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Red Roof PLUS+ San Antonio Northeast

2.5 star property

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Photo gallery for Red Roof PLUS+ San Antonio Northeast

Desk, blackout drapes, free WiFi, bed sheets
Laundry room
Exterior
Reception
Desk, blackout drapes, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
11526 IH 35 N, San Antonio, TX, 78233
  • Morgan's Wonderland
    ‪4 min drive‬
  • Randolph Air Force Base
    ‪8 min drive‬
  • Joint Base San Antonio
    ‪8 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible (Smoke Free)

Desk, blackout drapes, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Accessible (Smoke Free)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Bed&Snack, Smoke Free, Roll-In Shower)

Desk, blackout drapes, free WiFi, bed sheets

Premium Room, 1 King Bed, Accessible (Bed&Snack, Smoke Free, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 2 Queen Beds (Upgraded Bedding & Snack, Smoke Free) | Desk, blackout drapes, free WiFi, bed sheets

Premium Room, 2 Queen Beds (Upgraded Bedding & Snack, Smoke Free)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Smoke Free)

Desk, blackout drapes, free WiFi, bed sheets

Superior Room, 1 King Bed (Smoke Free)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Smoke Free)

Desk, blackout drapes, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds (Smoke Free)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

Desk, blackout drapes, free WiFi, bed sheets

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Smoke Free)

Desk, blackout drapes, free WiFi, bed sheets

Deluxe Room, 1 King Bed (Smoke Free)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Smoke Free, Roll-in Shower)

Desk, blackout drapes, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds, Accessible (Smoke Free, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

SureStay Plus Hotel by Best Western San Antonio North

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.5 out of 5, Good, (987)
The price is $59
per night
$69 total
includes taxes & fees
Apr 14 - Apr 15
SureStay Plus Hotel by Best Western San Antonio North

About this property

Red Roof PLUS+ San Antonio Northeast

San Antonio hotel with free in-room WiFi
Along with coffee/tea in a common area, this smoke-free hotel has laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include ATM/banking services and a vending machine.
Red Roof PLUS+ San Antonio Northeast offers 57 accommodations with coffee/tea makers and complimentary toiletries. 50-inch flat-screen televisions come with premium cable channels.

This San Antonio hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Red Roof PLUS+ San Antonio Northeast features a vending machine, coffee/tea in a common area, and laundry facilities. Wired and wireless Internet access is complimentary. Onsite self parking is complimentary. A total renovation of this property was completed in February 2024.

Red Roof PLUS+ San Antonio Northeast is a smoke-free property.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 2010
  • Renovated entire property - February 2024
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night (maximum USD 105 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

This property does not have elevators

Property is also known as

Comfort Suites North Ih 35 Hotel
Comfort Suites North Ih 35 Hotel San Antonio
Comfort Suites North Ih 35 San Antonio
Quality Suites North IH 35
Red Roof PLUS+ San Antonio Northeast Hotel
Red Roof PLUS+ San Antonio Northeast San Antonio
Red Roof PLUS+ San Antonio Northeast Hotel San Antonio

Red Roof PLUS+ San Antonio Northeast Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 109 out of 232 reviews
Rating 8 - Good. 39 out of 232 reviews
Rating 6 - Okay. 37 out of 232 reviews
Rating 4 - Poor. 16 out of 232 reviews
Rating 2 - Terrible. 31 out of 232 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jareth

Stayed 1 night in Dec 2024

4/10 Poor

Gary

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The front desk staff was very friendly & the check in process was quick. I was told at check in that the elevator was not working. My room was in the 3rd floor. I asked if any lower floor rooms were available, there were none. The parking lot was largely empty during our stay although I know that's not necessarily a reflection of how booked the property is. The bedding appeared to be dirty & the bathroom appeared to have been only lightly cleaned. I will not plan to stay at this property again.
Stayed 1 night in Dec 2024

10/10 Excellent

Barrett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jilllian

Stayed 2 nights in Nov 2024

6/10 Okay

Dora

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Elevator was broken, the vending machine was broken. There was nothing to buy to eat in the hotel. There was no shampoo or conditioner.
Stayed 1 night in Dec 2024

8/10 Good

Humberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Antonio Red Roof
We liked the fact that it was clean and in a good location.
Stayed 1 night in Dec 2024

6/10 Okay

James

Business traveler
Recent spray for pests and the fumes were strong and lingered on the property.
Stayed 2 nights in Dec 2024

10/10 Excellent

Reginald

Stayed 1 night in Dec 2024

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Very new, still working on the restaurant area
Stayed 1 night in Dec 2024

2/10 Terrible

Jahlissa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this location, and unfortunately, it did not improve my experience. On my first stay, I encountered an unwelcoming front desk representative who didn’t offer any information about the property. After checking me in, he informed me that the elevator was out of service, which was inconvenient given that I had just flown in with a large suitcase and bag. On the day of checkout, the same representative knocked aggressively on my door well before the 11 AM checkout time, rushing me out for housekeeping. I decided to give the property a second chance, hoping that the first experience was a fluke or that the representative was just having a bad day. However, my second stay mirrored the first. After arriving past 1 AM and ringing the bell, I waited several minutes before the same representative let me in, clearly just waking up. His greeting was curt, asking only for my ID and credit card, and once again, he informed me the elevator was out of service—disappointing, especially given I had luggage. The next morning, I found the towels and sheets in my room stained. I didn’t want to ask for replacements due to the representative’s attitude. Overall, I won't be returning to this location. The lack of customer service and the repeated issues with the elevator and room cleanliness left me disappointed.
Stayed 1 night in Oct 2024

4/10 Poor

Jahlissa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this location, and unfortunately, it did not improve my experience. On my first stay, I encountered an unwelcoming front desk representative who didn’t offer any information about the property. After checking me in, he informed me that the elevator was out of service, which was inconvenient given that I had just flown in with a large suitcase and bag. On the day of checkout, the same representative knocked aggressively on my door well before the 11 AM checkout time, rushing me out for housekeeping. I decided to give the property a second chance, hoping that the first experience was a fluke or that the representative was just having a bad day. However, my second stay mirrored the first. After arriving past 1 AM and ringing the bell, I waited several minutes before the same representative let me in, clearly just waking up. His greeting was curt, asking only for my ID and credit card, and once again, he informed me the elevator was out of service—disappointing, especially given I had luggage. The next morning, I found the towels and sheets in my room stained. I didn’t want to ask for replacements due to the representative’s attitude. Overall, I won't be returning to this location. The lack of customer service and the repeated issues with the elevator and room cleanliness left me disappointed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall our stay was great. I loved the room amenities and layout. The only thing i would change is the bed base. It was very loud.
Stayed 1 night in Dec 2024

2/10 Terrible

Dominique

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Gentries

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Roger

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Seemingly newly built, the entire building was empty and the elevator wasn't working. Getting a staff member to answer questions was near impossible and it felt like we were inconveniencing people when trying to get help.
Stayed 1 night in Nov 2024

8/10 Good

Luis

Stayed 1 night in Nov 2024

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a nice hotel. Manager comes off slightly rude.
Stayed 2 nights in Nov 2024

2/10 Terrible

Xiaodong

Disliked: Staff & service, property conditions & facilities
The front staff had bad attitude and facility was not running in even normal condition.
Stayed 1 night in Nov 2024

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness
There are more and better options
I booked this hotel because it was past 10pm and I had no other option. It is overpriced for what it is. As of November 2024 the elevator is still out of service, so keep that in mind because they dont tell you until you've already checking in and we were given a room in 3rd floor...There is no iron in the room, i requested 1 and was asked to veing it back as soon as i was done, so maybe they have 1 iron for the whole hotel? The room was spacious, the bed room was comfortable but i noticed some red/orange faded stains in several of the pillow covers. I kept the ones that didnt have the stains. Other than that, it was clean. Would i stay here again? No, because its too pricey.
Stayed 2 nights in Oct 2024

8/10 Good

Miranda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Myrtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very big and clean
Stayed 1 night in Oct 2024

10/10 Excellent

Myrtis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Owners.
Stayed 2 nights in Oct 2024

2/10 Terrible

Gerald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024