2/10 Terrible
Joe
Oct 20, 2024
Disliked: Cleanliness, staff & service, room comfort
Good location if you need to be near the train station. I booked a queen bed and, classic Europe hotel, get the nonsense two twin beds pushed together. I realized later in my Europe trip that the way to get a queen bed is to throw a hissy fit. I don't care if it's requested and not guaranteed for 250-300 euro a night you should be able to book what type of bed you're going to have. Why do you have the small shard of glass across the opening of the shower to keep the water in the shower? Why can't you have a shower curtain in your hotel? When I left my bags at the hotel I requested that my backpack, that had two laptops in it, be put on the floor and not on the comically small top level of the storage closet. The young man who helped me said no, it would be fine and put my back pack up on the small ledge. I said, Absolutely not, put that backpack on the floor and he countered by saying that the floor was for large luggage and I said I didn't care, if that backpack falls to the floor with two laptops in it I'm going to be upset. Eventually he agreed but he did not want to and repeatedly resisted the request. Salzburg is awesome. This hotel and it's room quality and service are not.
Joe
Stayed 1 night in Oct 2024