4/10 Poor
Melissa
Business traveler, Traveled with family
Mar 10, 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
No Elevator, No washer and dryers
We arrived Wednesday evening and on arrival we were informed that the elevator was broken and the only available rooms were on the 3rd floor. We didn't have the money to leave and go somewhere else ( I had knee surgery so this was also a BIG deal. So for 4 days anytime we wanted anything, we had to go down three flights of stairs. This hotel also only has one ice machine, which was also downstairs. The only water option they had was water fountains next to the ice machine.
I went down to do a load of Landry on Saturday and those too were broken. Two HUGE things were broken. I was already bummed out about the loud clicking noise coming from the vent in our bathroom that NEVER stopped. The carpet had tacks sticking up where it connects to the hard wood floor so we had a towel covering it the entire time as well.
When I confronted the manager I was offered $50!!! WHAT?? I was told that they didn't notify people because they would cancel their reservation and they needed money to keep it running. I was told everything is happening at once, things falling apart, and they can't give me my money back because then they would have to do that to everyone else that complained and they have a business to run. I am disgusted by there resolution. I have gotten corporate involved, so we will see.
Melissa
Stayed 4 nights in Mar 2025