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Clean rooms, helpful staff, front desk spoke English, and restaurant staff were more than happy to find someone who did if we were having issues communicating. Food was good, pool was clean, very quiet hotel, which is exactly what we were looking for. The pool became more lively in the evenings with kids, but they were respectful and it was always quiet by night time.

First off, the spa has limited hours and was closed the first day I was there; in addition, you have to pay about as much to use the spa as you do to to stay in the hotel. The spa looked really nice, but I never got to experience it. The swimming pool is quite bland with water a bit too cool for my liking and I was afraid to put my head under water for the fact the water wasn't very clear. The food in the restaurant was very good but had the atmosphere was that of a hospital cafeteria--zero character. Even worse, you could not order any alcohol at all on the premises. The big grass area in front of the spa was very nice. The rooms were simple, clean, and without a mini-fridge.The bathroom was big and nice, except for the old shower door that didn't close so all the shower water would go out onto the bathroom floor making it very slippery. I had to dry it with my towels afterwards. What a mess that was. Would I stay there again? I doubt it

Staff was very friendly and helpful, I didn’t like having to ring the door every time for exit/ entry

We had a wonderful stay at Grand Fiest Americana Oxaca hotel and would highly recommend it to anyone visiting Oaxaca. From the moment we arrived, we were impressed by the warm welcome, beautiful surroundings, and exceptional service. The staff were incredibly kind, attentive, and accommodating, always making us feel comfortable and well cared for. Every detail of our stay was handled with genuine hospitality, and their kindness made our experience especially memorable. The hotel itself is beautiful, peaceful, and welcoming, and the location made it easy for us to enjoy our time in Oaxaca. We truly appreciated the wonderful service and the care shown by the entire team. Thank you for making our stay so enjoyable and memorable. We would be very happy to return and would gladly recommend this hotel to family and friends.

The turn down service