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Hotel LIVVO Koala Garden

4.0 star property

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Photo gallery for Hotel LIVVO Koala Garden

4 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers
View from room
Lobby sitting area
Water park
Buffet

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • All inclusive
  • Bar
  • Pool
  • Gym
  • 24/7 front desk

Explore the area

Map
Calle Geminis, 2, Maspalomas, San Bartolomé de Tirajana, Canary Islands, 35100
  • Holiday World Maspalomas
    ‪7 min walk‬
  • Maspalomas Botanical Garden
    ‪18 min walk‬
  • Maspalomas Golf Course
    ‪5 min drive‬
  • Las Palmas (LPA-Gran Canaria)
    ‪29 min drive‬

Room options

View all photos for Double Room (1 adult and 1 child)

In-room safe, free WiFi, bed sheets

Double Room (1 adult and 1 child)

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

In-room safe, free WiFi, bed sheets

Double Room

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room (1 adult and 1 child)

In-room safe, free WiFi, bed sheets

Superior Double Room (1 adult and 1 child)

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room (3 adults and 1 child)

In-room safe, free WiFi, bed sheets

Family Room (3 adults and 1 child)

  • 506 sq ft
  • Sleeps 4
  • 2 Twin Beds OR 1 Twin Sofa Bed

View all photos for Family Room (2 adults and 1 child)

In-room safe, free WiFi, bed sheets

Family Room (2 adults and 1 child)

  • 506 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Twin Sofa Bed

View all photos for Superior Double Room

In-room safe, free WiFi, bed sheets

Superior Double Room

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Twin Sofa Bed

View all photos for Superior Double Room (2 adults and 1 child)

In-room safe, free WiFi, bed sheets

Superior Double Room (2 adults and 1 child)

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Twin Sofa Bed

View all photos for Family Room (2 adults and 2 children)

In-room safe, free WiFi, bed sheets

Family Room (2 adults and 2 children)

  • 506 sq ft
  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Sofa Beds

View all photos for Family Room

In-room safe, free WiFi, bed sheets

Family Room

  • 506 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 2 Twin Sofa Beds

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About this property

Hotel LIVVO Koala Garden

4-star hotel in Maspalomas
4 outdoor pools, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a poolside bar, and a complimentary children's club are onsite.
Hotel LIVVO Koala Garden offers 160 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include separate bathtubs and showers and hair dryers. Housekeeping is provided daily.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Hotel LIVVO Koala Garden are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel LIVVO Koala Garden features 4 outdoor swimming pools, a fitness center, and a children's pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This family-friendly hotel also offers a terrace, a complimentary children's club, and tour/ticket assistance.

Hotel LIVVO Koala Garden is a smoke-free property.

A complimentary buffet breakfast is served each morning between 8:00 AM and 10:00 AM.
La Ronde - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

All inclusive details

All-inclusive room rates at Hotel LIVVO Koala Garden are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals and snacks included

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Ronde

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Mini-fridge
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:00 AM to 6:00 PM

Property is also known as

Hotel Koala Garden San Bartolome de Tirajana
Koala Garden San Bartolome de Tirajana
Koala Garn Bartolome Tirajana

Hotel LIVVO Koala Garden Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 207 reviews
Rating 8 - Good. 100 out of 207 reviews
Rating 6 - Okay. 18 out of 207 reviews
Rating 4 - Poor. 6 out of 207 reviews
Rating 2 - Terrible. 1 out of 207 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

John

Traveled with group
Liked: Staff & service
Nice hotel and entertainment staff but grass area around pool very dirty and drinks ant the bar very limited and not good at all
Stayed 6 nights in May 2024

2/10 Terrible

Denisa

Stayed 3 nights in Mar 2023

8/10 Good

Howard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Koala garden
Overall ok ,food was of poor quality ,too much fried or deep fried , hot plates were not hot , all food that was supposed to be hot was like warm at best. The facilities were generally good , pools , terrace es and furniture,general outside areas, and clean and litter free,however ,lots of cats around ,and in the heat a pungent smell of cat poo around gardens . Drinks in all cases were poor quality. Rooms were spacious and the bathroom had shower and baths in them . Overall would not book again , needs to improve food / drinks standards and quality
Stayed 4 nights in Jan 2022

10/10 Excellent

Joy, Kent England

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and helpful and the Animation team were excellent. My only criticism was the food. Beautifully presented but often bland.
Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
LIKE: It was clean enough overall DISLIKE: Not a 4 star property / very bland food and drink / Zone 2 was too noisy and our room was in this Zone.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort. Handy for Meloneras and Playa. Could have done with an Adult Only pool. Breakfast and lunch were great. Wasn’t impressed with the dinner selection.
Stayed 7 nights in Dec 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit!
What a lovely few days at the Koala. Staff were very friendly and efficient. The rooms were of a good size, and very clean throughout. The food was ok, plenty of variety for each meal. The service at the bar was good. The drinks were of course not 'premium brands' being an all inclusive hotel. Was a little disappointed that the cocktails were ready made in boxes. Would have been nice for them to be prepared at the time. A shame that there were not more tables and chairs around the bar area outside. The high tables were plenty, but the stools are hardly comfortable! The proximity to the roads made for a little noise coming from the traffic, but nothing too bad. I would definitely visit again though, and especially at this time of year to get some winter sun.
Stayed 4 nights in Nov 2019

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel. Quiet and tranquil location with nice accommodation set in different “zones” with only 2 levels. Only faults are that food was not very hot and drinks served in paper cups with cocktails from a pump so doesn’t feel very luxurious.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space. Peace and quiet. Helpful staff. Clean communal areas.
Stayed 9 nights in Nov 2019

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean, great food and nice staff. Perfect
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous and very accommodating the hotel is very clean animation team excellent. I think the hotel needs to invest in a larger area for the pool bar it is very small for the size of the hotel
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The apartments and poolside areas. However entertainment was poor with nothing for adults. The pool bar wasn’t great and the only food options were left overs from meal times. Could have been more choice during meal times as well
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
On our arrival to the room, we noticed the shower was dirty (paint was peeling off the walls and there was mould in the shower) we reported this to the hotel and they said they would send somebody over but nobody came... we also had cockroaches in our bathroom. Not something I was looking for. The room itself wasn’t the cleanest either, the lamp shades had lots of dust and webs on them same with the skirting boards. Wardrobes were clean just had a weird smell. The beds were also clean but so firm we slept on our duvets. The curtains in the room has blood on them (I’m asuming it’s from the mosquitos people have killed) and they had not been washed which wasn’t so nice. The hotel also claims that they feed the cats (says it on the information papers they give you when you check in, but when we talked to some staff, they said they used to feed the cats but they no longer do so. Bowls were empty and dirty so we were feeding the cats when we stayed. Food was alright overall. Breakfast was always the same, lunch and dinners differed. There were times where the food was cold or missing but that’s due to lack of staff, not the chefs fault. Same in the beach bar, every day the food mostly the same. And after around 5pm there was no more hot dogs or burgers, just ham and cheese toasties. Don’t think the hotel deserves the 4* compared to other hotels we have stayed at with the same star rating have had better standards, food and overall experience.
Stayed 9 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the koala garden was excellent. Food was particularly good. Though... A week of it was plenty, beer and wine were particularly good. Staff were excellent. But woe betide you if you get caught feeding any of the cats that are running round your feet in the outside dining area. Swimming pool hours were draconian, which was a shame as I like to swim before breakfast and when I get back after a day out. The area is a bit sparse, so unless you want to stay at the hotel and not go out much... Be prepared for some long walks or hire a car
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

8/10 Good

Nikolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2019

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value friendly hotel
Really enjoyed our stay in this friendly , well kept hotel. Food was very good and the heated swimming pools really added to our enjoyment.
Stayed 7 nights in Feb 2019

10/10 Excellent

Yel, London, GB

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Defo will come back to Koala Garden, my son and I had an amazing days there! 100% recommended for a family break, the kids have lots of activities to have fun and also adults. The food was very good and a lovely staff!
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay. Was a bit cautious regarding other reviews e.g. restaurant always being full & having to sit outside and be inundated with cats. We never struggled and saw a maximum of 6 cats the whole stay. Food was delicious and hot each meal - never had a boiling hot meal on a buffet style meal before so never expected it to be boiling. We both thoroughly enjoyed all meals. Room was modern and clean.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was nice food was ok entertainment poor & as it was outside it was very cold.
Stayed 7 nights in Dec 2018

10/10 Excellent

Jon

Liked: Cleanliness, property conditions & facilities
Great staff, very clean rooms and facilities food fantastic.
Stayed 7 nights in Dec 2018

8/10 Good

KC

Liked: Cleanliness, staff & service
Hotel was very suitable for our needs. The room was spacious, bed comfortable & swimming pools the perfect temperature!
Stayed 7 nights in Dec 2018

8/10 Good

Ove

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 14 nights in Dec 2018