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TownePlace Suites by Marriott San Antonio Northwest

2.5 star property

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Photo gallery for TownePlace Suites by Marriott San Antonio Northwest

Property amenity
Outdoor pool
Fridge, microwave, stovetop, dishwasher
Premium bedding, desk, blackout drapes, iron/ironing board
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Pet friendly
  • Laundry
  • Breakfast included
  • Housekeeping

Explore the area

Map
5014 Prue Rd, San Antonio, TX, 78240
  • USAA Corporate Office Headquarters
    ‪6 min walk‬
  • Huebner Oaks
    ‪8 min walk‬
  • Methodist Healthcare
    ‪4 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪17 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, blackout drapes, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed (Mobility Accessible, Tub)

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed

Premium bedding, desk, blackout drapes, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Studio, Multiple Beds

  • 500 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Hearing Accessible)

Premium bedding, desk, blackout drapes, iron/ironing board

Studio, Multiple Beds (Hearing Accessible)

  • 500 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Front of property

Hyatt Place San Antonio-Northwest/Medical Center

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, (1006)
The price is $103
per night
$124 total
includes taxes & fees
Mar 3 - Mar 4
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About this property

TownePlace Suites by Marriott San Antonio Northwest

Hotel in Oakland Estates
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area, and dry cleaning. Housekeeping is available on request.
TownePlace Suites by Marriott San Antonio Northwest offers 123 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with queen sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

TownePlace Suites by Marriott San Antonio Northwest features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This family-friendly hotel also offers barbecue grills, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

TownePlace Suites by Marriott San Antonio Northwest is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5.12 per night; includes in/out privileges)
  • Uncovered extended parking on site (USD 5.12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2007
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 5 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 0.75 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 5.12 per night (in/out privileges)
  • Uncovered extended parking fee: USD 5.12 per night
  • Pet deposit: USD 5 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Towneplace Suites Marriott Hotel San Antonio Northwest
Towneplace Suites Marriott San Antonio Northwest
Towneplace Suites San Antonio Northwest
TownePlace Suites Marriott San Antonio Northwest Hotel
Towne Suites riott Antonio we
TownePlace Suites by Marriott San Antonio Northwest Hotel
TownePlace Suites by Marriott San Antonio Northwest San Antonio

TownePlace Suites by Marriott San Antonio Northwest Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 480 out of 1001 reviews
Rating 8 - Good. 279 out of 1001 reviews
Rating 6 - Okay. 124 out of 1001 reviews
Rating 4 - Poor. 63 out of 1001 reviews
Rating 2 - Terrible. 55 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Radhakrishna, McKinney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Is m not sure how Marriott can put the name in the property. There will be an expectation when something’s has Marriott name. Apparently Marriott has lowered its standards or Marriott didn’t do the due diligence.
Stayed 2 nights in Nov 2024

8/10 Good

Rene R.

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Nov 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Dina

Traveled with family
Liked: Staff & service
There were lots of barking dogs had to move room, 2nd room air conditioning did not work and finally 3rd room there is a hole by air conditioning under to carpet that feels like you may go through the floor tor 2nd floor ceiling.
Stayed 1 night in Nov 2024

10/10 Excellent

Lydia, Lake Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate. Nearby to restaurants and highway access. I went to the downtown area and the Pearl and both times took 20 minutes.
Stayed 1 night in Oct 2024

6/10 Okay

jody

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was ok
The room was ok…very dated. Had to go back down to the front desk at midnight for extra bedding for the fold out couch since they wouldn’t bring it up to us. Breakfast was mediocre.
Stayed 1 night in Nov 2024

2/10 Terrible

Sunshine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is infested with cockroaches. Staff was friendly. Do not recommend.
Stayed 3 nights in Oct 2024

2/10 Terrible

Peter

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Waste Your Money or Time with this hotel
Room was dirty upon check in, terrible leak from bathroom sink, bed had stains on it that look like a child was conceived on it, sofa bed mattress was gross and torn along the side, hair and girls bow left in drawer, coffee pot looked like it had not been cleaned in years, pots were dirty, floor was sticky, gummy sticky stuff on the glass in the cupboard, grout in shower and bathroom floor dirty, and several other issues. For being a hotel with a kitchen several basic utensils, pots, or serving items missing. Roll of paper towel had at best 6 sheets on it. When tried to get addressed staff was initially non-responsive and I walked up to an employee telling another employee that because they were sold out there nothing can do to alleviate the problem---it was after I spoke up and explain that I am the guest you are talking about that I got some response but yet was left with a room that was still not completely clean and missing towels. I have tons more pictures but they limit it to 8 to be posted.
Bathroom floor
Shower
This was the before and after a little cleaning by me it all came off
This was one of several stains on the sheets and/or mattress covers.
Stayed 2 nights in Oct 2024

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty cold breakfast
Stayed 2 nights in Oct 2024

6/10 Okay

Hilda

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast area small and and pictures hace be giving waffles and nothing juat watered down egg and orange juice was more water then juice. Feomt desk not helpful at all. I uswd erd party but due to a emergency i had to check out a day before and wouldnt provide me a paper saying i left sunday at 11:18 am . Wont stay here again .
Stayed 3 nights in Oct 2024

10/10 Excellent

Brian

Traveled with family
The staff was super nice. It was quiet. Right next door to a nice gas station. Plan to stay there again.
Stayed 1 night in Oct 2024

6/10 Okay

Deborah, Jarrell

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff wasn't friendly. Bothered to even help with basic requests. Shower broken. Doesn't clean rooms.
Stayed 2 nights in Oct 2024

6/10 Okay

Karla

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

ileana y

Stayed 1 night in Oct 2024

2/10 Terrible

Fidel Guzman

They charged 30.88 for some random fees
Stayed 2 nights in Oct 2024

4/10 Poor

Jo

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Last day of check out breakfast buffet was terrible! Scrambled eggs and sausage patties was the main course. No breads nor bagels of anything available. Coffee was watered down and not kept up. I had family from our of state and town it was embarrassing!!! We're visiting Six Flags nearby and the property area was dirty for being a Marriott. Rooms were outdated old faul smells and simply not to any of my expectations... I paid for Four rooms for two nights and wasn't happy.
Stayed 2 nights in Oct 2024

10/10 Excellent

Xavier

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graet hotel Very clean Nice
Stayed 1 night in Sep 2024

8/10 Good

Eduardo

Everything was good
Stayed 1 night in Oct 2024

10/10 Excellent

Svetlana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice
Stayed 4 nights in Sep 2024

2/10 Terrible

Arturo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always on a bad mood, the room was dirty and had roaches, the breakfast ended an hour before the time they had announced, I tried to let them know about these issues but they didn’t cared
Stayed 3 nights in Oct 2024

2/10 Terrible

Katy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, stay away!
The room we were given had a horrible odor of possibly curry. The hotel is super old and the bathroom grout is dirty, with moldy corners on the floor by the tub, the sofa bed was dirty and old, we had it reserved for 5 people and there were only 2 towels in the room. I had to call reception 3 times, first because the keys to the room would not work, and we were arriving exhausted and cold after had spent all day at Sea World and getting wet in rides, so the keys not working was a huge inconvenience. Someone came up with another key. The moment we walked into the room the strong odor hit us and I called reception asking for a different room. We were told they were fully booked. Then a couple of the kids got in the shower and we noticed there were not enough towels, so I called reception again and they told me to go down to pick them up (again,we were exhausted and cold so I asked if they could bring it into our room, but she said NO, I'm alone here). So I got really upset and told her we were completeley dissatisfied and I asked if they had a sister company hotel to send us to. The lady said there was a Holiday Inn across the street, but not a suster company. I complained again and she said, go to a different hotel and I will give you a full refund, and she hung up on me! We packed our stuff back up, checked out, and left. We are SO HAPPY WE LEFT because for $10 more we spent the night at Holiday Inn Express which was extremely clean, comfortable and with excellent breakfast!
Stayed 1 night in Oct 2024

4/10 Poor

Krystal

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom floor was full of water and the shower looked like someone pissed in it
Stayed 1 night in Oct 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Gabriel

Stayed 1 night in Sep 2024