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HV Agaete Parque

2.0 star property

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January 2025

Photo gallery for HV Agaete Parque

Outdoor pool, pool umbrellas, sun loungers
Reception
Rooftop terrace
Exterior
Full-size fridge, stovetop, coffee/tea maker

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Pool
  • Kitchen
  • Restaurant

Explore the area

Map
Av de Tenerife, 8, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Paseo Costa Canaria
    4 min walk
  • Kasbah Shopping Center
    7 min walk
  • English Beach
    9 min walk
  • Las Palmas (LPA-Gran Canaria)
    28 min drive

Room options

View all photos for Double Room

1 bedroom, free cribs/infant beds, rollaway beds, bed sheets

Double Room

  • 861 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Basic Triple Room

1 bedroom, free cribs/infant beds, rollaway beds, bed sheets

Basic Triple Room

  • 861 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Basic Quadruple Room, 1 Bedroom

1 bedroom, free cribs/infant beds, rollaway beds, bed sheets

Basic Quadruple Room, 1 Bedroom

  • 861 sq ft
  • Sleeps 4
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Twin Trundle Bed

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About this property

HV Agaete Parque

Hotel in Playa del Ingles
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Additionally, a rooftop terrace, a children's pool, and tour/ticket assistance are onsite. Limited housekeeping is available.
HV Agaete Parque offers 207 accommodations with coffee/tea makers and complimentary toiletries. Rooms open to balconies. Kitchens offer full-sized refrigerators/freezers and stovetops.

Bathrooms include showers with rainfall showerheads. Flat-screen televisions come with premium cable channels. Housekeeping is provided on a limited basis.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

HV Agaete Parque features an outdoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink.

This San Bartolomé de Tirajana hotel also offers a rooftop terrace, tour/ticket assistance, and a garden.

HV Agaete Parque is a smoke-free property.

HV Agaete Parque has a restaurant on site.

Languages

English, Italian, Spanish

Property amenities

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • Safe at front desk

Guest services

  • Housekeeping (limited availability)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Kitchen
  • Stovetop

More

  • Bulk dispensers for toiletries
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4 PM please contact the property in advance using the information on the booking confirmation
This property's front desk is closed in summer season (June-September). The property will contact guests in advance to arrange check-in. Guests planning to arrive after 4 PM must contact the property in advance for key retrieval information.

Access methods

Key retrieval, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 8.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: EUR 8.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Agaete Parque
Agaete Parque Apartment
Agaete Parque Apartment San Bartolome de Tirajana
Agaete Parque San Bartolome de Tirajana
HV Agaete Parque Apartment San Bartolome de Tirajana
HV Agaete Parque Apartment
HV Agaete Parque San Bartolome de Tirajana
HV Agaete Parque
HV Agaete Parque Hotel
HV Agaete Parque San Bartolomé de Tirajana
HV Agaete Parque Hotel San Bartolomé de Tirajana

HV Agaete Parque Reviews

Reviews

6.2
Rating 10 - Excellent. 4 out of 40 reviews" "
Rating 8 - Good. 13 out of 40 reviews" "
Rating 6 - Okay. 9 out of 40 reviews" "
Rating 4 - Poor. 9 out of 40 reviews" "
Rating 2 - Terrible. 5 out of 40 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly spacious
The reception is not always attended but after making a call to the no. displayed in reception I was greeted a few minutes later by a lovely helpful lady who spoke wonderful English. I had requested a high floor room and was given one on floor 6. The safe is usually 15 euros a week to rent, but given my short duration I was allowed it for free. My apartment was incredibly spacious with large lounge and adequate kitchen. Good bathroom with nice shower in tub and large bedroom with ample cupboard space. Both the lounge and bedroom had separate entirely private balconies. Slight minuses..the TV has no channel in English, although the description says limited housekeeping my room was attended just once in 4 days and it is close to a main road so ear plugs for sleeping are advised, but all in all this is a very pleasant property with pool, shower and sand pit for big and little kids. Once again the main receptionist is truly lovely.

10/10 Excellent

A, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool spot for a great long weekend get away. The reception was always very altentative with everything, friendly and very healpful
Stayed 5 nights in Sep 2017

4/10 Poor

kim, london

Liked: Staff & service
Disliked: Property conditions & facilities
Not happy at all
Went for a week on the 14th of September was there around two days to find that every day the swimming pool became green and greener then on my 3rd day the pool was taped off hotel staff said it would be back home tomorrow but it's WASNT still by the time we left it was still closed soo I'm not happy 1 bit about this holiday!
Stayed 7 nights in Sep 2017

8/10 Good

alan, Ireland

Liked: Cleanliness, staff & service, room comfort
Nicely located and spacious rooms
It was perfect for me and my wife. Just a pity the pool bar was shut! Clean, roomy and comfortable. Definitely stay there again.
Stayed 7 nights in Aug 2017

4/10 Poor

NIKOLAY

Disliked: Staff & service, room comfort
(+) Decent kitchen (big fridge, oven, etc.) Good location Space of the apartment (-) Reception closed No WI-FI No cold water in the kitchen Dirty blankets Asked for a double bed >> got two single beds
Stayed 4 nights in May 2017

4/10 Poor

paul, Almeria, Spain

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, lack of staff.
Nobody at reception. Had to phone a wait for someone to come. Only ever saw anybody at the reception desk twice. Internet a complete waste of time. had to ask for a refund after wasting time phoning. The cleaning staff were very helpful in contacting someone. Lift, only one working, packed up on our last night. Luckily it was fixed by the morning. The good things were the cleaners, pool attendant. all very nice and helpful. pool was nice, very quiet. The rooms were large and fully equipped. and very clean. In a good location for everything. Would probably book somewhere with definite Wi-Fi next time.

4/10 Poor

David

Disliked: Staff & service
Don't stay here!!!
Worst apartment complex ever stayed in!!! Basically it's a old block which the majority of apartments have been sold ... there I never any help or a receptionist.. I only saw the 'manager/receptionist' in my three week stay twice!!! My tv only had about 30 Spanish channels no english I complained a engineer visited but could not resolve the issue.... the internet wifi was useless it's continually dropped out every day and was very slow and only received access no more than 50% of the time

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SIMPLY DON'T BOOK
All I can tell you about these apartments is the shoddy way in which customers are treated. I arrived at the hotel at 10pm to find the reception area dark and deserted. A member of staff saw that I had arrived to check in and I was handed a note from the management saying that due to unfinished renovation work there was no apartment available for me that day. They had made arrangements for me to stay somewhere else, and they had described the hotel as a better class establishment, (this I don't believe to be correct, more equal value I would say) and as I didn't have a clue where to find this the member of staff who dealt with me kindly drove me the few minutes journey to get there. I cannot believe that the management had no clue about this long before my day of arrival, and although a notification email was sent both to hotels .com and myself, it was sent far too late,- during that morning when I had already left home to travel to the airport. My advise is simply don't book with an establishment that feels it is fine to treat people this way and spring shocks on them!

6/10 Okay

Terry

Liked: Cleanliness
Renovations ruined our stay
I have stayed in these Apartments before and like them due to the size of the Apartment and Location. We were very unlucky this time as there were renovations going on in the apartment below us which started every morning at 08.30 and didn't stop until 16.00. To be fair it ruined our holiday. The constant machinery noise everyday almost drove us insane. I had booked 2 apartments and both apartments were right over the noise.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agaete parque
Friendly staff. Good location. Room a bit outdated and the bed very uncomfortable.

10/10 Excellent

Stéphane, Genève

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Près de tout très agréable !!!!! Super pour des jeunes.
Stayed 14 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es espaciosa, tranquila, buen estado en general de la propiedad con propia lavadora. Por otra parte la piscina esta bastante bien y buena facilidades para entrar en ella
Stayed 2 nights in Jul 2018

2/10 Terrible

Javier

Disliked: Staff & service, property conditions & facilities, room comfort
Muy mal
Muy decepcionados con la estancia en estos apartamentos, todo muy anticuado, el piso marcado con manchas negras alrededor del rodapie, nos pusieron una cuna de bebé que no pedimos ni íbamos con bebé. Además, la recepción no está bien señalizada y es difícil de encontrar. No le funciona el internet en la recepción por lo que el cobro fue después e incluso le sacaron una foto a nuestro DNI para complementar los datos en vez de apuntarlos cosa que está prohibida por la ley de protección de datos. Ofertan el baño con mampara de ducha y te lo ponen con cortina sucia. No habia cafetera ni tetera. Los enchufes se caen a cachos.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
hotel correct ,près de la plage
Séjour agréable très sympa , je vais sûrement y retourner.!!
Stayed 7 nights in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY MAL
NO ESTABAN A NUESTRA LLEGADA EN LA RECEPCION. TARDARON EN LLEGAR Y EN EL APARTAMENTO NO HABIA LAS CAMAS SUFICIENTES PARA DORMIR ESA NOCHE. LA LIMPIEZA MUY ESCASA Y HABIA GRAN CANTIDAD DE CUCARACHAS EN LA COCINA Y BAÑO. LA GENTE AMABLE Y LA PISCINA MUY BIEN.
Stayed 10 nights in Aug 2017

6/10 Okay

Fabio, Parma Italy

Liked: Staff & service
Disliked: Cleanliness, room comfort
luglio 2017
Hotel economico ma con il minimo indispensabile e con pochi servizi. Internet non usufruito perchè molto caro. Di buono c'è la piscina gratis per tutti. Nell'appartamento non c'era il bidè, tolto per mettere la lavatrice, rimasti solo attacchi per lavatrice, no lavatrice, no bidè. Serrature e maniglie porte interne lasciamo stare. Quando si ricordano passano una volta settimana per pulizie, ma meglio ricordarglielo. Rubinetti molto arrangiati, specie quello in cucina, doccino idem. Insomma per 600 euro 2 settimane sono rimasto contento, ma se devo spendere di più vado da un'altra parte. Reception alle 17 chiude. Noi siamo arrivati dopo le 18 e non c'era nessuno, devi telefonare, ma telefono ancora da capire se può funzionare perchè appena scesi dall'aereo, poi telefona e non rispondono, dopo una mezz'ora la cosa si è risolta.
Stayed 14 nights in Jul 2017

2/10 Terrible

samantha, Torino

Disliked: Cleanliness, property conditions & facilities, room comfort
Brutto, sporco e malcurato, non idoneo al numero di persone per cui è stato pagato !
Stayed 26 nights in Jun 2017

4/10 Poor

Stefan, Nederland

Disliked: Cleanliness, staff & service, property conditions & facilities
Weinig voor weinig, goede prijskwaliteitverhoudig
Verpauperde accommodatie, weinig te beleven, veel locals, weinig toeristen vandaar de lage prijs. Kamer en hygiëne is in orde.
Stayed 4 nights in Jun 2017

6/10 Okay

J&P, Norway

Liked: Cleanliness, room comfort
Disliked: Staff & service
OK hotel a short walk from the beach, no Air condi
My neighbour in rom 322 make a hell of a noise, loud TV on the balkony day and night and shouting and yelling in the nights, one night a dog was barking and crying for hours. Not good.... No people in the reception.
Stayed 7 nights in May 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
doesnt take the wifi in extra !!!
old , cackward ...

6/10 Okay

Helle

Ingen parkeringsmulighed, som anført.
Havde bestilt til 4 voksne, og havde fået accept, ved ankomsten er det en lejlighed med 2 voksensenge, 1 børneseng og en træsofa. Meget skidt ! Ingen søvn den nat ! Dagen efter fik vi fint rum. Fin betjening trods alt fra receptionen. Valgte denne lejlighed fordi der var anført fri parkering, det er der IKKE, man må IKKE holde på kompleksets område, (der er bom for) har brugt MANGE penge på parkeringsafgift. Det skal Hotels.com få ændret i deres annonce og reservationspapirer ! Expedia er også involveret. Fint pool-område og centralt beliggende.

10/10 Excellent

Berit

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
zimmer sind ok gross und sauber die möbel ,müssten mal erneuert werdern.

4/10 Poor

Nano, Madrid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy antiguo y escaso equipamiento
Muebles deteriorados, instalaciones defectuosas y la cocina y sus utensilios son escasísimos. No tiene microondas ni campana extractora en cocina. Además se anuncia con parking gratuito y desde hace más de un año no tienen este servicio. En los alrededores hay línea azul. No tienen productos de aseo y anuncian que sí. El chekin se indica que se realiza a las 12 y hasta las 14:30 no pudimos disponer de la habitación. Sólo 2 sillas en terraza para cuatro personas.