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Hotel Neutor Express

3.0 star property

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Photo gallery for Hotel Neutor Express

Comfort Double Room, Balcony | Terrace/patio
Comfort Double Room, Balcony | Terrace/patio
Reception
Daily buffet breakfast (EUR 19 per person)
Comfort Double Room, Balcony | In-room safe, desk, free WiFi, bed sheets

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
Neutorstrasse 9, Salzburg, 5020
  • Mozart's Birthplace
    ‪8 min walk‬
  • Salzburg Christmas Market
    ‪10 min walk‬
  • Mirabell Palace and Gardens
    ‪15 min walk‬
  • Salzburg (SZG-W.A. Mozart)
    ‪7 min drive‬

Room options

View all photos for Basic Twin Room

Basic Twin Room | In-room safe, desk, free WiFi, bed sheets

Basic Twin Room

  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Basic Single Room

Basic Single Room | In-room safe, desk, free WiFi, bed sheets

Basic Single Room

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | In-room safe, desk, free WiFi, bed sheets

Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Double Room, Balcony

Comfort Double Room, Balcony | In-room safe, desk, free WiFi, bed sheets

Comfort Double Room, Balcony

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | In-room safe, desk, free WiFi, bed sheets

Junior Suite, Balcony

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Exterior

Am Neutor Hotel Salzburg Zentrum

  • Breakfast available
  • Parking available
  • Business services
  • Bar
3.6 out of 5, Good, (662)
The price is $103
per night
$121 total
includes taxes & fees
Apr 3 - Apr 4
Am Neutor Hotel Salzburg Zentrum

About this property

Hotel Neutor Express

3-star Salzburg hotel, connected to the convention center in Riedenburg
A bar/lounge, a snack bar/deli, and a conference center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and coffee/tea in a common area are onsite.
Hotel Neutor Express offers 45 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. This Salzburg hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. Onsite parking is available (surcharge).

Hotel Neutor Express is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 19 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 19 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Shopping mall

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
The check-in location differs from the property location; go to: [Hotel Neutor Neutorstraße 8.]
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.55 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 per person
  • Self parking fee: EUR 19 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Property Registration Number 50101-000082-2020

Property is also known as

Hotel Neutor Express Salzburg
Neutor Express Salzburg
Neutor Express
Hotel Neutor Express Hotel
Hotel Neutor Express Salzburg
Hotel Neutor Express Hotel Salzburg

Hotel Neutor Express Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 60 out of 318 reviews
Rating 8 - Good. 113 out of 318 reviews
Rating 6 - Okay. 85 out of 318 reviews
Rating 4 - Poor. 42 out of 318 reviews
Rating 2 - Terrible. 18 out of 318 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I know Austria, especially Salzburg, is expensive, but the price I paid for this room was appauling. The room was old, dirty, falling apart and felt like I was living out of a basement or one of those overly exaggerated desperate hotels you see in movies when the main character falls on hard times. The property was in a good location; easily walkable to the centre of Salzburg though the well lit mountain tunnel; thats the only good thing going for it, unfortunately.
Stayed 5 nights in Sep 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Lukka

Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful, clean & well located
The room was clean & tidy but quite basic. Hotel was well located just a 10 minute walk from main tourist spots. Hotel was very reasonably priced and check-in staff were helpful. Breakfast is offered (although I didn’t order it). Perfect stay if you want a cheap and cheerful hotel that is well located
Stayed 3 nights in Oct 2024

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to find no reception and we had to cross a busy road to check in .. the reception staff there were very unfriendly...i told them about the bad reviews and was told "well you booked it". The hotel smelt awful...the lift was very old...my friend was nearly sick due to the smell in her room .. mind was horrendous and the smell turned my stomach....when we complained about the smell we were offered a tin of air-freshner!
Stayed 2 nights in Oct 2024

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
It would be nice if you don't have to cross the street just to check in or talk to the front desk. Front desk even gave me a key card that didn't work so I had to cross the street dragging my heavy luggage and bag to let them know. Had to cross again with my luggage and bag to my actual hotel. Once in my room, I wanted to ask about their breakfast schedule, the room has a telephone but it doesn't work (no dial tone & nothing after dialing the # they indicated). Warning, the shape of their toilet bowl is weird so expect something weird when you take a dump. The drainage in my shower was a bit clogged too. Lastly, when I left, I saw cob webs on the corner carpet under the table. Then I looked closely and saw a big spider. I just hope it didnt bit me while I was asleep. Overall, my stay was okay. The good thing is the hotel is just around 10 minutes walk to cafes and the old town and bust stop is justin front. I just hope they could improve on these issues I've encountered.
Stayed 2 nights in Oct 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Ankit

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Rodrigo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unfriendly receptionist.
Stayed 2 nights in Oct 2024

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness, staff & service
Two levels of pricing and quality. Depending on your style which. I went lower cost but still did well. We don't travel to stay in hotels va adventures.
Stayed 2 nights in Sep 2024

2/10 Terrible

Wing Yiu

Bad smelt
Stayed 3 nights in Sep 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have only given a 4 rating because there was no tea or hot drink making facility in the room. Also it wasn’t clear how to check in as the hotel was on 2 sides of the road.
Stayed 1 night in Sep 2024

6/10 Okay

Gareth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is in a nice location and the room size was very good, but certain things are looking old and need updating especially in bathroom. However my main concern with the hotel was that there was no electricity to entrance area the whole time we were there. They said a thunderstorm had caused this, but 6 days after it was still not fixed and no one was working to fix it. It a shame as the staff were nice and the hotel could be really good.
Stayed 3 nights in Sep 2024

6/10 Okay

Hardeesh, mississauga

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were excellent and very helpful and probably made our stay better. It is in a good location for accessing most things. We only wish there was AC as it was really hot despite the staff best efforts. Rooms were a little dated and small but clean.
Stayed 2 nights in Sep 2024

8/10 Good

Rachel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Martin

Stayed 1 night in Jul 2024

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good option for the Festive guests -highly recommended!
Stayed 2 nights in Jul 2024

10/10 Excellent

rogie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the back of the old town, but u can walk 5mins to the old town where the places to see in salzburg. The rooms are big with balcony but they don't have. Complimentary shampoo, conditioner and lotion which I forgot to bring due to the size when u don't check on luggage.
Stayed 2 nights in Jul 2024

10/10 Excellent

peter

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great room with the large terrace. Friendly receptionist. Very close to the old city. Parking is bit troublesome, but manageable.
Stayed 2 nights in Jul 2024

4/10 Poor

Parker

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Closest and cheapest we could find yet was severely lacking. Right on a busy street which is so loud at night, yet there is no air conditioning so you have to have your windows open to have any air flow. The rooms look like a motel 6. Would recommend just paying more for a hotel that actually has ac and better rooms.
Stayed 1 night in Jul 2024

2/10 Terrible

Raffael

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
The room was absolutely disgusting, the carpet was heavily stained all over with only god knows what. The furniture was falling apart, when I opened the door of the wardrobe it fell off in my had and I narrowly avoided injury. The safe didnt work, the toilet was continually running the whole experience was depressing I can't believe Hotels.com would even consider promoting such a poor establishment. The only saving grace was it's location and friendly staff. Please avoid this place salzburg has so many better hotels to offer.
Stayed 1 night in Jul 2024

8/10 Good

Paula

Liked: Staff & service, property conditions & facilities
The room was basic for what I paid. The shower was very small. I liked that it was close to the downtown area and easily walkable.
Stayed 2 nights in Jul 2024