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Quality Inn & Suites I-35 near Frost Bank Center

3.5 star property

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Photo gallery for Quality Inn & Suites I-35 near Frost Bank Center

Lobby
Lobby
Outdoor pool, sun loungers
Premium bedding, pillowtop beds, in-room safe, desk
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Room service
$60
includes taxes & fees
Nov 18 - Nov 19

Explore the area

View in a map
3817 North PanAm Expressway, San Antonio, TX, 78219
  • Place, Brooke Army Medical Center
    ‪14 min walk‬
  • Place, Frost Bank Center
    ‪4 min drive‬
  • Place, San Antonio Zoo and Aquarium
    ‪8 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(17 reviews)
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Suite, Multiple Beds, Non Smoking

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Double Beds, Accessible, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Room, 1 King Bed, Accessible, Non Smoking | Pillowtop beds, desk, blackout drapes, iron/ironing board
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About this property

Quality Inn & Suites I-35 near Frost Bank Center

3.5-star hotel in Arena District
An outdoor pool, a fitness center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Quality Inn & Suites I-35 near Frost Bank Center offers 62 accommodations with video-game consoles and safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn & Suites I-35 near Frost Bank Center features an outdoor pool and a fitness center. Wireless Internet access is complimentary. Business-related amenities at this 3.5-star property consist of a business center and a meeting room. A complimentary breakfast is offered. This business-friendly hotel also offers barbecue grills, a vending machine, and multilingual staff. Complimentary uncovered self parking is available on site.

Quality Inn & Suites I-35 near Frost Bank Center has designated areas for smoking.

Guests are offered a complimentary continental breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.00 per night
Cribs (infant beds) are available for USD 15.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per day

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.00 per night
  • Rollaway bed fee: USD 15.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Howard Johnson Inn San Antonio
Howard Johnson San Antonio
Howard Johnson Inn San Antonio AT&T Center
Howard Johnson Inn AT&T Center
Howard Johnson San Antonio AT&T Center
Howard Johnson AT&T Center
Quality Inn San Antonio
Quality San Antonio
Quality Inn Suites I 35 near ATT Center
Quality Inn Suites I 35 near Frost Bank Center
Quality Inn & Suites I-35 near Frost Bank Center Hotel
Quality Inn & Suites I-35 near Frost Bank Center San Antonio

Reviews

Quality Inn & Suites I-35 near Frost Bank Center Reviews

7.0

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 355 out of 982 reviews
Rating 8 - Good. 195 out of 982 reviews
Rating 6 - Okay. 138 out of 982 reviews
Rating 4 - Poor. 114 out of 982 reviews
Rating 2 - Terrible. 180 out of 982 reviews

Reviews

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with clean, spacious rooms and friendly staff—makes for a smooth and relaxing stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable rates for what you get. Room was clean, and the air conditioning worked perfectly in the Texas heat.
Stayed 3 nights in Jul 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the front desk was very polite and helpful. The room was clean, with fresh towels and good Wi-Fi.
Stayed 1 night in Jul 2025

4/10 Poor

Phaedra

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The bed was good. We had to up grade our room in order to have a working AC in July. I found that to be really un acceptable. We had stayed here about 5 years ago and it was much nicer. I will not be returning.
Stayed 1 night in Jul 2025

4/10 Poor

Gerardo, Fort Worth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the rooms stink to humidity, as soon as you step outside you room on the hallway it was super hot like they turn the whole ac off
Stayed 1 night in Jul 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to major highways, which made getting around the city simple. Decent breakfast and friendly staff.
Stayed 1 night in Jul 2025

4/10 Poor

Jesus

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

LOOK ELSEWHERE

After looking at reviews, I assumed this was a decent place to stay. I was wrong. I knew this wasn’t going to be a 5 star hotel, but wow. Once I checked in, I came to realize there was no elevator. Once I got up to the floor, the hallway reeked a musty odor and was hot due to no AC. Once I entered the room, it was HOT! They had the AC off. I get they’re probably trying to save $, but when it’s 90+ degrees in Texas, you need that AC on so customers can enter a comfortable environment. It took HOURS for the AC to cool the room. Due to the AC being off, the room also had a musty smell which affected my asthma, now I am sick. As for the cleanliness, not the best. Drywall was cracking throughout entire room. One chair in living area was broken. Living room area could not be used because AC from bedroom would not cool it enough; so much for paying extra for the suite. Once room finally cooled, that musty odor remained. Only one roll of toilet paper was provided, AND IT WAS ALREADY UNROLLED/PREVIOUSLY IN USE. Couldn’t even get a brand new roll, ridiculous! Buttons for tv remote were also difficult to make work. Overall, very disappointing experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind and welcoming. The room had everything we needed and smelled fresh.
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

THANH

Stayed 1 night in Jul 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Aganetha

Stayed 1 night in Jul 2025

10/10 Excellent

Khristal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación para la graduación de airfoce
Stayed 5 nights in Jul 2025

10/10 Excellent

Cleon

Liked: Cleanliness, staff & service, property conditions & facilities
The service for our five days was good,the cleaning lady doesn’t speak much English but she see to it that we always have clean towels,toiletries and garbage out even though we denied service , the front desk is on top of everything, there was a little problem in my bathroom as soon as I point it out my room was change , I put a 4 for property condition because the gym really need a a/c it’s too hot or the a/c need to be fixed, my kids love the pool when we get there we realize the pool need cleaning but it did clean the next day, breakfast provided which is a plus, we were there for a graduation and it was just 9 minutes to fort Sam and 6 minutes coming back
Stayed 5 nights in Jul 2025

2/10 Terrible

Calvin

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, property conditions & facilities
The beds were not clean. The sheets had stains on them and there were hair in the beds, I was shown 6 rooms and they could not show me one bed that was clean. For a total of 8 beds. Now they are refusing to refund my money. I guess they do not understand it is there responsibility to provide a clean room
Stayed 1 night in Jul 2025

10/10 Excellent

John

Stayed 1 night in Jul 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A welcome box…

The check in & out process was fantastic they even give a little welcome box with a couple snacks and an arm deodorant which was neat and something no hotel has ever done. The facility and room was clean. Never made it to breakfast so can’t comment on that. The hotel is quiet, well lit and safe. The only 2 negatives is that the room had a seriously horrible musty smell and could use something to help absorb the moisture in the room to end that smell. Also, the fact that the pool was extremely cloudy & dirty which was a huge disappointment as my kiddo was looking forward to swimming. I think that if these two concerns were fixed it would be a great hotel to stay at.
Stayed 2 nights in Jun 2025

8/10 Good

Kosi

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

James, Orange Grove

Stayed 1 night in Jun 2025

6/10 Okay

David

Disliked: Property conditions & facilities
My first room the TV didn’t work. The phone didn’t work. They had to change me to another room after that it was just fair.
Stayed 1 night in Jun 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a ladies pair of underwear hanging on the door knob. There were in the wall. There was questionable stains on the furniture. The TV was not working.
Stayed 1 night in Jun 2025

8/10 Good

Terrence

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Jun 2025

2/10 Terrible

Braden

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
the power was off and no staff available. Waited over 30 minutes for a person to help me
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jun 2025

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was old , the room duty, I didn't recommended.
Stayed 1 night in Jun 2025