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SureStay Plus by Best Western San Antonio Airport

2.5 star property

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Photo gallery for SureStay Plus by Best Western San Antonio Airport

Property amenity
Exterior
Lobby
Egyptian cotton sheets, down comforters, blackout drapes
BBQ/picnic area

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Pool
  • Parking available
  • Housekeeping
  • Breakfast included
  • Gym
$59
includes taxes & fees
Sep 17 - Sep 18

Explore the area

View in a map
11355 San Pedro Ave, San Antonio, TX, 78216
  • North Star Mall
    ‪3 min drive‬
  • San Antonio Zoo and Aquarium
    ‪7 min drive‬
  • River Walk
    ‪12 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, down comforters, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 120 sq ft
  • Sleeps 2
  • 1 King Bed

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Property entrance

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About this property

SureStay Plus by Best Western San Antonio Airport

Hotel in Uptown
This hotel features an outdoor pool, a health club, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
SureStay Plus by Best Western San Antonio Airport offers 61 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature Egyptian cotton sheets and down comforters. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.
SureStay Plus by Best Western San Antonio Airport features an outdoor pool and a health club. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

A 24-hour business center is on site. This San Antonio hotel also offers barbecue grills, coffee/tea in a common area, and complimentary newspapers in the lobby. Guests can use the health club at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges USD 2.50 for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of USD 2.50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Pool access available from 10 AM to 9 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SureStay Plus Hotel Best Western San Antonio Airport
SureStay Plus Best Western San Antonio Airport
Super 8 San Antonio Airport
Surestay Plus By Best Antonio
SureStay Plus by Best Western San Antonio Airport Hotel
SureStay Plus Hotel by Best Western San Antonio Airport
SureStay Plus Hotel By Best Western San Antonio North 281 N
SureStay Plus by Best Western San Antonio Airport San Antonio

SureStay Plus by Best Western San Antonio Airport Reviews

Reviews

6.8
Rating 10 - Excellent. 333 out of 1005 reviews
Rating 8 - Good. 203 out of 1005 reviews
Rating 6 - Okay. 166 out of 1005 reviews
Rating 4 - Poor. 120 out of 1005 reviews
Rating 2 - Terrible. 183 out of 1005 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very small the sheets where dirty there are very few lights in the room and the beds are unconfortable
Stayed 2 nights in Jun 2025

10/10 Excellent

ANA, San Juan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location … friendly stafff
Stayed 1 night in Jun 2025

6/10 Okay

Jade

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

2/10 Terrible

Alicia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse place I have ever stayed at! There were no elevators, which made carrying the luggage up the stairs extremely inconvenient. The hallways had no air conditioning, making it feel stuffy and uncomfortable just walking up to the second floor. When we finally got to our room, the air conditioning was off, and it took a long time to cool down — not ideal when you're checking in during warm weather. You'd expect a cool room to welcome you, but instead we walked into a sauna. Breakfast was a huge letdown — very limited options with almost nothing fresh or appealing. Definitely not worth waking up for. Lastly, the pool was dirty and uninviting. It looked like it hadn’t been cleaned in days. Overall, the hotel lacked basic comforts and proper maintenance. I wouldn't stay here again or recommend it to anyone looking for a relaxing and comfortable stay.
Stayed 3 nights in May 2025

10/10 Excellent

Samuel

Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Carmen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Upgrade towels

This stay was very pleasant and restful. The employee was very professional at time to check in. The towels could be upgraded. They felt like if they were dried outside on a line.. very rough.
Stayed 1 night in May 2025

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was disgusting. My room was not very clean.
Stayed 2 nights in May 2025

6/10 Okay

Peter

Traveled with family
The room was ok, bed was good and the breakfast was ok too. The place overall is a little outdated but it was good
Stayed 1 night in May 2025

2/10 Terrible

Veronica

Traveled with family
Disliked: Amenities, property conditions & facilities
I didn’t like the breakfast
Stayed 2 nights in May 2025

4/10 Poor

Rumi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I specifically reserved this hotel because in the website it says there is a shuttle service to the airport. The flyer in the bedroom also said there was a shuttle service. But the staff told me they don't offer shuttle service. When I said they should update the website/flyer, they said they never offered shuttle service. I even took a picture of the flyer they had in the room, and the staff kept on saying there is no shuttle service. There was also a bunch of hair on the shower wall. Pretty disgusting. The box of tissue paper was empty. I guess one gets what one pays for. I would not recommend this place.
Stayed 1 night in May 2025

2/10 Terrible

Manojbhai

Traveled with family
Disliked: Property conditions & facilities, room comfort
This is on hotels.com We were 3 families, only my family was booked via hotels.com and thats precisely why I was given worst room on the property despite the knowledge of the front desk that the room was not guest worthy and the hotel was fully booked. The room's bathroom tub was cracked and leaking and not draining. Property manager helped by allowing us to use bathroom of another room. But overall, I will suggest everyone to avoid this hotel and moreover bookings through hotels.com since the guests who use hotels.com to book the property are treated as second class and priority is always given to those who book directly with the hotel property. this is the ultimate truth, weather you want to believe or not.
Stayed 1 night in May 2025

4/10 Poor

Daniel G.

Liked: Staff & service
Disliked: Cleanliness
Needs cleaning, stains on wall and ironing board cover needs replacing bad.....back door will not unlock....worse room so far
Stayed 2 nights in May 2025

4/10 Poor

Edward

Disliked: Staff & service, room comfort
Not so good
Stayed 2 nights in May 2025

10/10 Excellent

Samuel

Stayed 1 night in May 2025

6/10 Okay

SANTA EUGENIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think It’s fraude to advertiste that includes a buffet breakfast, but it was only available on the first day. The rest of the days they said there were all Agent because didn’t comply .
Stayed 3 nights in May 2025

10/10 Excellent

Saul

Stayed 1 night in Feb 2025

10/10 Excellent

Johnston

Stayed 4 nights in May 2025

10/10 Excellent

Juliana M

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in May 2025

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort

Was ok

Good except back door doesn't unlock and long hair on towel.
Stayed 1 night in May 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for price close very close to airport …clean and it didn’t smell really nice hotel excellent
Stayed 1 night in Apr 2025

6/10 Okay

Charity

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

rogelio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches in room

Stayed 1 night in May 2025

8/10 Good

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Not bad

Not bad.... good price..
Stayed 1 night in May 2025