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Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

2.5 star property

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Photo gallery for Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Exterior
1 bedroom, desk, laptop workspace, blackout drapes
Reception
Outdoor pool
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Pool
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
4639 Rittiman Road, San Antonio, TX, 78218
  • Brooke Army Medical Center
    ‪4 min drive‬
  • Frost Bank Center
    ‪8 min drive‬
  • San Antonio Zoo and Aquarium
    ‪11 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking, Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed) | 1 bedroom, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(18 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 306 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Microwave

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking

  • 342 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

About this property

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Hotel in Park Village
Along with an outdoor pool, this hotel has a fitness center and coffee/tea in a common area. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers 54 accommodations with iPod docking stations and MP3 docking stations. 42-inch Smart televisions come with premium digital channels, first-run movies, and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center features an outdoor pool and a fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center has designated areas for smoking.

A complimentary self-serve breakfast is served each morning between 5:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 5:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • First-run movies
  • iPod dock
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 16 and younger are not allowed at this property; All guests older than 16 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Children 16 years old and younger are not permitted at this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Best Western Windsor Pointe at&t Center
Best Western Windsor Pointe at&t Center San Antonio
Best Western Windsor Pointe Hotel at&t Center
Best Western Windsor Pointe Hotel at&t Center San Antonio
Best Western Windsor Pointe Hotel Suites at t Center
Windsor Pointe at&t Center An
Best Western Windsor Pointe Hotel Suites at t Center
Best Western Windsor Pointe Hotel Suites Frost Bank Center

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 250 out of 694 reviews
Rating 8 - Good. 184 out of 694 reviews
Rating 6 - Okay. 134 out of 694 reviews
Rating 4 - Poor. 56 out of 694 reviews
Rating 2 - Terrible. 70 out of 694 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

frederic

Stayed 2 nights in Apr 2025

10/10 Excellent

OLAYINKA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Winyfer

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Amenities
hotel is located in a not so safe area. first night there was a huge roach chilling in the tub which gave me a heart attack when i was about to shower lol, room was okay just a bit dusty. staff at the front was the best part of the hotel ( the gentleman with dreads service was outstanding!) , breakfast was probably 4/10. it was a quiet for the most part too.
Stayed 2 nights in Apr 2025

2/10 Terrible

Renae

Liked: Amenities
We were there 2 hours ahead of check in time at 3 and they stated no clean rooms but if we paid an extra $30 they would check us in. We stated no. We sat for an hour, watched cleaning ladies leave and we asked again and they again stated no rooms clean and the extra $30. We stated no again. It is now 2:45. We asked again, still no rooms clean and $30. A few words were said like if we gave you $30 magically a room would be clean. No answer. We asked to talked to someone in charge. We talked to owner over the phone and again no rooms clean and $30. He wouldn’t even listen. At 2:50 still no room clean. We said we were going to leave a bad review and he asked us to leave. We absolutely did. The owner had his worker in tears. I very highly recommend you never stay here!!!! Besides the customer bathroom was very very filthy, and with no paper supplies.
Stayed 2 nights in Apr 2025

2/10 Terrible

Gearabel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I mixed up the dates of when i was going to stay there. I reached out within 24hours to see if i can arrange the dates. They said no and kept my money anyways. What a horrible way to do business. People are human and mistakes can be made. Instead of being money hungry, how about you show some grace.
Stayed 1 night in Apr 2025

2/10 Terrible

Anna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator does not work on the first floor, you have to take stairs to 2nd floor to use it for upper levels. No WiFi on the 4th floor, was informed that the router was going to be reset and it never worked for 5 days. Breakfast is old, coffee machine did not always work, same food daily that is reheated each morning. Horrible stay, horrible quality!

2/10 Terrible

Jesus

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything about it. It smelled bad. Old dated furniture and plumbing. Fire alarm broken also had broken lamps. Needs to be torn down and start new. It’s was the worst experience I’ve ever had at a hotel. If I was associated with Best Western, I would be embarrassed to have this hotel. Words can’t do justice to how bad this hotel is.
Stayed 1 night in Apr 2025

4/10 Poor

Manuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The elevator is broken and we are on the 4th floor so it’s a hassle getting up there but it works to come down. The AC in the hallways don’t work so it’s really hot in the hallways
Stayed 1 night in Mar 2025

10/10 Excellent

Yazmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Chandra

Stayed 1 night in Mar 2025

2/10 Terrible

Deyanira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I entered the room late from visiting the army base... Room provided was in bad shape, one of the curtain panels had red stains & the other one was missing. There was significant water damage to the bathroom celling and it was visible they tried to patch the leak damage (unsuccessfully). I ended up taking pictures and showing the front desk in the AM; I was told maintenance would take a look & nothing was done about it.
Stayed 2 nights in Mar 2025

8/10 Good

Efe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2025

6/10 Okay

anil

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Ariana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay beds were really comfortable, room was really clean
Stayed 2 nights in Mar 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jesse at the front desk was awesome. Very friendly!
Stayed 1 night in Mar 2025

4/10 Poor

Ana

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Upon arrival, it all seem right. When we got to the suite the bathroom door wouldn’t close, the phone wasn’t working, the curtain was not properly hung, and the ironing board was broken. Breakfast wasn’t all that, they had the usual but they did have decaf and caffeinated coffee. At one point, I thought it wasn’t BW because the coffee cups were Dixie cups. One good things the King bed in the suite was very comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Osafona

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2024

10/10 Excellent

Oralia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You had a lot of restaurants nearby.
Stayed 1 night in Feb 2025

6/10 Okay

Kim

Business traveler
Liked: Cleanliness
Stayed 3 nights in Feb 2025

10/10 Excellent

Daniel

A little dated but met my needs.
Stayed 1 night in Feb 2025

4/10 Poor

timothy

Business traveler
Disliked: Amenities, property conditions & facilities
Bubb
Stayed 5 nights in Feb 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

8/10 Good

Priscella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

It’s a nice hotel for the price.

It’s a nice hotel for the price. I woke up with my back hurting every day so I wish the beds would be better. The rooms are roomy and everything worked great. They did however only come make our bed one time when we were there. We were there for three days.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025