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Holiday Inn San Antonio Northwest, an IHG Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn San Antonio Northwest, an IHG Hotel

Exterior
Property amenity
Exterior
Lobby sitting area
Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
5535 University Heights Blvd., San Antonio, TX, 78249
  • Crystal Ice Palace
    ‪16 min walk‬
  • University of Texas at San Antonio
    ‪3 min drive‬
  • Huebner Oaks
    ‪4 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Transfer Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications, Transfer Shower)

  • 353 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • 353 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Jetted Tub (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible, Jetted Tub (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

  • 454 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • 454 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Transfer Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications, Transfer Shower)

  • 353 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (Communications)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • 454 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

  • 353 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 353 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

  • 353 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

  • 353 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn San Antonio Northwest, an IHG Hotel

3-star hotel in Northwest Side
This hotel features an outdoor pool, a 24-hour fitness center, and coffee/tea in a common area. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn San Antonio Northwest, an IHG Hotel offers 122 accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn San Antonio Northwest, an IHG Hotel features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a business center and 3 meeting rooms. Event facilities measuring 2400 square feet (223 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Complimentary uncovered self parking is available on site.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 to 12.95 per person
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Bicycle tours
  • Designer stores
  • Outdoor pool
  • Shopping mall
  • TV in common areas
  • Wine tours

Family friendly

  • Children's games
  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,400 square feet of conference space
  • 3 meeting rooms
  • Business center
  • Computer station

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (62 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Communal living room
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Meal delivery service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 to 12.95 for adults, and USD 0 to 0 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel San Antonio Northwest
Holiday Inn San Antonio Northwest
Holiday Inn San Antonio Northwest Hotel
Inn San Antonio west Hotel
San Antonio Northwest, An Ihg
Holiday Inn San Antonio Northwest
Holiday Inn San Antonio Northwest an IHG Hotel
Holiday Inn San Antonio Northwest, an IHG Hotel Hotel
Holiday Inn San Antonio Northwest, an IHG Hotel San Antonio

Holiday Inn San Antonio Northwest, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1003 reviews" "
Rating 8 - Good. 228 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Stayed 2 nights in Sep 2024

6/10 Okay

William

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Donald

Liked: Cleanliness, room comfort
No free breakfast.
Stayed 1 night in Sep 2024

8/10 Good

debbie

Liked: Cleanliness, amenities, property conditions & facilities
Room was cool . No smart tv. 3 lightbulbs out
Stayed 1 night in Sep 2024

6/10 Okay

Gustavo

Business traveler
Liked: Amenities
Disliked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Zach

Liked: Property conditions & facilities
Location is good, easy access to interstate, shopping, and food. Cleanliness was not that great, with dead crickets in the bathroom and hallways filthy. Otherwise no problems.
Stayed 2 nights in Sep 2024

8/10 Good

Gloria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fast checking. Clean room. Everything in working order. Comfortable bed and spacious rooms. Good breakfast. Overall, a great stay.
Stayed 1 night in Sep 2024

2/10 Terrible

yuliana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our pickup truck was broken into, I didn’t read the reviews before booking apparently it happens regularly. DO NOT TRUST this property as it seemed safe to us with the extra cameras in the parking lot. If this happens regularly you would think they would hire a security guard to patrol the parking, at the least through out the night. The room vents had mold and dirt all around them. Never again will I stay at this property.
Stayed 1 night in Sep 2024

10/10 Excellent

Dora

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine except the shower had a used bar soap.
Stayed 1 night in Sep 2024

8/10 Good

Chika

Traveled with family
Liked: Cleanliness, room comfort
This hotel is good for short periods. The rooms were good but small, especially for more than one person. For some reason, there is not enough lights in the room, but there are reading lights on the beds. Breakfast is available for a surcharge, but it's plentiful and really good. The staff are also very helpful, nice, friendly and professional. So, overall a good place to stay. I would recommend it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous and checked us in quickly. The rroms were nice, updated, and clean
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Emmanuel, Brownsville

Traveled with partner
Disliked: Property conditions & facilities
The hotel overall seemed in dire need of repair. Broken tiles on restroom floor. Carpet in halls extremely stained. Remote for TV not functioning well. Tissue box looked old. No hand soap... front staff was accommodating for condition of hotel. Hotel building needs some maintenance and attention.
Stayed 1 night in Aug 2024

10/10 Excellent

Shandilya, Cedar park

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, very courteous and supportive. Amazing breakfast options, in the heart of the city and dining and transport options in walking distance
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Location isn't great
The property was located in an area that has a lot of homeless nearby, it was concerning. The pool was really not well taken care of, paint peeling, dirty and not at all inviting. The room itself was clean but several items were broken or missing. There was a plate missing on the wall with exposed wires and some of the light switches on the bedside reading lamps were missing. Overall the room was fine but I do not recommend the area for women/children.
Stayed 1 night in Aug 2024

2/10 Terrible

Jazmin

Traveled with family
Liked: Room comfort
Do Not Stay Here
I would not stay here again. It’s right next door to a very busy WalMart. I recommend asking for a copy of their incident reports for the last 12 months before staying here. Although we strategically parked by the entrance of the parking lot in the direction of the cameras our truck was broken into. We paid extra for a nicer hotel due to safety and security reasons. Staying at this hotel cost us a nightly room rate, the cost of a new window with a full day wasted repairing the window. After speaking to the General Manager he offered a discount on our next stay at their hotel.
Stayed 1 night in Aug 2024

2/10 Terrible

Julie

Traveled with family
Stayed 1 night in Aug 2024

10/10 Excellent

antonio

Traveled with family
Liked: Cleanliness, room comfort
Confortable para viajes cortos .
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Bobby

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jenifer

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jenifer

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, room comfort
Excellent
Stayed 1 night in Jul 2024

10/10 Excellent

Gloria

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Yamil

Stayed 1 night in Jul 2024