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Hilton Garden Inn San Antonio At The Rim

3.0 star property

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Photo gallery for Hilton Garden Inn San Antonio At The Rim

Exterior
Premium bedding, pillowtop beds, in-room safe, desk
Terrace/patio
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Breakfast available
  • Bar
  • Pool
  • Pet friendly

Explore the area

Map
5730 Rim Pass, San Antonio, TX, 78257
  • The Rim Shopping Center
    ‪13 min walk‬
  • Six Flags Fiesta Texas
    ‪20 min walk‬
  • La Cantera Golf Club
    ‪3 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, Accessible, Non Smoking

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Drinks & Snacks)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Drinks & Snacks)

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Impaired)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing Impaired)

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 366 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub

  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Garden Inn San Antonio At The Rim

3-star hotel in La Cantera District
This hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas, a free area shuttle, and a free theme park shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hilton Garden Inn San Antonio At The Rim offers 137 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Garden Inn San Antonio At The Rim features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 3-star property offers access to a 24-hour business center and 4 meeting rooms. Event facilities measuring 3988 square feet (370 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. An area shuttle within 5 mi and a theme park shuttle are complimentary for guests. Onsite parking is available (surcharge).

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 5 mi
  • Free theme park shuttle
  • Self parking on site (USD 10 per night; includes in/out privileges)
  • Extended parking on site (USD 10 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • Gym
  • Outdoor pool
  • Wine tours

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • Free theme park shuttle
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference center (3,988 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 6 floors
  • Banquet hall
  • Built in 2015

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15.95 for adults and USD 10.95 for children
  • Self parking fee: USD 10 per night (in/out privileges)
  • Extended parking fee: USD 10 per night
  • Pet fee: USD 75.00 per pet, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The seasonal pool will be open from January to December
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn San Antonio Rim Hotel
Hilton Garden Inn Rim Hotel
Hilton Garden Inn San Antonio Rim
Hilton Garden Inn Rim

Hilton Garden Inn San Antonio At The Rim Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 504 out of 1001 reviews
Rating 8 - Good. 198 out of 1001 reviews
Rating 6 - Okay. 118 out of 1001 reviews
Rating 4 - Poor. 88 out of 1001 reviews
Rating 2 - Terrible. 93 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Liked: Property conditions & facilities
Clean, very helpful staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Leslie

Stayed 1 night in Oct 2024

10/10 Excellent

Colleen

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Stacey

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This place is old and could use a good cleaning
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Benjermin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good but shouldn't have to pay for parking to just park in a regular parking lot. If it was a garage sure
Stayed 1 night in Nov 2024

2/10 Terrible

Debra

Stayed 2 nights in Sep 2024

10/10 Excellent

Victoria m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a Friday and Saturday reservation. Called hotel that I would be arriving late. It’s all prepaid. Arrived Saturday and manager stated she had no reservations for my name and basically ran us off. Never offered a solution or a room. Walked across the street and got a room at the Marriot. In process of getting a partial refund.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, comfortable room with easy access to parking. Be advised that parking is not free. It's about $10/night , but easy to pay. The property is very nice and convenient to The Ron, La Cantera Shops and I-10. Very nice place!
Stayed 1 night in Nov 2024

6/10 Okay

Jorge

Stayed 2 nights in Oct 2024

10/10 Excellent

Russell

Liked: Staff & service, amenities, property conditions & facilities
There a lot going on in that area food movies n minutes from six flags
Stayed 2 nights in Nov 2024

8/10 Good

Amanda

Stayed 1 night in Nov 2024

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, property conditions & facilities
They should not charge for parking.
Stayed 1 night in Nov 2024

10/10 Excellent

Raghad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaden was very nice and very professional helpful Thank you so much for a great service
Stayed 2 nights in Oct 2024

6/10 Okay

Diana

Traveled with family
Liked: Cleanliness, property conditions & facilities
I thought we were getting free breakfast! I always get free breakfast in all my hotel selections ! Will look for another hotel next time.
Stayed 1 night in Nov 2024

2/10 Terrible

Jesus, Brownsville

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely disappointed with the hotel’ room conditions. Keys were not able to open. They had to force the sort for me and my wife to enter the room. They promised will fix it. We stayed out from the hotel for 12 hours and to my return and tried to op n the door, was not fixed yet….Worst Hilton Garden hotel located at the RiIM. San Antonio.
Stayed 2 nights in Nov 2024

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service.
Stayed 1 night in Nov 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient because we came down for my wife’s birthday and celebrated at six flags
Stayed 1 night in Nov 2024

10/10 Excellent

Luisa

Traveled with partner
Liked: Cleanliness, amenities
Cleanses of the facility
Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience staying at the Hilton Garden Inn at the Rim in San Antonio,Texas. Andrea at the front desk was very accommodating and gave us a first floor room close to the side door so that we can take our dog out when needed. It was an easy in and out operation. Also Sofia from housekeeping did a great job at keeping the supply of fresh towels and toiletries every time we asked for them. All of the staff at this hotel has a good attitude. I recommend this hotel and I would stay here again. L.H from Brownsville,Tx
Stayed 3 nights in Oct 2024

6/10 Okay

Burke

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is showing its age. Ripped carpets, scratched walls and poor craftsmanship. There was literally an electrical nut wrapped in tape shoved into the shower head. Keys kept getting deprogrammed and had to go to the front desk to get back into the room. You have to pay for parking in the parking g lot built specifically for the property and breakfast is not included and overpriced. If you just need a place to sleep it’s fine. If you’re looking for a nice hotel. This isn’t it.
Stayed 2 nights in Oct 2024

8/10 Good

Isabel

Stayed 1 night in Oct 2024

10/10 Excellent

victor

Stayed 2 nights in Oct 2024

2/10 Terrible

Imelda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible costumer service and unclean
Do not stay at this hotel or use hotels.com for that matter. Save your money and book directly with the hotel. To start off, I was charged for two rooms and only given one. A family of 6 was forced in one small room with 2 beds, and they’re telling me no refund is available to me due to policy. A policy that shouldn’t apply because it was their mistake. Not mine. I showed up to my reservation. They’re playing the blaming game with each other and as a result I’m the one that was penalized. Not once did the manager apologize for their mistake. While I was there two other guests were heard arguing about the same thing. They take your money but do not provide the service. They are dishonest. The rooms are in bad condition and the floors are discussing. The two nights I stayed There no one mopped and there was dog urine in the elevators. Worse stay ever!
Stayed 2 nights in Oct 2024