4/10 Poor
Manuel
Mar 27, 2025
Liked: Property conditions & facilities
At check-in i wasn't informed about having to make a reservation at the only operating restaurant (Las Olas) besides the sub par buffet. I asked 8 times at different times for availability at the restaurant and was told they were full. I passed by the restaurant 3 times and it was half empty. I went in 30 minute intervals, since I was told that people were leaving while others were coming in every 30 minutes. That never happened, and yet my wife and I were never accomodated. Then I find out that it's only open 1 day. Don Pablo and the Italian restaurant were both closed. No snacks at the bar. While you drink, you munch on salty crackers, pretzels and peanuts. All inclusive but Corona beer must be purchased separately. Pillows were kid size and the foam was almost non existing. The music from the main lobby was horrible and loud. Since Dom Pablo and the Italian restaurant are closed, why not use those closed areas to contain the noise? No consideration at all. When I needed my car to go away for the day, i was told that the guy who gets the cars comes later on. I had to go get the car myself. Who am I? I worked 30 years in the Hospitality industry in NYC and Pennsylvania. I was Director of Housekeeping, Director of Front Office, Director of Operations, and lastly a member of Task Force Division. My wife and I are so saddened by our experience in your facility. We haven't visited Samana in 30 years, and we expected to be WOW'd since so much has improved over time. Not so.
Manuel
Stayed 3 nights in Mar 2025
