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Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

Welcome to our reception area, where friendly staff are available to assist with check-in and answer any questions about hotel amenities and services.
Relax by the pool surrounded by lounge chairs and tables.
Cozy retreat with a compact layout, featuring a bed, sofa, and kitchenette.
Enjoy a diverse spread of international cuisine at our buffet, featuring multiple serving stations with clearly labeled options.
Welcome to the Holiday Inn Express & Suites, featuring a grand entrance with a covered area supported by columns.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Laundry
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Gym

Explore the area

Map
102 Spencer Lane, San Antonio, TX, 78201
  • North Star Mall
    ‪7 min drive‬
  • San Antonio Zoo and Aquarium
    ‪7 min drive‬
  • River Walk
    ‪7 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications Accessible)

8.0 out of 10
Very good
(3 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, desk, soundproofing, iron/ironing board

Standard Room

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, desk, soundproofing, iron/ironing board

Suite, 2 Queen Beds

7.6 out of 10
Good
(5 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, desk, soundproofing, iron/ironing board

Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(17 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

1 bedroom, desk, soundproofing, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, desk, soundproofing, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Comm, Accessible Tub)

Suite, 1 King Bed with Sofa bed, Accessible (Comm, Accessible Tub) | 1 bedroom, desk, soundproofing, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible (Comm, Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
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The price is $108 total
includes taxes & fees
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About this property

Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

San Antonio hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG offers 80 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG features an outdoor pool and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities consist of a business center and a meeting room. This business-friendly hotel also offers tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary uncovered self parking is available on site.

Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Reusable coffee/tea filters
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 25.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel San Antonio-Medical Area
Holiday Inn Express San Antonio-Medical Area
Holiday Inn Express Suites San Antonio NW Medical Area
Holiday Inn Express Suites San Antonio NW Medical Area by IHG

Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 360 out of 1001 reviews
Rating 8 - Good. 293 out of 1001 reviews
Rating 6 - Okay. 153 out of 1001 reviews
Rating 4 - Poor. 95 out of 1001 reviews
Rating 2 - Terrible. 100 out of 1001 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Robert

Stayed 1 night in Mar 2025

2/10 Terrible

Staci

Traveled with family and small children
Disliked: Amenities
Air conditioner didn’t work right so it was hot in the room the second day the lights wouldn’t turn on so I had to go talk to the front desk and they said the breaker trips so I had to wait for them to flip the breaker to have lights on in there It wasn’t a very good stay.
Stayed 3 nights in Mar 2025

2/10 Terrible

Liliana

Traveled with family and small children, Traveled with family
Disliked: Amenities
Slow running water on bath tub. Poor cleaning in the rooms and worst on halls and common areas. Pool dirty and not ready to be used
Stayed 3 nights in Mar 2025

10/10 Excellent

Lorenzo

Stayed 2 nights in Mar 2025

10/10 Excellent

Hector Daniel

Stayed 3 nights in Mar 2025

10/10 Excellent

Julie

Stayed 1 night in Mar 2025

2/10 Terrible

Calli

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets and bedding were disgusting and definitely hadn’t been washed. The front desk guy was rude and not helpful
Stayed 1 night in Mar 2025

10/10 Excellent

Jesus

Stayed 2 nights in Feb 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

lourdes

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Area
Stayed 1 night in Mar 2025

8/10 Good

Jose de Dios

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Mar 2025

8/10 Good

Jakir husen

Stayed 1 night in Mar 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolute amazing.
Stayed 1 night in Mar 2025

6/10 Okay

Tasha

Stayed 2 nights in Mar 2025

10/10 Excellent

Cody

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Scott

Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Autumn

Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Very Dirty and Ran Down

Holiday Inn Express is one of my normal go-to's when booking hotels mainly because I know exactly what I'm getting because of consistency in the brand. However this location is completely ran down and not up to the standards that the brand is known for. The service was amazing however but the hotel itself is definitely lacking...I would not stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Autumn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Guy

Traveled with group

No TV

The TV didn’t work
Stayed 1 night in Jan 2025