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Empire Inn

2.5 star property

Choose dates to view prices

Photo gallery for Empire Inn

Reception
Exterior
Exterior
Premium bedding, desk, laptop workspace, blackout drapes
Premium bedding, desk, laptop workspace, blackout drapes

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Pet friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
294 E Hospitality Ln, San Bernardino, CA, 92408
  • Loma Linda University
    ‪3 min drive‬
  • Loma Linda University Medical Center
    ‪3 min drive‬
  • National Orange Show Events Center
    ‪4 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pet Friendly

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Pet Friendly

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Standard room,1 King Bed,Pet friendly)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Standard room,1 King Bed,Pet friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking, Pet Friendly

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Smoking, Pet Friendly

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Pet Friendly

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Smoking, Pet Friendly

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Empire Inn

Hotel in Orange Show
A business center, laundry facilities, and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a computer station, express check-out, and multilingual staff assistance.
Empire Inn offers 82 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

Flat-screen televisions are featured in guestrooms. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A computer station is located on site and wireless Internet access is complimentary. A business center is on site. This business-friendly hotel also offers a vending machine, multilingual staff, and laundry facilities. Onsite self parking is complimentary.

Empire Inn has designated areas for smoking.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • No elevator
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from November 17 2023 to October 1 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day, plus a one-time cleaning fee of USD 50.00
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay
  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per day plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

SureStay Plus Hotel Best Western San Bernardino South
SureStay Plus Best Western San Bernardino South
Best Western Hospitality Lane
Hospitality Lane
Empire Inn Hotel
Empire Inn San Bernardino
Empire Inn Hotel San Bernardino
SureStay Plus Hotel by Best Western San Bernardino South

Empire Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 415 out of 1004 reviews
Rating 8 - Good. 247 out of 1004 reviews
Rating 6 - Okay. 158 out of 1004 reviews
Rating 4 - Poor. 81 out of 1004 reviews
Rating 2 - Terrible. 103 out of 1004 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Corey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t have high hopes, but I refused to stay in my room after paying for it. Low crappy lighting to hide the numerous stains on the bed sheets, cockroaches in the bathtub, sticky floors. It was legitimately like something out of a movie. Don’t stay here.
Stayed 1 night in Mar 2025

10/10 Excellent

Galen, Indio

Stayed 1 night in Mar 2025

8/10 Good

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2025

8/10 Good

Yazzy

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Stayed 1 night in Mar 2025

10/10 Excellent

Alexis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop
Stayed 1 night in Mar 2025

2/10 Terrible

Lora

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property was old, and loud freeways and unsafe exterior doors, smelled strongley of lysol and old dankness
Stayed 1 night in Mar 2025

8/10 Good

Nicholas

Stayed 1 night in Mar 2025

8/10 Good

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 1 night in Feb 2025

8/10 Good

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
🙂
Stayed 2 nights in Feb 2025

2/10 Terrible

Kenneth

Disliked: Staff & service, property conditions & facilities, room comfort

Worst experience ever

Was unable to get a room after prepaying for the reservation. Waited out of office for more than 45 minute while the receptionist chatted on the computer regarding my prepaid reservation. Rep stated that since they didn't not receive a virtual payment from Hotel.com, he couldn't honor my prepaid reservation even after confirmed and pulled from my account. Rep also attempted to charge me for extras asking for cash deposite and for other things. I ended sleeping in my car cause i didn't have extra funds due to my card being place on hold. Will never stay at this site.
Stayed 1 night in Mar 2025

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, no complaints
Stayed 1 night in Mar 2025

10/10 Excellent

Brianna

Traveled with partner
Great customer service at front desk
Stayed 1 night in Mar 2025

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Lorena

Stayed 3 nights in Feb 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Feb 2025

10/10 Excellent

Tyson

Stayed 1 night in Feb 2025

2/10 Terrible

Manpreet

Booked room for night with kids but left at midnight ac not working, bathroom was dirty.
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping is wonderful
Stayed 3 nights in Feb 2025

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Alejandro

Stayed 1 night in Feb 2025

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 4 nights in Feb 2025