okay

Alicia

Traveled with family and small children, Traveled with family
Several things like elevators, ice machines, vending machines were all out of order. Waited in line for 20 minutes then had to go eat back in our room
Stayed 1 night in May 2025

6/10 Okay

Matthew

Stayed 1 night in May 2025

10/10 Excellent

Malissa J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Deserves 10/10 stars.
Stayed 2 nights in May 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Kristina

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Always a nice stay

Staff is always helpful. Clean rooms, comfortable beds. Decent breakfast. Will stay again.
Stayed 3 nights in May 2025

10/10 Excellent

Rachelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff.
Stayed 1 night in May 2025

6/10 Okay

Joshua, Idaho Falls

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The television didn't have many channels didn't even offer the local channels for news. Signs posted all over outside about no smoking within 25 feet on multiple occasions staff members were smoking right outside the entrance and exits. Room didn't have hour water. Very disappointed for the price i paid and what was offered
Stayed 2 nights in May 2025

8/10 Good

Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Meli Meli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, shuttle service, Breakfast, friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great time and my wife and i appreciated our time there. We also received a room upgrade which we enjoyed.
Stayed 6 nights in May 2025

8/10 Good

Kendra

Liked: Cleanliness, staff & service, amenities
Very good breakfast buffet! Rooms are clean and space. Adjustable shower head did not work as designed.
Stayed 2 nights in May 2025